Shana Johnson
Towson, Md *****
ad5m31@r.postjobfree.com
A skilled, experienced professional seeking a Medical Cannabis Associate. To utilize years of customer service experience that can benefit a growth-oriented company. Education:
Certification in Early Childhood Education
Community College of Baltimore County, - Catonsville, MD August 2005 to September 2005
Associates of Applied Science - Computer Electronics TESST College of Technology - Towson, MD
July 2003
Seed Talent
Certificate 2022- Rythm, Verano, Cresco, Dog Walker, Terpenes, Bud-tender Work Experience:
Medical Cannabis Patient Advisor/Receptionist
Peninsula alternative health - Silver Springs, MD
January 2022 to October 2022
• Greeting patients verification of valid identification verification of MMCC allotment and
• expiration dates along with attestation form updates consult on medical cannabis strains
• advise patients on terpenes listen to needs advice on brands and products Take orders update
• products terpene spreadsheet visitor log filing of new patients and update paperwork advise
• patients of MMCC Md laws and procedures
• New patient registration assists with product brand in store pop up’s updating new product
• case displays
Call Center Customer Service Representative
BlueCross BlueShield – Owings Mills, Md
February 2020-
• Handle incoming calls from members, potential subscribers, medical insurance companies’
• internal departments, Case managers, providers, and billing company
• Advised benefits time frames via per plan
• Coordination of Benefits inquiries cases
• Advised subscribers medical claims payment educate healthcare Administration processes
• time frames
• Case management resolution via high volume claim research billing and plan benefits
• Subscriber’s enrollment, claims and appeal pharmacy Caremark third-party vendor
• Generate letters email explanation of benefits generated via outbound email
• Telephone Communication Vision and dental vendors via benefits coverage
• Billing company communication patient liabilities claim abnormalities
• Claim denial billing trends collection status via billing companies’ and provider
• Provider search national, local procedure benefits billing resolution