Customer Service Representative
Resume:
Cynthia Landreth Strickland
**** ** ***, *******, ** 38851
*********.**@*****.***
PROFESSIONAL SUMMARY
Versatile customer service and management professional, with background experience in office administration, large scale sales and marketing. Possesses superior communication skills, planning abilities and organizational capabilities. Offers over 20 years' work experience, in a multitude of specialized career fields.
SKILLS:
* Strong verbal communication
* Effective team leader
* Fluent in Microsoft program
* Financial account processing
PROFESSIONAL EXPERIENCE:
Southern Chics LLC,
Customer Service Representative and Screen Printer Apprentice Bruce, MS
Deana Ferguson
Aug 2009 to 2013, 2016 to 2023
40+ Hours a week
Primary sales representative for over 30 market events yearly, traveling an estimated 5,000 miles annually for multiple events. Managed travel and sales accounts for more than $20,000 annually during events, oversees over 50,000 pieces of merchandise retail inventory stock. Supervises production of clothing for retail, athletic school uniforms, and customer specific orders. Trained in the operation of printing machines, image screens and maintenance procedures of heavy machinery. Forum Dental
Patient Care Coordinator
Saint Robert, MO
Aug 2016 to Dec 2016
40+ Hours a week
In-process patients confirmed insurance and assisted doctors with dental screenings. Managed appointment logs supported customer inquiries and provided swift resolution to customer concerns. Filed insurance claims, billing queries, updated financial accounts and supplied clinic with trend analysis data.
Winchester,
Firearms Adjustor
Oxford, MS
Jan 2013 to Jul 2016
40+ Hours a week
Oversaw production of over 100,000 pieces of ammunition daily. Supervised ammunition capping, and quality control inspections prior to shipments. Loaded primed casings and pierced shells, adjusted machinery, and repaired malfunctioning equipment without direct supervision. Evans Eye Clinic
Front Desk Receptionist
Calhoun City, MS
Sherry Evans
2001 to 2003, 2016-2017
40+ Hours a week
Greeted Patients in a welcoming manner, processed patient visits and assisted with Automatic Refractions, and Visual Fields. Scheduled appointments, reviewed insurance plans and managed payments. Aided patients with Contact Lenses, eyeglass frame consults, proper fittings, and order processes. Compiled monthly billing statements, financial data and provided ownership with information.
Briggs Forklift Co.
Service Manager Secretary
Chris Graham
Tupelo, MS
2007 to 2009
40+ Hours a week
Managed daily employees' work schedules, tracked shift hours, and reported on shortages to senior management. Received dispatch requests and directed service calls to customer locations. Oversaw inventory control for stocked equipment and completed part orders as needed. Authored monthly staff meeting minutes and provided organization members with information. Dispensed customer monthly billing statements, employee pay checks and payable accounts. Provided customer support for financial questions and concerns. Recognized as the highest account collector in branch for two consecutive months.
Vardaman Elementary School,
First grade assistant
Vardaman, MS
2003 to 2007
40+ Hours a week
Assisted the teachers with getting the classroom ready for lessons, listened to children read, and helped children who needed extra support. I also Helped teachers plan activities and complete records for classroom test and daily work. I helped the teachers with class behavior and activities. I also worked in the school library categorizing library books, student supervision and upkeep of library. Hand selected by school administration to lead Study Hall classes and tutoring sessions. EDUCATION
Holmes Community College, Grenada, MS
Curriculum: General Studies
Credit Hours: 12
Bruce High School
C/O 1995
General Studies
REFERENCES:
Sherry Evans
Office Manager
Steffany Cannon
Vardaman, MS
Hannah Odom
Bruce, MS
Janice Jones
Caledonia, MS
Melissa Hubbard
Calhoun City, MS
Christie McCormick
Bruce, MS
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