Customer Service Data Entry
Resume:
CAREER OBJECTIVE
Driven specialist with experience providing technical support and customer service to end users. Adept in driving user satisfaction and creating long-term relationships with customers, by possessing strong communication and analytical skills. Proven track record of efficiency in data entry, troubleshooting hardware, and software issues, developing user training materials, and creating user documentation. ADMINISTRATIVE SPECIALIST
DATA ENTRY ANALYST
CUSTOMER SERVICE SPECIALIST
Melissa Fray
ad5m1y@r.postjobfree.com
560 Marlin Street, Apt. 2
Providence, Kentucky 42450
EXPERIENCE EDUCATION
Law Offices of Cooley & Offill, Owensboro, Kentucky Receptionist, Administrative Assistant
11/2023 - 11/2023
Answer all incoming calls, and transfer them to the appropriate office or person. Update files using data analyst skills to review all information, make necessary changes to the data recorded, and input any new data. Prepared copies as requested and got out required mailings. Kept calendar schedules for attorneys. Heal & Soothe, Las Vegas. Nevada
Customer Service Specialist/Data Entry/Sales
01/2022 - 04/2022
Answered incoming customer service calls with up-to-date knowledge of sales, store promotions, products, and procedures. Helped each customer with their particular product selections and/or equipment selections. Accepted payments, and assisted customers with product returns and/or replacements based on company policy. Provided technical support for customers regarding their accounts and maintained detailed documentation.
Liberty
University
2020 - 2021
Biblical &
Theological
Studies.
Madisonville
Community
College
1989 - 2021
Business
Communications.
Brescia
University
1989 - 1990
Business
Communications.
U-Haul Moving and Storage, Pheonix Arizona Customer Service Specialist/Data Entry/Sales
04/2019 - 11/2019
Delivered personalized customer service for client's service needs on incoming calls while selecting appropriate equipment. Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and detail. Ensured compliance with all applicable laws related to roadside assistance whenever necessary. Documented all calls, and information for each customer’s transaction.
Easy Rest Adjustable Sleep Systems, Halethorpe Maryland Customer Service/Data Entry/Sales Specialist
01/2019 - 04/2019
Accepted incoming and initiated outgoing calls for sales. Maintained up-to-date knowledge of all product availability, service, and scheduling for in-home demonstrations. Documented all customer call records both incoming and outgoing.
Customer Direct, LLC Maryland Heights, Missouri
Customer Service/Data Entry/Sales Specialist
04/2018 - 11/2018
Answered incoming customer service calls with up-to-date knowledge of sales, store promotions, products, and procedures. Accepted payments, and assisted customers with product returns and/or replacements based on company policy. Provided technical support for customers regarding their accounts and maintained detailed documentation of all transactions.
Joyce Crenshaw, Madisonville, Kentucky
In-Home Caregiver
10/2017 - 12/2017
Served as a night shift caretaker for a lovely elderly client. Assisted with her medication requirements, bathing, dressing needs, and dinner meals. Oversaw her welfare all night while she slept, and would need assistance getting up for the restroom.
Multicare Specialists, Madisonville, Kentucky Administrative Specialist/Data Entry/Drug Screenings
03/2004 - 11/2004
Administrative assistant to the Director of Occupational Health Department. Responsible for all data entry related to handling client drug screening information. Processed all necessary mailings on random drug screenings and pre-employment physicals. I traveled to client company sites to perform scheduled wellness checks. Copied and filed medical records, maintaining confidentiality and all HIPAA regulations.
Kentucky Department of Corrections, Central City, Kentucky Secretary III
09/2000 - 03/2004
Created and maintained a filing system for the T Building Housing Unit containing visitation and other records about Inmates housed in that Unit with confidentiality. Responsible for all supply inventory, and reorder. Handled all reception duties by answering inbound calls, and greeting incoming correctional officers and inmates that entered the office. Administrative assistant to the Unit Supervisor and Assistant Unit Supervisor. Performed transcription of Inmate Disciplinary Cases whenever required by the Unit Supervisor. Coordinated inmate Visitation paperwork by procedural schedules, and if necessary, by requesting Special permissions from the Warden or Deputy Warden. Attended weekly Inmate Classification meetings and updated necessary paperwork generated by such. Designed a database that was used by the prison to assist with Inmate bunk and cell rotation. Attended all necessary and required training. Updated procedural handbooks as necessary.
Kentucky Department of Public Advocacy, Hopkinsville, Kentucky Legal Secretary I/Administrative Assistant to Western Regional Manager 02/2000 - 09/2000
Maintained filing system for the Hopkinsville Public Defender’s Office. Responsible for all supply inventory, and reorders. Handled all reception duties by answering inbound calls, and greeting incoming guests that entered the office. Administrative assistant to the Western Regional Manager, handling all of his emails, phone calls, and other duties when he needed to be out of the office. Shared handling caseload for 7 attorneys, juvenile case manager, and regional investigator with one other secretary. Transcribed all criminal cases in preparation. for court both in the office and at home. Prepared all necessary court documents as requested. Picked up and delivered c documents to the courthouse daily. Made trips to Frankfort with the Western Regional Manager whenever necessary. Attended court held in Western State Hospital for clients represented there in the presence of an attorney. Maintained complete confidentiality regarding any court business and office information.
KCTCS Regional Tech Center, Hopkinsville, Kentucky Secretary III/Administrative Assistant to Interim Director 06/1999 - 02/2000
Set up a brand-new facility before the arrival of the Interim Director and 7 technical faculty staff. Maintained all office supply inventory and reordered as necessary. Used QuickBooks to set up and accurately record budgeting for each technical program's purchases and balances remaining for the semester. Reported daily to the Interim Director as his Administrative Assistant preparing necessary correspondence and hosting other college staff in our facility. Acted as full-time receptionist greeting all students and guests and answering incoming calls to the facility.
Charolais Corporation, Madisonville, Kentucky
Administrative Assistant/Management/Account Clerk/Data Entry/IT 12/1981 - 06/1999
Acted as a receptionist, answering all calls and greeting guests to the office. Process invoices and purchase orders for payment. Maintain supply inventory, and reorder when necessary. Weighed coal trucks at the Scale house end route to barges at the lake for shipment. Handled coal quality by blending coal at the Loadout as it was filtered into railcars for shipment. Set up and troubleshoot data processing systems used in daily business operations. Created simplified manuals for other staff to use in their daily use of the computer system. Instrumental in setting up a new card-reading weighing system for coal trucks at the coal loading facility. Administrative assistant to the President and Vice President of the company. Did company payroll for 250 people and acted in the Human Resources Department, familiarizing myself with current regulations and procedures. Maintained all Accounts Receivable and Accounts Payable records, before book closing. Maintained backups of computer records in case of a system failure. Oversaw daily work activity of the office maintenance staff.
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