Customer Service Microsoft Office

KAYLEE SMITH

*** * *** *, ******** GROVE, UT · 801-***-****

**********@*****.*** LinkedIn: Kaylee Smith

Objective: To obtain an Accounting position working in tax where I can apply my education, technical skills, and work experience to gain valuable experience in the field of accounting focusing on taxation. EDUCATION

BACHELOR OF SCIENCE IN ACCOUNTING, UTAH VALLEY UNIVERSITY, OREM, UT Graduated: December 2023

• Relevant coursework: Financial Accounting, Managerial Accounting, Taxation, Auditing, Business Law, and Finance

• Proficient in SQL, Tableau, Excel, and Microsoft Office EXPERIENCE Served over a million customers in the past ten years COSTCO

Front-end Supervisor: June 2020 – February 2023

• Conducted employee training on cashiering and alcohol: Maintained current knowledge of alcohol rules and regulations and ensured the warehouse remained compliant through regular alcohol training

• High end merchandise reorganization: Took proactive initiative to reorganize the high-value product storage area, optimizing accessibility and expediting product retrieval processes

• Led weekly team meetings to discuss goals, objectives, and progress

• Tracked counseling notices and performance reviews

• Developed and facilitated Executive membership and Citi Visa campaigning to meet business goals

• Performed daily audits for refunded merchandise

• Advised employees on how to complete assignments and addressed any issues or concerns

• Assigned employees to specific duties to best meet the needs of the store Cashier: June 2018 – June 2020, February 2023 – Present

• Helped customers find specific products, answered questions, and offered product advice

• Worked closely with frond-end staff to assist customers

• Answered product questions with up-to-date knowledge of sales and store promotions

• Delivered high level of customer service to patrons using active listening and engagement skills

• Assisted with biannual inventory count

SUBWAY

Manager, August 2017 – August 2018

• Hired and trained new employees to ensure they were properly onboarded and trained

• Wrote a weekly schedule to ensure adequate staffing and coverage

• Managed inventory and ordered supplies to ensure smooth operation

• Gave input on how to improve training and employee productivity

• Oversaw daily operations to ensure a positive customer experience Sandwich Artist, June 2014 – August 2017

• Greeted customers daily and kept areas cleaned and sanitized

• Assisted with restocking of supplies needed

• Listened to customer request to prepare personalized sandwiches in a timely manner SKILLS

• Proficient in SQL, Tableau, Excel, and Microsoft Office

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Strong time-management and organizational skills

• Detail-oriented and able to multitask

References available upon request

Contact this candidate