Data entry customer service

Lisa Motley

Roanoke, VA

****************@***********.***

540-***-****

Authorized to work in the US for any employer

Patient Service Coordinator

National Spine and Pain Centers

**/**** - *******

Check Patients in and out, respond to voicemails, answer incoming calls, update/add/inactive insurance information, upload/route medical records sent to office, mail, make, change and reschedule patients appointments, collect copays, and process end of the day tallies, Scan documents into patients charts, collections, deposits, process orders and medical records, process and create urine drug screen schedules daily, verify demographic, maintain clean area of work, process electronic and manual faxes, greet patients, processed refills.

Medical Office Specialist

Express Employment Professionals - Roanoke, VA

October 2019 to March 2020

Checked patients in and out of clinic, collected demographics, verified insurance, billing and coding, registered patients in the system, refill prescription requests, and answered incoming calls.

Customer Service Representative

UnitedHealth Group - Roanoke, VA

June 2019 to October 2019

Answered questions on insurance coverage, updated customer info, file grievances recruited cold calls to ensure customer satisfaction

Education

High school diploma or GED in Academics

Total action against poverty - Roanoke, VA

November 2004 to May 2005

Skills

• Insurance Verification

• Medical Billing

• Medical Office Experience

• Medical Records

• Medical Scheduling

• Multi-line Phone Systems

• Medical Coding

• Medical Terminology

• Medical Receptionist

• CPT Coding

• Documentation review

• Computer literacy

• Clerical experience

• Customer service

• Microsoft Office

ADDitional Information Experience with the eclinic program

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