Call Center Part-Time

Maryann Singer

*** ****** *****, ***** ** *****

Phone: 571-***-**** Email: ************@*****.***

POSITION AND REQUIREMENTS SUMMARY

Looking for part-time, flexible schedule position, remote or onsite

Familiar with Microsoft Office applications

Detail-oriented and responsible for completion of work assignments on time

Competent learner and team player in work environment

Familiar in working onsite or at home phone and call center environment in 7x365 shifts

Accurate in documenting, gathering requirements, technical or related issues reported by customers and client engineers, report writing and review skills. and documentation

Experienced in documenting customer support issues, researching past incidents and searching knowledgebases and other technical documentation for problem resolution, and escalating incidents to next level management as needed

Reliable in work attendance and fast learner in software and operation

Experienced in organization, problem solving and solutions

EMPLOYMENT HISTORY:

2020 to 2023 Took time off from job search to take over care of mother with dementia. Volunteered and assist disabled military veterans in their Social Secuity and VA disability claims. Reviewed medical and related records and wrote claim related information based upon criteria and wrote required documentation to support claim.

Administrative Assistant 01/2012 to 9/2019

Palmetto Counseling and Adoption Resources Columbia, SC (Part Time)

Provided part-time administrative support to therapist/counselor. Assisted in developing teaching aides for therapeutic program. Answer telephones, schedule appointments, and perform other related tasks as needed.

Disability Action Center, Columbia SC Independent Living Specialist 2010 -2011

Assisted a large number of individuals with disabilities in documenting their medical conditions and completing applications for disability and other related Federal and State benefit programs; reviewed patient medical, psychological and school records, and developed summation brief or used specific forms related to insurance carriers or government agencies for submission to insurance companies and appearances as client-support advocate in Administrative Law Judge hearings; developed disability-related documentation packages for submission to insurance and government benefit providers. Provided assistance with job searches, benefit availability, and resources to aid in independent living

2008-2010 Central Carolina Technical College, Sumter SC

Instructor – Information Systems and Business Classes

Provided classroom and online course instruction: Information Technology and Business Communication/Writing for assigned classes during semesters. Courses taught: Business Communications/Writing, Systems/Process Analysis and Procedures, Web Design, Data Center Management/Remedy, and Microsoft Office Applications (Excel, Word, PowerPoint, Access) Provided instruction, developed and graded tests, maintained student official grade book, attendance records, posting of grades.

2010-2012 NCR Division, Columbia SC

Technical Call Center Analyst/Contractor

Documented incoming incidents from customers, conducted research and collaborated with other NCR technical/data warehousing groups regarding analysis of technical solutions to customer related hardware/software development, design, installation and maintenance issues and collaborated with worldwide technical engineering support engineers to resolve incidents. 365x24 hour work schedule as required.

1980-2010 U.S. Government Civil Service (Multiple Agencies) Fort Hood; Rock Island, Illinois; Washington, D.C.; Falls Church, Virginia

Senior Information Systems Analyst GS-14 Retired

Developed and managed administrative, professional services, construction, and information system development projects and contracts; provided systems analysis support and project management (General Services Administration, U.S. Army, and Financial Crimes Enforcement Network); developed and managed projects and contracts; resolved and reviewed contractor work issues application requirement and design issues; monitored component builds of application-specific modules; determined whether work was of an acceptable nature; wrote status reports, briefings, created and managed budget and billable rate reports, created and presented presentations to managers and senior executives; managed office of junior employees

Managed newly created call center environment for centralized call center environment for CRM based budget and financial operations. Call Center work lasted for a two year time period.

EDUCATION: University of Central Texas

Bachelors Degree in Business Administration, Masters Degree in Information Systems

MILITARY: U.S. Army Honorable discharge

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