Quality Engineer Customer Service

ABHISHEK KUMAR

Position title:-Sr. Engineer

Department:-Quality

Bihar (Bhagalpur), India

Mob: +91 -892*******

Ema: ******************@*****.***

Gender: Male

Marital Status: Single

Date of Birth: 04Jan 1989

Nationality: Indian

To obtain a challenging and responsible position in your esteemed organization to use my skills and achieve organization goals

CAREER SUMMARY

Result driven professional with an extensive experience of more than 05 years in the area of Quality Engineering

Expertise in Quality Management, Internal process, Product Auditing, Customer Service Management and Team Management

Strong knowledge in working with Kaizen, 5-S, Poke-Yoke

Proficient in FMEA, PPAP, ROOT-CAUSE ANALYSIS, SPC, MSA, 7 QC TOOL, 8D and RED BIN ANALYSIS.

Dexterous in IATF-16949:2016 and ISO-9001:2015

Efficient in monitoring engineering process, product adherence to company, regulatory standards and practices

Adept in maintaining and updating the Quality system documents as per the IATF:16949:2016 requirements

Efficient in handling instruments like Height Gauge, Pressure Gauge, Micrometer and Vernier Caliper, Bore gauge

Possess excellent communications skills and team oriented with proven leadership capabilities and problem solving analysis to improve processes, systems and methodologies

SKILL SET

Minimize Rejection

Products Audit

Layout of Inspection of Material

Process Improvement

Internal Process

Supplier Continues Improvement

Corrective Action and Preventive Action

Organizational Training

Team Building

Team Management

TECHNICAL SKILLS

MS Office (Word, Excel, Power Point)

AVAILABILITY

Willing to relocate at the earliest

Do not hold bond with the current employer

LANGUAGE PROFICIENCY

Excellent in Hindi

Fluent in English

EDUCATION

Bachelor of Technology from M.D. University, Haryana, India - 2014

Department :

End customer and warranty

WORK EXPERIENCE

Showa India PVT. LTD. FARIDABAD manufacturing two wheeler shock absorbers

Quality Senor Engineer 17 JAN 2017 to present

Haryana industries udhyog bihar gurugram

Quality Junior Engineer 04 March 2015 to 15 Jan 2017

Key Deliverables:

Maintaining and updating the Quality system documents as per the ATF: 16949:2016 and ISO: 9001:2015 requirements

Monitoring engineering process, product adherence to company, regulatory standards & practices

Involving in quality improvement initiatives & projects

Executing quality reviews and internal audits evaluating data & writing reports to validate or indicate deviations from existing standards

Analyzing spastically data & product specification to determine standards and establish quality & reliability objectives of finished product

Recommending modification to existing quality or production standards to achieve optimum quality

Involving in implementation, support & management of practices for assuring that products & process adhere to specification & standards & internal quality audits

Ensuring that products being built & processes being used adhere to the all standards and requirements

Spearheading:

All the gauges & inspection equipment which comes under Process Inspection area

Daily required Inspection Target/value as per the decided dispatch planning

Maintenance of 5s in the specific area as well as in the decided zone provided by the organization

Always looking for improvements & to provide training for the workers & new employees of process Inspection to improve motivation & working knowledge

Auditing process as well to conduct internal audits as per the IATF: 16949:2016 & ISO: 9001:2015 requirements

Actively handling all QA functions, which includes Process inspection

Proactively helping the juniors about the inspection of regular components & new components

Regularly working on 7QC tools to reduce rejection and inspecting the non conformance's (Rejection & Rework and ultimately improving the process

SPC for critical product & daily audit of finish good's

Responsible for MSA as per plan.

Responsible for NPD quality activities.

Attending the queries of the customers with proper counter measures and successfully resolving them

Strategically implementing new ideas on the shop floor

Improving quality and making changes on the quality parameters as per the valuable feedback from customers

Delivering quality controls and enhancements to proactively address problems and improving product quality, manufacturing flow, customer satisfaction and bottom-line results

References will be furnished upon request

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