Patient Care Acute

PHONE 408-***-**** • E-MAIL ad5m42@r.postjobfree.com

Janet Michael, PharmD, CNPR

CURRICULUM VITAE

QUALIFICATIONS

Licensed Pharmacist.

IV and immunization certified.

Extensive experience in outpatient pharmacies and acute care hospitals including academic and teaching institutions.

Knowledgeable of disease process and Joint Commission/DNV standards.

Database experience.

Strong organizational skills.

Proficiency in Microsoft Word, Excel, Access, and PowerPoint.

Excellent communication skills.

PHARMACY PRACTICE EXPERIENCE

Medical Information Specialist (9/2023 – 4/2024)

Alphanumeric health systems.

Respond to inquiries via phone, email, or web chats from healthcare professionals, consumers, and patients handling adverse events, product Quality complaints, HCP, and patient education.

Provide in-depth information and specific product prescribing information, clinical studies, and medical letters.

Build and strengthen customer relationships by obtaining strategic information, demonstrating broad knowledge, and providing appropriate product information.

Pharmacist (2/2023 – 7/2023)

OnePoint Patient Care, Houston, TX

Provide clinical consultative services to patients and therapeutic recommendations to nurses, physicians, and other hospice personnel.

Conduct and evaluate medication profiles/histories, assess compliance, and suggest modifications in order to optimize medication regimens using sound clinical pharmacy principles, accounting for pharmacodynamic and pharmacokinetic variations in drug absorption, distribution, metabolism and elimination to achieve desired therapeutic outcomes.

Answer customer questions and help resolve customer issues in a timely and professional manner.

Enter, access, and retrieve data in the pharmacy system.

Transcribe, verify, and fill prescription orders.

Maintain proper storage and security conditions for medications.

Contribute to the maintenance of a productive and error-free work environment by keeping pharmacy workspaces neat and orderly.

Pharmacist (11/2022 – 5/2023)

CVS Pharmacy, Houston, TX

Supporting the Pharmacy Manager in leading and directing Pharmacy Technician Support Staff, and supporting the management, oversight, and operation of all aspects within the pharmacy.

Keeping customers and patients healthy through adoption and management of patient care programs.

Lead with Heart – display empathy and compassion for patients, customers, caregivers, and colleagues on the team.

Motivate, inspire, and develop Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development opportunities, and decrease knowledge gaps.

Identify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in the pharmacy.

Lead the team to achieve the goals.

Adapt to change and adjust plans to thrive in a dynamic community healthcare setting.

Align others around purpose to gain support and commitment.

Staff Pharmacist (8/2021 – 6/2022)

Accredo specialty pharmacy (Cigna company), Memphis, TN

Provide oversight and quality assurance to pharmacy technicians. Interpret physicians’ or prescribers’ prescriptions.

Contact doctors and/or patients to verify information on prescriptions such as drug strength, prescription sig., and drug name in order to expedite processing of orders.

Verify and confirm validity of controlled substances.

Verify prescription information entered in the system by data entry or order entry.

Contact physicians for new and/or transfer authorization.

Work with physicians to convert prescriptions to generic or preferred drugs whenever possible.

Consult with patients regarding the use of medications and potential drug interactions.

Back up other pharmacists as needed, perform additional duties as assigned by management, or train less experienced pharmacists.

Provide timely expert clinical review of prescription medications in order to evaluate the medical necessity of services being requested.

Document all actions related to clinical case review in the system.

Participate in the “on-call” rotation with the other branch pharmacists and potentially return to the office after regular business hours to dispense medication.

Pharmacist, (11/2020 – 8/2021)

Walgreens, Memphis, TN

Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.

Counsels' patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.

Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.

Reviews, interprets, and accurately dispenses prescribed medications when necessitated by workload.

Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering team member development.

Pharmacist Intern, (6/2018 – 5/2020)

Methodist University Hospital, Memphis, TN

Performs unit dose functions, including filling patient drawers on unit dose cart with a 24-hour supply of medications.

Fills medication orders for delivery to nursing unit by packaging and labeling doses using computer generated labels for review by pharmacist. Fills floor stock drugs and general requisitions accurately.

Answers telephone calls. Provides routine information about medications or handles pharmacy problems. Refers calls to pharmacist or supervisor when necessary. Demonstrates effective customer relations skills, promotes a positive work environment.

Delivers prescriptions, floor stock, medication carts, IV solutions and emergency drugs to nursing units. Operates tubes system and provides prompt customer service.

Assists in inventory control, checks inventory to ensure drugs are in date, restocks unit dose bins, bulk areas, carts used in emergency rooms, surgery and other patient care areas.

Responsible for bulk packaging and extemporaneous medication preparation.

