Customer Service Sales Executive
Resume:
Susan Newkirk
Homosassa, FL *****
*************@******.***
Work Experience
Property Caretaker
Vacasa - Largo, FL
October 2023 to March 2024
• Worked with guests and homeowners making sure everything is working correctly and ready for next guest.
• Small Maintenance and Repairs
• Ordered housekeeping supplies
• Claims for any damages
• Ran a territory from Largo, FL to Weeki Wachee, FL.
• Worked with maintenance and housekeeping on daily basis
• Inventory
• Took initiative on more projects which gave management relief. Receptionist
H&R Block - Homosassa, FL
November 2022 to April 2023
• Answered phones
• Filed returns
• Some housekeeping
• Scheduled appointments
• Took payments
• Upsold walk in customers
• Volunteered to go several different locations to cover to keep offices functioning. Business Owner/Operator
The Cleaning Edge Solutions LLC - Homosassa, FL
January 2018 to June 2022
• Served as principal stakeholder over organization and operations.
• Oversaw end-to-end business procedures to maintain proficiency and profitability
• Monitored staff performance, providing final-say assessment over inquiries.
• Sold my vision to local business and grew company from 10 to 200 accounts. Sales/Customer Service/ Warehouse Supervisor
Florida Time Clock - Saint Petersburg, FL
February 2015 to October 2018
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Researched and corrected customer concerns to promote company loyalty.
• Exceeded team goals and collaborated with staff members to expand customer service initiatives.
• Assessed and authenticated customer exchanges, voids and returns.
• Standardized office structures and activities to promote collaboration and larger performance.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Resolved account issues to build rapport and relationships with clients.
• Kept abreast of new company products and services to effectively answer questions and resolve complaints.
• Improved customer satisfaction scores through application of superior conflict resolution and problem- solving skills.
• Original position was shipping and receiving, but jumped right in and grew the position. Sales Executive
NASCO - Saint Petersburg, FL
July 2012 to December 2014
• Grew revenue by implementing effective sales strategies in sales cycle process from prospecting all the way to closing.
• Researched sales opportunities and possible prospects to exceed sales goals and greater profits.
• Maintained detailed records of sales progress, inventories and marketing success better align goals with company priorities
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increased and improved customer ratings.
• Utilized internal referral tools to solicit new business opportunities and contacts.
• Customers with production issues were always first in line which built a strong customer base. Sales Executive
Rose Electronics - Saint Pete Beach, FL
June 2000 to June 2012
• Analyzed past sales data and team performance to develop realistic sales goals.
• Researched sales opportunities and potential customers to exceed sales goals and increase profits.
• Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Utilized internal tools to solicit new business opportunities and contacts.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting to close.
Sr. Sales Executive / Shipping and Receiving
America II Electronics - Saint Petersburg, FL
February 1997 to April 2009
• Tested overseas products for customers, answered questions and overcame objections.
• Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
• Prospected leads, scheduled meetings and converted targets into customers at 75% rate.
• Facilitated relationships with target accounts through implementation of company leads.
• Sold Integrated Circuits to new and established customers.
• Protected top-priority accounts by employing effective sales and marketing techniques.
• Saved large customer with lines down by finding obsolete and hart to find components. Education
Bangor High School - Bangor, MI
August 1981 to May 1985
Skills
• Business Process optimization
• Contractor negotiations
• Strategic marketing
• Sales tactics
• Operations management
• Business Development
• Negotiation
• Business planning
• Staff Management
• Customer Relations
• Budgeting
• Financial Management
• Consulting
• Tactical planning
• Contract management
• Upselling
• Microsoft Word
• Microsoft Outlook
• Resort
• Customer service
• Math
• Computer skills
• Guest services
• Sales
• Leadership
• Salesforce
• Supervising experience
• Account management
• Communication skills
• Clerical experience
• Marketing
• Business development
• Negotiation
• Budgeting
• Driving
• Operations management
• MRP
• Front desk
• Retail sales
• Cash handling
• Product demos
• Phone etiquette
• Time management
• Typing
• Accounting
• Payroll
• Data management
• Hotel experience
• POS
• Hospitality
• Procurement
• Microsoft Office
• Microsoft Excel
• Organizational skills
Certifications and Licenses
Motorcycle License
June 2008 to February 2026
Driver's License
February 1981 to February 2026
Assessments
Front desk agent (hotel) — Proficient
March 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
March 2023
Responding to customer situations with sensitivity Full results: Proficient
Basic maintenance and repair — Proficient
June 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Recruiting — Proficient
June 2022
Managing the candidate sourcing and selection process Full results: Proficient
Warehouse safety — Proficient
November 2022
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Inside sales — Proficient
June 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Workplace safety — Proficient
June 2022
Using safe practices at work
Full results: Proficient
Retail customer service — Proficient
November 2022
Responding to customer situations in a retail setting Full results: Proficient
Medical receptionist skills — Proficient
November 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Project timeline management — Proficient
June 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Sales skills — Proficient
November 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate