Customer Service Sales Representative
Resume:
Trafiel Jones
Chicago, IL *****
***********@*****.***
Obtain a position as a team-player in a people-oriented organization where I can maximize my
customer-service experience in a challenging environment to achieve the corporate goals.
Authorized to work in the US for any employer
Work Experience
Picker/Packer/ driver
Big Time Movers - Chicago, IL
February 2012 to May 2019
Pulls and packs product based on daily orders. Meets specifics of customer orders in a timely manner.
Keeps products separated, organized and in good rotation. Monitors product quality frequently, reporting
problems to mitigate safety issues. Delivers customer products/appliances to and from destinations
safely and on time.
Sales Representative
Macy's - Chicago, IL
May 2018 to March 2019
• Supervised floor sales
• Supervised cashiers and register transactions
• Sold clothing and apparel
• Identified sales opportunities and acted on leads
• Answered product and service related questions
• Established and maintained relationships with customers
• Generated sales reports
• Provided outstanding customer service
• Stocked inventory
Utility Steward
Rosemoor Hotel - Chicago, IL
2009 to 2014
Responsibilities
Wash and sanitize pots, pans and other Kitchen utensils/equipment according to Hotel specifications and
standards.
Clean and maintain equipment in Dishwashing, Pot washing, Kitchen/ Cafeteria/ Compactor/ Storage
areas.
Set up wares for Banquet functions, retrieve and wash soiled wares,
Transport supplies and food to Banquet service areas and assist the Kitchen with plating up of Banquet
meals.
Complete other special cleaning projects as assigned and following Hotel specifications and standards.
Logistic Associate
Walmart - Iowa City, IA
March 2004 to July 2009
Responsibilities
Completes the timely and accurate execution of company pricing, markdowns, promotional and
marketing direction to company presentation standards and company/state pricing regulations to support
a seamless customer experience.
Meets all company productivity and presentation standards.
Maintains and organizes all signing and marketing elements.
Communicates to Logistics Manager any signage or supply needs.
Cleans and maintains front of store (including parking areas, sidewalks, windows and vestibule) to
company standards.
Cleans, and maintains cash wrap, selling floor, restrooms and fitting room ensuring safety for associates
and customers.
Sweeps, mops and cleans floors throughout store ensuring all areas are clear of slip, trip and fall hazards.
Education
High school or equivalent
Hyde Park Academy High School
Skills
• Customer Service
• Driving
• Delivery driver experience
• Catering
• Kitchen Experience
Certifications and Licenses
Life and Health Insurance
Driver's License
March 2021 to November 2025
Assessments
Analyzing data — Proficient
October 2021
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
Full results: Proficient
Business math — Proficient
October 2021
Using basic math to solve problems in a business context
Full results: Proficient
Written communication — Proficient
October 2021
Best practices for writing, including grammar, style, clarity, and brevity
Full results: Proficient
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Filing & organization — Proficient
October 2021
Arranging and managing information or materials using a set of rules
Full results: Proficient
Project timeline management — Proficient
October 2021
Prioritizing and allocating time to effectively achieve project deliverables
Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
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