Customer Service Office Manager
Resume:
Donna Millwood-Brown
Silver Creek, GA
**************@*****.***
I have 12 years of experience in the warehouse/factory setting, which includes the following positions as a Senior Laminate Coordinator Administrator, a Shipping and Receiving Administrator, as a Shipping and Receiving Materials Handler and as a Office Manager. Most recently, I have been working as the senior Laminate Coordinator Administrator at VT industries from April 2021 to current. My skills and experiences include: Database Administration, Drafting, Interior Design, Inventory Management, Layout Design, Materials Management, Sap computer program efficient, AS 400 computer program efficient, IFS computer program efficient, Shipping and Receiving duties, all office/ clerical duties, inventory adjustments and control, all customer service related job duties. I hold a High School Diploma degree in general studies from foot hills charter. Im also a certified customer service specialist through CGTC, with certifications in business managment and business technology. Authorized to work in the US for any employer
Work Experience
Laminate coordinator Administrator
VT Industries Inc. - Rome, GA
April 2021 to Present
I am the senior Laminate Coordinator. I work in an office setting within the warehouse and I am responsible for receiving materials in, updating inventory, creating documents and work assignments for production, working with all companies across the country to provide costumer service and ensure quality of the products delivered. In this position I use AS400 and IFS programs as well as Microsoft suite. Shipping and Receiving Administrator
Voestalpine Automotive - Cartersville, GA
February 2018 to February 2019
Managed distribution and transportation network. Prepared orders for shipment following purchase orders. Followed regulations to ship orders by truck freight. Generated appropriate shipping documents, including packing lists, commercial invoices, bills of lading. Staged packages in order of delivery. Provided comprehensive and accurate flow of merchandise. Maintained inventory of shipping materials and supplies. Coordinated freight pickup. Received raw materials, parts, supplies, equipment. Inspected all
deliveries for completeness, quality and accuracy Labeled items as required. Used software such as SAP. Shipping and Receiving / Logistics
Union Supply Direct - Gainesville, GA
February 2015 to September 2018
Shipping and Receiving Materials Handler
Received items from warehouses. Unpacked merchandise, equipment, supplies, materials. Ensured proper labeling and storage of items. Logged items received. Inspected inventory received for damage, measurements, weight. Sorted and distributed supplies. Maintained inventory. Entered data observations into computer databases, using spreadsheet software. Followed good manufacturing practices. Tracked and managed equipment maintenance, repair, cleaning, replacement. Solved customer problems, inventory discrepancies. Operated pallet jacks, hand trucks, fork lifts.
Interior Design Consultant
Millwood Murals - Acworth, GA
March 2005 to September 2011
Acworth, GA Mar. 2005 to Sept. 2011
Millwood Murals
Planned interior schemes. Formulated designs for intended purposes. Met with clients. Advised clients on interior design. Estimated requirements and costs. Presented designs to clients for approval. Purchased furnishings and accessories. Created design renderings. Used computer-aided drafting software. Coordinated deliveries. Coordinated interior designs of residential settings, commercial settings. Considered space utilization, layout, color coordination, client's taste, client's lifestyle. Education
High school or equivalent
Skills
• Shipping
• Inventory
• Sap
• Database administration
• Database
• Networking
• Customer service
• Interior design
• Drafting
• Layout design
• Customer relations
• Shipping Receiving
• Warehouse Associate
• UPS
• Logistics
• Forklift
• Materials Management
• Business Management
• Customer service
• Office management
• Database administration
• Clerical experience
• Supervising experience
• Computer networking
Certifications and Licenses
Customer Service Specialist
June 2017 to Present
Customer Service Specialist
Certified through CGTC
Customer Service and Business Technology
June 2017 to Present
Certified through CGTC
Business Management
June 2018 to Present
Certified through CGTC
Assessments
Work style: Reliability — Proficient
September 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
October 2023
Responding to customer situations with sensitivity Full results: Proficient
Project timeline management — Proficient
October 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Sales skills — Proficient
October 2023
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
October 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Warehouse shift leader — Proficient
October 2023
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Warehouse safety — Proficient
October 2023
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
October 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
October 2023
Identifying and resolving common customer issues
Full results: Proficient
Delivery driver — Proficient
October 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Color, Customer Relations, Customer Service, Database Administration, Delivery, Drafting, Interior Design, Inventory Management, Languages, Layout Design, Materials Management, Networking, Quality, Sap, Shipping, Spreadsheets, Technician, Transportation Certifications and Professional Licenses
Certificate: Certified Nurse Technician, NMTC, 2003; Georgia Certificate: customer service and business technology, CGTC, 2018; Georgia
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