Customer Service Front Desk
Resume:
Rod Richardson *** North Dargan Street
Florence, SC 29506
ad5m1r@r.postjobfree.com
EXPERIENCE
Hilton Hotel & Resort, Florence, SC — Front Desk Recept. April 2022 - April 2023
1. Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues. 2. Efficiently processes updated client information and payments into the database.
3. Ability to multitask effectively in a fast-paced environment. 4. Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items. 5. Maintains a friendly, approachable style to build relationships and work harmoniously with others at all times.
Ollie’s Bargain Outlet, Florence, SC — Supervisor
October 2018 - Feb 2020
1. Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
2. Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities. 3. Conducts training.
4. Implements and enforces systems, policies, and procedures. 5. Provides quality service by enforcing quality and customer service standards.
Footlocker, Florence, SC — Assistant Manager
June 2017 - June 2018
1. Coaching, motivating the employees to drive sales that deliver exceptional customer service.
2. Act as a partner between customers, sales associates and leadership. 3. Delivering sales, customer experience, merchandising, visual, and operational expectations.
4. Maintains an awareness of all product knowledge, and current or upcoming product and trends.
5. Ability to learn and share expertise of products and trends to fit customer’s needs.
SKILLS
Customer Service (7 years)
Retail Management (4 years)
Key Holder (2 years)
Inventory (4 years)
Training (3 years)
Scheduling (3 years)
Payroll (3 years)
Inventory Management (3 years)
Team Building (2 years)
Word (10+ years)
Retail sales (5 years)
Microsoft Word (10+ years)
Operations (3 years)
Administrative Assistant (4
years)
Receptionist (1 years)
Telecommunication
Microsoft Outlook
Accounting
Pricing
Management
LANGUAGES
English
Kids Footlocker, Florence, SC — KeyHolder
June 2016- June 2017
1. Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
2. Uphold the quality and productivity of every aspect of your store. 3. Motivated to achieve great results because of one’s enthusiasm from interacting with customers and athletic products.
4. Maintaining personal and productivity goals.
5. Contributes to a positive and inclusive work environment. Footaction, Florence, SC — Stocker
November 2015- June 2016
1. Learning and operating cash register systems.
2. Assisting customers with sales.
3. Stocking and organizing shelves and out front where the merchandise were.
4. Answering questions about company policies, merchandise, and services.
5. Prepares merchandise to go out onto the sales floor, including display shoes.
6. Maintains a clean, organized and efficient stockroom while adhering to company standards and safety requirements.
EDUCATION
Voorhees College, Denmark, SC — Bachelor’s Degree
August 2008 - May 2013
Business Administration
Seventy-First High School, Fayetteville, NC — H.S Diploma November 2007 - May 2008
General Studies
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