Customer Service Truck Driver
Resume:
Lonnie Wilcox
Over the road truck driver
Old Town, ME 04468
ad5m0b@r.postjobfree.com
** ***** ** ******** ******* for companies such as Siemens, L.L. Bean, Optum Bank (United Health care), Great works internet, Black Turtle. Restaurant management experience for Tricon-con global now Yum brands, Piccolos Italian restaurant,
#readytowork
Authorized to work in the US for any employer
Work Experience
Over the Road Truck Driver
Lynch Logistics Inc - Bangor, ME
October 2023 to Present
Deliver goods to warehouses in the New England and southeast US. Over the Road Truck Driver
Unicorn Freight LLC - Goddard, KS
November 2020 to Present
Hauling goods all 48 states.
Driver
Truckstar inc - Willowbrook, IL
November 2019 to Present
I previously worked here as well.
CDL Class A Driver
HELWIG - Mesquite, TX
March 2019 to Present
Over the road truck driver with 5 years experience. Clean cdl. Driver
OTR - Indianapolis, IN
2013 to August 2020
Drove tractor, with 53 foot trailer across the lower 48 states. CDL Class A Driver
Truckstar - Willowbrook, IL
February 2018 to March 2019
Over the road driver, for friend who had 5 trucks in this company, owner went broke. CDL A Truck Driver
Stevens Transport - Dallas, TX
July 2017 to February 2018
over the road driver.
CSR II
Optum Health, MN - West Jordan, UT
June 2016 to July 2017
The position started at Wells Fargo as a temp wage was $14.00, i couldn't be hired because of Optum bank buying the Health savings division of wells. after merger I was hired at $16.25 hr CSR - Customer Service Representative
Black Turtle Services - Sandy, UT
October 2015 to March 2016
Seasonal position, CSR1 helped customers navigate the marketplace website and signed them up for Obamacare.
Culinary Assistant 1
University of Maine - Orono, ME
September 2014 to May 2015
Responsibilities
Cook food in an Asian themed venue, prepared various items for stirfry, cooked to order. Accomplishments
Kept the reach in full at all times so as to have, product to use . This was a task that used 75% of my day. Cooking was 25%. Students flocked to my venue, I not only cooked but engaged with them, to maximize their experience.
Skills Used
Used various cooking methods like wok, and formulators, slicers, knives, steam kettles, convection ovens, stoves tops.
Customer Service Rep
L.L.Bean - Bangor, ME
2010 to 2013
Maine
L.L.Bean
• Answered incoming phone calls, in a call center environment.
• Provided world class customer support to all customers.
• Answered chats and emails, helping customers with their purchases online on our website.
• Was awarded 6 gold stars for stellar customer service. Customer Service Representative
Microdyne Outsourcing, Inc - Orono, ME
2005 to 2008
Orono, Maine
• Provided network support, online connectivity and related services in a help desk setting. (Greatworks Internet )
• Monitored help desk phone providing outstanding customer service on technical issues. (Greatworks Internet) (Siemens) (Open Table)
• Maintained trouble-ticket system to record and track user calls and e-mails (Siemens)
• Reported on common problems and complaints, escalating network-wide troubles to Lead Technician.
(Siemens) (Open Table)
• Maintained excellent client relations and service based on outstanding communication, technical efficiency and problem-solving skills (All)
Chef
The Stratford @ Beyer Park - Modesto, CA
2005 to 2005
Prepared food, cooked to order, in a fast-paced kitchen, serving 250 elderly residents for breakfast and lunch.
• Maintained kitchen condition to standards exceeding health regulations.
• Provided backup for executive chef in his absence.
• Participated in daily kitchen operations including food preparation and food service.
• Prepared and served food selections.
• Interacted with customers concerning food selections. Manager/Co-Owner
United Satellite Installers - Modesto, CA
2000 to 2004
Assembled and installed communication equipment, such as data communication lines and equipment, computer systems, and antennas and towers, using hand tools. Tested installed equipment for conformance to specifications, using test equipment. Repaired, replaced, and adjusted defective components.
• Answered customers' inquiries and complaints. Demonstrated equipment and instructed customer in use of equipment. Determined viability of site through observation, and discussed site location and construction requirements with customer.
1999 to 2000/2008-2009 Assistant Manager
Tri-Con Global Industries Columbia, Maryland / Bangor Maine
• Supervised and scheduled wait staff and kitchen personnel. Interviewed, hired, and trained personnel.
• Developed solutions to high costs in food, beverage and supplies specific to each location. Ratings Service Specialist
Arbitron Ratings Corporation - Columbia, MD
1996 to 1998
Called Random people through out the United States to Record their listening habits on the Radio stations in their area.
• Recorded their answers and other information using a computer.
• Performed duties in an unbiased manner
Ships serviceman
US NAVY - Fayetteville, NC
1980 to 1996
Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facility
• Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation.
• Estimated food, liquor, wine, and other beverage consumption to anticipate amount to be purchased and requisitioned.
• Smoothly ran day to day operations in a ships laundry environment, this included but not limited to ordering soaps, and other detergents, managing a work crew of 5-10, manage operations to wash, dry, press, uniforms and other clothing and bedding for a ship compliment of 400
• Over saw the storage compartment where all supplies were kept. Inventoried and ordered new equipment.
• Scheduled maintenance on all equipment.
Assistant Manager
opened and closed the restaurant
• Reviewed daily and weekly inventories to ensure accuracy. Assisted Kitchen Manager with day-to-day kitchen operations; opened and closed the restaurant.
• Managed back-of-the-house operations (e.g., employee shifts, scheduling, labor costs, food costs, portioning, and inventory).
1998 to 1999 Assistant Manager
Pizza Hut of Maryland Elkridge, Maryland
• Managed back-of-the-house operations (e.g., employee shifts, scheduling, labor costs, food costs, portioning, and inventory). Assisted with day-to-day kitchen operations. Coached, taught and developed other line cooks.
Education
Certificate in Human Resources
Institute of Technology - Modesto, CA
2005
Business Management, Accounting, Computer Applications Fayetteville Technological Institute - Fayetteville, NC 1989
Skills
• Management Experience
• Sales Experience
• Military Experience (4 years)
• Customer Service (10+ years)
• Culinary Experience
• Kitchen Management Experience
• OpenTable
• Network Support
• Help Desk
• Restaurant Management
• Telecommunication
• Communication skills
• Box truck
• Restaurant experience
• Leadership
• Management
• Sales
Military Service
Branch: United States Navy
Rank: E4
Certifications and Licenses
CDL Class A or B
Driver's License
Tanker Endorsement
CDL C
Non-CDL Class C
Additional Information
Combined 8 years of Management Experience in sales and food service.
• Completed CDL school, obtained CDL license,
• Owned, managed, and operated a satellite TV installation company for 3 years.
• Received a Certificate of Completion for Human Resources.
• Effective management, technical, and supervisory skills.
• Work well as a team member or independently.
• Recognized for long hours, commitment to customers, professionalism, and attention to detail.
• Resourceful, energetic, competent, multi-tasker.
• Customer Care Representative/Help Desk Administrator with two years experience diagnosing and resolving technical/customer inquiries.
• Proficient in Windows-based environments, Internet, and MS Office applications. Strong working knowledge of Telecommunications Products and Services.
• Able to clearly understand problems and find positive solutions through use of troubleshooting, problem solving, team and communication skills.
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