Maintains narcotics accountability sheets and files daily reconciliation sheets. Participates in narcotic and Omnicell drug distribution.

Requests labels for IV preparation as needed; pulls plain and premixed IVs for pharmacist check. Prepares IV solutions, TPNs and parenteral products working under direct pharmacist supervision.

Assists in pharmacy-related research projects.

Additional duties to be performed (in addition to those listed above) based on a planned progression of increased responsibility at each respective internship.

Pharmacist Intern, (11/2017 – 5/2018)

Walgreens Pharmacy, Los Gatos, CA

Learn to provide the best patient experience through assisting the pharmacist and pharmacy team members in accordance with state and federal regulations.

Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Learns and champions pharmacy policy, procedures, and customer service best practices needed to perform as a future pharmacist.

Engages customers and patients by greeting them and offering assistance with products and services.

Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Develops strong relationships with customers.

Learn from store and pharmacy team members, field leadership, team members and customers/patients.

Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy.

Pharmacist Intern, (1/2017 – 10/2017)

Camino Pharmacy (Inside Palo Alto Medical Foundation), Mountain View, CA

Ensures confidentiality of information, documentation, and assigned records as required by Company policies, and local, State, and Federal guidelines.

Provides Pharmacy products and services to Customers in accordance with local, state, and federal laws and Company policies and procedures by assisting with processing prescription and/or over-the-counter (OTC) orders and purchases, stocking and securing Pharmacy supplies and merchandise, entering prescription information and/or filling prescriptions, completing, maintaining, and securing paperwork, forms, and required documentation.

Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.

Operates equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold.

Receives and stocks merchandise/supplies from distribution centers and suppliers and organizes and maintains the Pharmacy area by following Company procedures, utilizing equipment appropriately, merchandising, and completing and retaining required paperwork, logs, and other documentation.

Maintains the Pharmacy area in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment.

Maintains merchandise presentation in the Pharmacy by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Pharmacist, (09/2007 - 09/2012)

Qena Chest Hospital, Qena, Eqypt

Prepares medications by reviewing and interpreting physician orders, detecting therapeutic incompatibilities.

Dispenses medications by compounding, packaging, and labeling pharmaceuticals.

Controls medications by monitoring drug therapies; advising interventions.

Completes pharmacy operational requirements by organizing and directing technicians' workflow; verifying their preparation and labeling of pharmaceuticals; verifying order entries, charges, and inspections.

Provides pharmacological information by answering questions and requests of health care professionals, counseling patients on drug therapies.

Develops hospital staff's pharmacological knowledge by participating in clinical programs, training pharmacy staff, students, interns, externs, residents, and healthcare professionals.

Provide oversight and quality assurance to pharmacy technicians.

Pharmacist, (03/2007- 08/2007)

Qena General Hospital, Qena, Egypt

Prepares medications by reviewing and interpreting physician orders, detecting therapeutic incompatibilities.

Dispenses medications by compounding, packaging, and labeling pharmaceuticals.

Controls medications by monitoring drug therapies; advising interventions.

Completes pharmacy operational requirements by organizing and directing technicians' workflow; verifying their preparation and labeling of pharmaceuticals; verifying order entries, charges, and inspections.

Provides pharmacological information by answering questions and requests of health care professionals, counseling patients on drug therapies.

Develops hospital staff's pharmacological knowledge by participating in clinical programs, training pharmacy staff, students, interns, externs, residents, and healthcare professionals.

Provide oversight and quality assurance to pharmacy technicians.

PHARMACEUTICAL SALES EXPERIENCE

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

Focuses sales efforts by studying existing and potential volume of dealers.

Submits orders by referring to price lists and product literature.

Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

Recommends changes in products, service, and policy by evaluating results and competitive developments.

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Pharmaceutical Sales Representative, (09/2006-12/2006)

Bio Pharm Pharmaceutics, Qena, Egypt

Pharmaceutical Sales Representative, (03/2009-04/2009)

Eva Pharma Pharmaceutics, Qena, Egypt

PHARMACY EDUCATION

2006 Bachelor of Pharmacy

Asyut University, Asyut, Egypt

SCIENCE EDUCATION

2002 GED in Chemistry, Zoology, Physics, Botany, Computer.

Asyut University, Asyut, Egypt

PROFESSIONAL LICENSURE AND CERTIFICATIONS

2023 IV Certified

2022 TX Licensed Pharmacist

License number: 71510

2021 Immunization Administration Certified

2020 TN Licensed Pharmacist

License number: 42840

2015 Certified National Pharmaceutical Representative (CNPR)

License number: 624192015

LANGUAGES

Fluent in English and Arabic

REFERENCES

Available Upon Request

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