Customer Service Social Media
Resume:
PROFILE
Caring and friendly customer service
professional with 5+ years of
experience in consumer retail and B2B
settings. Excited about the prospect of
working with a reputed corporation to
improve the customer experience and
increase retention through quick
resolution of any customer concerns.
CONTACT
PHONE:
EMAIL:
ad5lyp@r.postjobfree.com
SKILLS
• Customer Retention
• Customer Satisfaction
• Empathetic and Courteous
• Detail- oriented.
• Microsoft Excel
• Social Media (Twitter,
Facebook, Instagram,
LinkedIn)
• Problem Solving
LANGUAGES
• English
• Hindi
• Punjabi
• Spanish
KAMALPREET KAUR
CUSTOMER SERVICE REPRESENTATIVE
EDUCATION
Business Administration Diploma
Chandigarh, India, 12/2016
WORK EXPERIENCE
SHREDDED RESTAURANT The House of Nourishment, Raipur, India
[Restaurant Manager] 06/2023–04/2024
• Developed strategies for improved operational efficiency and customer satisfaction.
• Managed Scheduling, budgeting, and inventory control.
• Maintained detailed records of sales transactions and daily shift reports.
• Managed digital Marketing team.
MYNTRA, Haryana, India
Customer Service Lead 03/2022 – 05/2023
• Persuaded 670 customers to adopt the premium Insider Plan, leading to an increase in sales by 50k by Q4 2022
• Negotiated and won an average of 72% of disputes under my supervision, avoiding a potential loss of 1.5 lac per year.
• Organized weekly customer satisfaction score by 2 points on a scale of 0 to 10.
• Formulated comprehensive training initiatives using ServiceNow, enhancing team productivity.
AMAZON, Chandigarh, India
Customer service representative 05/2020 – 02/2022
• Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate.
• Documented customer interactions to reduce on-boarding time by 15% when new customer service representatives interact with customers.
• Maintained up-to-date customer records while interacting with customers through email, phone, and social media.
Salgra Dental Group, Miami, Florida, USA
Receptionist 06/2017 – 12/2019
• Greeted patients when they arrive and created a welcoming environment.
• Schedule appointments for patients and maintain patient accounts and records.
• Prepare and send patient bills.
• Submit patient claims to insurance companies.
• Assist patients in filling out required intake and medical forms.
Contact this candidate