Administrative Coordinator Patient Care
Resume:
ALLISON M. SHORTS
* ********* **. *******, ** ***20 * 716-***-**** * ad5m23@r.postjobfree.com
OBJECTIVE
Seeking a full-time position in a dynamic work environment that allows me to advocate for patients in my community through practical, creative communication, technical, and problem-solving skills while offering opportunities for career advancement and prompting a work life balance.
PROFESSIONAL EXPERIENCE and KEY ACCOMPLISHMENTS:
Clinical Administrative Coordinator
• Clinical Administrative Coordinator and seasoned trainer with a focus on medical office operations. Ensured healthcare compliance with state and federal regulations, conducted internal audits, and implemented corrective actions to maintain high standards of care. Orchestrated seamless patient scheduling, office logistics, and new office setups. Cultivated a supportive environment for both patients and staff members through effective communication and training initiatives. Managed patient care workflows, resolved complex issues, and supported the professional growth of medical personnel while maintaining high standards of service excellence.
• Oversaw the opening of 13 new offices and provided training for over 60 newly hired employees from initial onboarding.
• Conducted initial onboarding and ongoing medication supply for new markets, including updating inventory lists and POC (Point of Care) trackers. Created medication/PPE bags for providers with a 3-month supply of required medications and materials while actively monitoring expiration dates for timely replenishment.
• Provided ongoing coaching, counseling, and monitoring in multiple markets for new and existing employees based on their individual needs including but not limited to core systems, processes, and applications.
• Developed a comprehensive understanding of HIPAA regulations and ensured adherence to patient confidentiality and privacy requirements while staying updated on current medical standards relevant to the role.
• Evaluated clinical and other data (e.g., quality metrics and health record data) to identify opportunities for improving clinical care and company processes.
• Participated in a team of trainers that promoted career management initiatives and encouraged drive performance through individual development plans of employees.
• Analyzed organizational learning needs by assessing competency gaps and performance metrics.
• Collaborated with an internal development team to identify needs and align company workflow and procedures in the employee handbook.
Patient Care Coordinator
• Filed and maintained medical records that accurately coincided with patient demographics. Maintained patient confidentiality by abiding to all HIPPA requirements.
• Confirmed and scheduled appointments.
• Performed follow-up services for patients in a prompt and courteous manner, such as scheduling follow-up appointments and obtaining copies of lab results or specialist reports.
• Worked cohesively with fellow employees to achieve team/company goals.
• Monitored the fax server, retrieved and / or scanned documents, and assigned them to the appropriate electronic chart. Promoted to Marketing Liaison in 2019, providing patients the opportunity to voice their experience with Landmark services and highlighting it in a monthly electronic publication shared in Landmark pamphlets/education for new engaged patients joining Landmark.
• Provided a monthly electronic newsletter that highlighted and promoted individual health information coupled with mini challenges for employees to accomplish/strive for, implementing healthy habits for mind, body, and soul.
Landmark Health, Buffalo, N.Y. September 2018 to Present 2024
Universal Banker
• Demonstrated excellent customer service skills, multitasked guests' needs while upholding SunTrust bank standards of excellence and kept on track of personal target goals.
• Proficiently handled financial transactions ranging from transfer of funds via a wire, maintained a Teller drawer and customer documents, and resolved customer issues.
• Opened personal consumer checking, savings, CD accounts, loans, and credit cards. Provided detailed explanations of disclosures, features, and advantages of SunTrust products while guiding clients to see the benefits of our services.
• Built strong partnerships with SunTrust’s investment, business, and premier banking team to grow and strengthen consumer relationships.
SunTrust Bank, Hyde Park, F.L. September 2017 to September 2018
Teller Manager
• Demonstrated excellent customer service skills, multitasked guests' needs while upholding Citizens Bank standards of excellence.
• Promoted to Vault custodian within two months of the start date and to Teller manager within 6 months. Averaged a 96% standard in
• Customer Status standards and received Quarterly Top Performer Award in Teller referrals.
• Well versed in the Cash ordering system, Fiserv. Responsibilities included, but were not limited to Vault/ATM Custodian, processing all incoming and outgoing shipments with Loomis.
• Multitasked as Teller and Teller manager while upholding operationally sound practices and procedures, including, but not limited to retention of sensitive material, Dual control night drop, cash shipments, forecasting monetary shipments, level 4 colleague, key holder for closing and opening the branch.
Citizens Bank, Depew, N.Y. March 2016 to June 2017
EDUCATION
Niagara County Community College, Sanborn, N.Y.
Associates in Media Sciences and Communication, May 2009
COMPUTER SKILLS
Adobe Photoshop, Excel Exp., Teams Microsoft Office, Outlook, Power BI, EMR Software (Ubiquity)
REFERENCES
Aimee Hess
Manager Clinical Administrative
Charnel Robinson
Manager Medical Clinical Operation
Paul Legue
Associate Director Business Analyst
Contact this candidate