Field Service Quality Control
Resume:
Salem, NH *****
Phone 603-***-****
ad5m3q@r.postjobfree.com
m
James McIntire
Objective Seeking a carrier with potential for growth 2007-2020
Summary of
qualifications
Comcast Westford, MA
Supervisor
Managing 12 field technicians, including all aspects but not limited to, organizing, and administrating all employee review documents.
Manage training to produce improved job performance.
Oversee all aspects of company vehicle maintenance and safety.
Supervise weekly team meetings, train in new policies and procedures.
Manage daily productivity to assure completed work metrics are met.
Manage and approve time entry, overtime, and all metric compliance.
Perform quality of control checks.
Perform monthly field observation, coach areas of opportunity.
Manage customer issues.
Education • Two years of Criminal Justice study.
• Completed EMT Basic coarse at NH CPR
• Passed both the the National cognitive test,
and the NH practical exam.
Professional
experience
• 2006-2007
• Comcast Comcast
Technical Coach
Responsible for overseeing training of field service technicians.
Responsible for organizing and conducting monthly training meetings.
Perform weekly quality control checks of all field technicians,
Performed monthly safety ride a longs to assess employee, customer interactions. Inventory and order all tools and materials, in conjunction with safety equipment for field service to promote a safe work environment. Provide technical support via phone or onsite. Additional
professional
activities
Actively participated in all supervisory and managerial courses available to improve my job performance, and to become a more valuable employee.
1998-2006
Comcast
Service Technician
• Responsible for service and installation of all cable internet and phone services. Managed on site customer issues. Produced positive customer experience at every interaction. Serviced and installed all products related to cable services. Assisted supervisor with escalated issues.
Awards received Several performance awards
References Available upon request
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