Customer Service Round Rock
Resume:
Delia Perez Fraga
Georgetown, TX *****
**************@*****.***
I am a hardworking, self-motivated, and driven individual with 3+ years experience in working as a cashier. As a mother of four, I have dedicated some time to raising my children. Now that they are all in school, I am looking to contribute my experiences, skills and expertise. Authorized to work in the US for any employer
Work Experience
Owner/Manager
High Grade Construction LLC - Georgetown, TX
March 2020 to March 2023
• Providing estimates
• Answering customers Emails and calls
• Reading concrete job plans
• Paying workers
• Keep track of documents
Cashier/Customer Service
Beads intrinsic trading - Georgetown, TX
October 2020 to March 2021
Greet customers, cashier, clean up store, organize merchandise, pack merchandise, help customers and answer phone. Close register by the end of the day. Money Transfer Cashier
Dinero Express - Round Rock, TX
August 2020 to October 2020
Greet incoming customers and help enter their information in the system accurately in order to send money to different countries or states. Explain any fees that come with our transfer services. I also balance out the registers at the end of the day to make sure there are no overages or shortages. Sales Representative
Austin Cellphones - Round Rock, TX
September 2019 to February 2020
I was responsible for adding and advertising new/used products online. Earned commission by selling products in the store. I assisted customers who had questions about the products and prices. Opened and closed the store.
Stay at home mom/homemaker
Perez Family - Austin, TX
April 2018 to August 2019
Server
Morelias Mexican Grill - Round Rock, TX
January 2018 to March 2018
Provided exceptional customer service to frequent customers and new customers. I kept my orders organized so that meals could be served on time. Dealt with escalations effectively with little to no involvement from the managers.
Cashier
Qmart - Round Rock, TX
April 2015 to October 2015
Welcomed guests and quickly process their transactions. Worked with lotto tickets. Responsible for updating inventory in the system and restocking items. Balanced my register at the end of my shift. Server/Cashier
IHOP - Georgetown, TX
April 2010 to July 2010
Provided excellent customer service to guests and adhered to IHOPs service and health guidelines. Answered questions about the menu items and current specials. Cashier
Chipotle - Round Rock, TX
January 2010 to April 2010
Worked in a fast work pace environment taking in-store and online orders. Processed transactions in an efficient and friendly manner.
Cashier
Shoe Carnival Inc. - Round Rock, TX
November 2009 to January 2010
Helped customers with purchasing new products, processed exchanges/ returns. Promoted their Total Rewards program by explaining the benefits to new customers. Maintained the front registers' inventory in stock.
Education
180 hours of study accredited real estate courses in Real Estate Champions school of real estate - Austin, TX
May 2022 to June 2022
High School Diploma
Stony Point High School
2009
Skills
• Cash Handling
• Cashiering
• Greeter Experience
• Administrative Support
• Administrative Skills
• Conflict Resolution
• Customer Service
• Sales Experience
• Online Marketing
• Inventory Management
• Cashier (3 years)
• Retail
• Store Management Experience
• Sales Support
• Data Entry
• Salesforce
• Pricing
• Management
• Recruiting
Languages
• English - Fluent
• Spanish - Fluent
Assessments
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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