Customer Service Call Center
Resume:
shydijah Williams
Tampa, FL *****
**************@*****.***
#readytowork
Authorized to work in the US for any employer
Work Experience
Team Lead/Supervisor
NeuroResorative - Lutz, FL
June 2019 to May 2020
• Assisted as a team member in crisis intervention
• Maintains special observations of high risk clients
• Communicates with clients to check in on physical, mental and spiritual needs
• Assists in establishment and maintenance of therapeutic milieu by observing and reporting unusual resident behaviors
• Assists clients with ADL's as needed
• Complete documentation as specified
• Assist with getting individuals on their own.
• Interact with individuals and assist with their daily.
• Prepare meals for individuals and assist with bathing and dressing.
• Performed necessary cleaning duties around the kitchen and house to keep the work area clean for staff and individuals.
• Stock the house with food and supplements.
Operator
Amis call center - Tampa, FL
January 2018 to April 2018
Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the customer. Act as human answering service outside or during business hours for a variety of businesses, including doctor's offices, hospitals, and apartments .
Greet customers warmly and ask how to help.
Transfer calls.
Relay verbal messages.
Record and deliver messages.
Call the appropriate person requested by caller.
Page individuals and inform them of message.
Refer caller to emergency numbers if necessary.
Date stamp time of call and record in computer system. File messages.
Operate cord or cordless switchboard.
Operate intercom, two-way radio, or public address. Arrange conference call.
Schedule or cancel appointments.
Answer caller's questions.
Credit Customer Service Representative
Macy's - St Petersburg Beach, FL
June 2017 to November 2017
Credit customer-service representatives is to help the customer either by answering his question or providing him a service such as opening a new card, Organized and detail-oriented professional with 6+ years of customer service and dispute resolution experience. Responsibility
Providing superior customer satisfaction and answering in depth account questions, Monitoring accounts for fraudulent activity and liaising between customers and compliance department to resolve issues, Assist customers in
understanding their bill, processing transactions, and making payments, Maintaining customer profiles and ensuring
proper documentation is provided and obtained, Ensuring compliance with all state and federal regulations regarding to consumer confidentiality. Skills
Exceptional customer service
Strong organizational skills
Dispute resolution skills
Microsoft Word
Data Entry
Typing
Customer Support
Addeco Staffing - Tampa, FL
November 2016 to May 2017
Handles incoming calls or inquiries from prospective customers or clients, Assists customers effectively by solving
customer disputes, Provides customer additional information if needed. Ensures customer satisfaction, tactfully
handles stressful interactions with the customer.
Completes supporting emails and data entry as required, accurately captures customer information documented in notes and email.
Skills Used
Customer Service intermediate Currently used/1 year Call Center Service Operations intermediate Currently used/1year Data Entry/Records Expert Currently used/1year
Multiline Phone Use Expert Currently used/1years
MS Word, Excel and Access Intermediate
cahier
Customer Service Rep
Convergys - Tampa, FL
October 2015 to September 2016
Responsibilities
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers,
repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal
partners in accounting, field services, new business, operations and consumer affairs divisions. Accomplishments
Managed a high-volume workload within a deadline-driven environment. Helped company attain the highest customer service ratings -- earned 100% marks in all categories including
communication skills, listening skills, problem resolution and politeness. Officially commended for intense customer focus and dependability in performance evaluations. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve
productivity.
Skills Used
Customer Service intermediate Currently used/1 year Call Center Service Operations intermediate Currently used/1year Data Entry/Records Expert Currently used/1year
Multiline Phone Use Expert Currently used/1years
MS Word, Excel and Access Intermediate Currently used/8 years Supervisor
fit life foods - Tampa, FL
August 2014 to January 2016
Responsibilities
Supervise my labelers make sure the job is being done properly. Count inventory print and make labelers for my
labelers to put on plates. Make sure everyone comes in on time and whatever they need provided it for them.
Accomplishments
I was labeler for six months, then got offered the supervisor position. Skills Used
leadership, computer, printer fax machine, and labeler machine. cashier
walmart - Tampa, FL
September 2014 to February 2015
Tampa, FL
September 2014 to February 2015
Responsibilities
• Greet customers as they arrive
• Take payment in exchange of goods sold
• Bag items sold
• Provide information about items and make buying suggestions
• Operate adding machine and till to ensure balance of payment and receipts
• Issue receipts and refunds
• Manage change and credit cards
Skills Used
• Committed to customer service
• Ability to process information effectively
• Strong team player
• Exceptional organization abilities
• High attention to detail
• Excellent communication skills
• Positive attitude
cashier
Cashier
McDonald's - Lutz, FL
February 2009 to April 2013
Responsibilities
Greet customers as they arrive at the store and provide them with information Respond to customers' records and resolve their issues Take payment in exchange of items sold Bag, box or wrap purchased items Enter transactions in the cash register and provide customers with the total Identify prices of goods using memory or scanner Issue
receipts and change to customers Count money at the end and beginning of each shift Process exchanges and
refunds Ensure that all checkout counters have enough cash Process credit card and check payments Sort and count
currency and coins Double as a sales representative Assist in stocking shelves and marking prices Assist in stocking
shelves and rotating merchandize Ensure management of daily cash accounts Resolve customer complaints in a proactive manner Open and close tills Train staff members to work as cashiers Maintain knowledge of store.
Accomplishments
Provided the highest level of prompt and friendly customer service Redesigned the checkout procedure by employing
effective procedures to decrease the chances of errors by a huge margin Integrated a system that worked with available data to check credit cards for expiry at the time of punching Made a significant increase in sales by up-
selling merchandise displayed at the cash counter following excellence in work procedures and mannerisms Attained
success in balancing the cash after an extremely busy holiday season following many discrepancies in cash-against- items-sold Promoted from stocker to the position of a cashier owing to demonstration of excellent cash handling
acumen brought on by substituting for the position• Delighted the customers with consistent and pleasant service
increase in returning customers Kept the work area clean, well stocked, and organized reduced waiting time for customers by providing quick services Followed appropriate procedures for cash handling rained. Skills Used
Highly skilled in providing a timely, efficient, and considerate customer experience Proven ability to operate cash
register and manage drawer Demonstrated ability to respond and resolve customer's requests and concerns
Able to assist customers with purchases and transactions Restocking merchandise Excellent written and verbal
communication skills Ability to develop strong customer relations Accurate with math and currency Education
MA in medical assistant in medical
Wharton - Tampa, FL
2008 to 2010
Everest university - Tampa, FL
Skills
• Call Center
• Customer Service
• Customer Care
• Microsoft Access
• Multi-line Phone Systems
• Computer skills
• Microsoft Excel
• Organizational Skills
• Microsoft Word
• Administrative Experience
• Crisis Intervention
• Typing
• Social Work
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