Customer service, high volume calls, data entry, management, HIPAA
Resume:
SUMMARY
Dedicated Customer Service Specialist with experience in the Medical Service industry
providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as both part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. EXPERIENCE
American Specialty Health - Customer Service Representative, Clinical Remote, GA • 03/2023 - 01/2024
Banfield Pet Hospital - Customer Service Coordinator Savannah, GA • 11/2021 - 03/2023
Testing Logistics - Qualified Mental Health Associate Savannah, GA • 11/2019 - 11/2021
CONTACT
*************@*****.***
Savannah, GA 31419
SKILLS
EDUCATION AND TRAININ
G
High school diploma
Seabreeze High school
Daytona Beach, FL • 06/2018
LANGUAGES
English:
Professional
Sign Language:
Limited
Alexis Dejoy
• High volume clinical customer service support via phone, email and front desk. Maintained sensitive data, documentation and records management for clinic facility and medical providers.
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• Client eligibility administration for both patients and insurance/clinical providers. Professional workplace etiquette and client rapport building implemented at all times
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Provided excellent customer service to resolve customer complaints in a timely manner.
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• Ensure all internal processes are followed as well as remain HIPPA compliant. Deliver fast, friendly and knowledgeable service for routine questions and service complaints
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• Maintained records for incoming clients via company databases. Assist with the maintenance of facility and created a clean, organized environment for all clients daily.
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Conduct pet intake interviews with clients to provide appropriate services; document all client interactions
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• Researched new products or services that may be beneficial to customers. Collect and process client documentation, insurance/medical history and payments.
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Crisis and Conflict
Management
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Data Consolidation and
Organization
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Documentation and
Recordkeeping
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Microsoft Office Suite and
Excel
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• Payment/Billing Processing
• Medication Administration
• Front Desk Representative
• Appointment Scheduling
• Information Security
LANGUAGES
HOBBIES AND INTERESTS
Maintain accurate documentation of patient vitals, procured patient samples, analyzed test results on a daily basis.
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Provide individual planning with clients per medical procedures and billing statements.
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Assist with accurate medical records consolidation and qualified provider data to ensure organized client database
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Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
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• English
• Some American Sign Language
• Photography
• Painting
• Traveling
Contact this candidate