Customer Service General Manager
Resume:
Lindsay Huber
**** **** ** ** **** Stevens Washington 98258
ad5m2v@r.postjobfree.com
Summary
I am a customer-oriented bartender and manager with over ten years experience in all areas of the bar, restaurant and hospitality industry. I have a strong presence without the drama. I pride myself in always working with my heart. I commit to always working for the best interest of the bar I call home. I set boundaries and earn respect from my bar patrons and co-workers with consistent honesty, integrity, connection. I am proudly licensed and experienced in all areas of a bar from pull tabs to ordering and budgets. I maximize sales, bar procedures, and time management. I have fun every day and I have an infectious realness, humor, and humble relatability that provokes every one behind the bar and everyone on the other side to do what they really came to do. I am a Communicative team player dedicated to providing elevated service and providing unforgettable experiences.
Employment History
Baranoff
Bar Manager & Bartender June 2022 – December 2022
● Supported our staff and patrons with a dedicated and active goal of improving outdated or broken practices, and making changes where and whenever I could to ensure all bar family feels cared for and supported.
● Handled supplies, budgeting and balancing reports, pull tabs, schedules, and staff selection and management.
● Handled escalated customer issues daily at this high volume, established bar that errors on the side of rough and tough.
● Regularly handle heated and delicate customer issues with a confidence in what I stand for without wavering or waiting.
● Act with speed and knowledge support to achieve optimal satisfaction and maintain long-term loyalty.
● Main Closing bartender 5 days a week, known for never leaving a task undone. Aurora Borealis
Assistant General Manager May 2020 - Present
● Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions, and creating customer engagement at bar venue events as well as in our upstairs dining room.
● Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant budget goals.
● Interviewed, hired & trained all bar staff on bar practices, customer service standards and team standards.
● Performed our monthly inventory, budgeting and financial and profit reports.
● Responsible for vendor relationships and weekly food and liquor ordering.
● Managed all schedules and payroll for complete list of staff, maintaining coverage at peak times and minimizing labor costs.
● Responsible for all private event communication and planning from dates, to pricing and details.
● Responsible for managing live music bookings, pre-sale and door sales, financial negotiations and assessments of profit at this beautiful but very undiscovered venue. Struggling to find our niche of clientele and build a solid business in all areas was a constant goal that came with a lot of pride in producing pleasing results to my superiors as well as the loyal staff I managed. The Pink Door
Server April 2018 - June 2019
● Checked identification to enforce age regulations for alcoholic beverages.
● Applied comprehensive knowledge of wine, liquer, and beer as well as appropriate entree pairings, increasing daily beverage & food sales.
● Delivered exceptional guest experiences through attentive service and quick response to issues.
● Kept updated knowledge of menu and promotions, recommending specific items according to pairings, preferences, and food allergies.
● Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
● Facilitated all banquets, nightly entertainment, and functions. Set up tables according to reservation needs, serve on a schedule that coincides with show times and intermissions. Education
● Associate of Applied Business - North Seattle College – 2019 Certifications
● MAST certified
● Food and Beverage Service License
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