Customer Service
Resume:
Angela L. Priest
*************@*****.***
Mr./Mrs./Ms. Hiring Manager
I read with interest the posting for your current job opening. I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your company. As my resume indicates, I possess more than a few years of progressive experience in the Customer Service field. My most recent employment was thru MTM where I would set members trips for their transportation to doctor appointments. I have experience with retention of customers from several of my previous jobs Can Do & Showers Insurance is just one of them. I also took payments on a daily basis via in person and via phone while working there. I was also required to make policy changes and other things of that nature while working at Can Do. I also have experience as a Collection Specialist & Collection Representative. My professional history includes positions such as Sales Representative, Collection Representative at Best Life through Adecco Staffing, Sales Representative at All American Publishing, Retention Specialist/Customer Care at Global Acquisition’s, Customer Service Representative at TG Marketing as well as Owner/Operator of my own cleaning company several years ago.
I have attached my resume for your review and I look forward to speaking with you further regarding your available position. I am seeking new employment that offers benefits, possibility for health coverage & better wages including full time employment Sincerely,
Angela Priest
Angela Priest
Nampa, ID 83686
*************@*****.**
m
Work Experience
Customer Care Representative (CCR)
MTM - Remote
October 2023 to April 2024
I set trips for Medicaid and Medicare members. I worked with several different insurances and plans and also kept their accounts in order.
CSR - Customer Service Representative
ACCESS HEATING & AIR - Meridian, ID
April 2023 to July 2023
I was a CSR where I deal with customers daily for HVAC needs. I made changes to customers' accounts as well as put in appointments for different HVAC needs of customers that called into our office. I also helped clean up out — dated accounts to make them accessible for direct mail for marketing leads. I also made outbound
(cold calls) to set up members & other customers for their maintenance needs. CSR - Customer Service Representative
RIGHT NOW HEATING and AIR CONDITIONING - Caldwell, ID April 2022 to December 2022
I was a CSR where I deal with customers daily for HVAC, plumbing and electrical needs. I made changes to customers' accounts as well as put in appointments for different HVAC needs of customers that called into the office. I also made outbound (cold calls) to set up members & other customers for their maintenance needs.
CSR - Customer Service Representative
ACCESS HEATING & AIR - Meridian, ID
July 2021 to February 2022
I was a CSR where I deal with customers daily for HVAC needs. I made changes to customers' accounts as well as put in appointments for different HVAC needs of customers that called into our office. I also made outbound (cold calls) to set up members & other customers for their maintenance needs.
CSR - Customer Service Agent
CAN DO & SHOWERS INSURANCE AGENGY - Boise, ID
May 2019 to June 2020
I was a sales agent at this job. We dealt with over 10 different companies on a daily basis. I took payments over the phone and also in person. High volume of customers via phone and in the office on a daily basis till COVID-19 happened. I had to leave due to issues with my boss who was the owner not training me completely to complete my daily job functions and duties. CSR - Customer Service Representative
BEST LIFE & HEALTH INSURANCE THRU ADECCO STAFFING AGENCY - Meridian, ID February 2019 to March 2019
I was taking payments for Best Life's dental insurance that members would call in to make and I also deactivated the member's account if they called in to get that done as well. I was laid off from this position due to being hired on through their peak season along with many others that was hired the same time that I was.
CSR & Phone Representative
ALL AMERICAN PUBLISHING - Nampa, ID
October 2018 to December 2018
I was making outbound calls from our business to other businesses trying to get the company as a sponsor on a theater sized poster for high schools throughout the USA. I was let go of this position due to not selling enough along with many others as well. CSR - Call Center Agent
GLOBAL ACQUISITIONS - Nampa, ID
August 2018 to October 2018
I was a Retention Specialist & Customer Service Representative which is the first time I had ever done this type of work. I was taking inbound phone calls from customers who had either signed up for a 7 Day Free Trial Credit Score or a 7 Day
Free Trial Rent To Own House listings. If they didn't want to keep their monthly membership for either website I had to try and persuade them into doing it longer or I had to deal with very upset customers that wanted their money Refunded due to them not calling to cancel out their membership before the 7 Day Trial was up. I and also several others were let go due to not retaining customers. CSR & Appointment Setter
TG MARKETING - Boise, ID
October 2017 to August 2018
I made outbound calls business to business setting appointments for many different things including but not limited to Free Roof Evaluations, Insurance for Companies
(Commercial/Malpractice/Employee Benefits) and Free Solar Evaluations. I would then call back the leads that I got confirming any and all leads that I set for the potential client based on what campaign I got them in. I was also required to make no less than 25 calls per hour within a 7 to 8 hour day. I was also required to send out emails to potential leads via Outlook Express. Then do follow-ups to try and get appointments set for which ever client that I was calling on for that day. I quit this position due to me moving to Nampa from Boise and only having 1 car. I also needed more money an hour so that is the reasoning for me no longer working for this job.
Owner/Operator/Personal Cleaning Business
Two Sisters & A Mom Cleaning Service - Nampa, ID
July 2003 to December 2007
I cleaned 2 bars Boogie Woogie Piano bar and Shorty's Saloon. Education
Social Work
Northwest Community College - Southaven, MS
August 1992 to September 1992
High School Diploma
Covington High School - Covington, TN
August 1989 to May 1992
Social Work
Boise State University - Boise, ID
Skills
• Air conditioning
• Customer acquisition
• Cash
handling
Typing
Ten Key by touch Word-processing
Microsoft Office software-Word Power Point
Access
45-50 wpm Data
Entry and Multi-tasking Outlook.
Coles Calling Outbound Sales
• Plumbing
• B2B
• HVAC
• Sales
• Microsoft Outlook
• Outbound calling
• Customer service
• Cold calling
• Outbound sales
• Cleaning
• Marketing
• Maintenance
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