Customer Service Human Resources

I possess a demonstrated ability to exhibit good judgment, proactive decision-making, and a strong work ethic, coupled with a positive attitude. Additionally, I am known for being punctual, diligent, and proficient in both oral and written communication, thus fostering effective information exchange. My proactive nature enables me to anticipate needs and effectively prioritize tasks. As a self-starter with leadership qualities, I am capable of working independently and initiating projects with minimal supervision. Furthermore, I exhibit strong organizational skills, attention to detail, and am adept at thriving in both team-oriented and individual work environments. Process improvement

Data-driven strategic planning

Relationship Building

Talent Sourcing

Negotiation Skills

Excellent communication skills

Strong interpersonal skills

Time Management

Technology Proficiency

Responsible for end-to-end recruiting process for highly qualified experts Consultant to Stakeholder Management on hiring trends, sourcing strategies, and proactively plan for future hiring

Recognized by leadership, Hiring Managers, Business Partners and applicants for my high level of Premium Customer Service

Align with the business needs to ensure matching the right talent to open positions Supported internship positions and participated in career fairs and college fairs Trained new Talent Attraction Manager team members on Infineon ATS and recruiting processes Advised management on recruitment strategies, sources, special programs, and hiring and compensation decisions

Recruited for positions in Operations, Sales and Marketing, Corporate Functions and Engineering Provided salary recommendations to hiring managers and effectively negotiated offers Screened and interviewed prospective candidates, ensuring a high standard of interaction Effectively managed a high volume of candidates and open requisitions Informatica Corporation

Conducted full cycle recruiting for various departments including Technical, G&A, Sales, Marketing, and Product

Managed direct sourcing and posting of job advertisements Conducted reference checks and collaborated closely with Finance to determine compensation and budget needs

Developed and implemented streamlined processes for integrating procedures and practices Built and maintained successful relationships with hiring managers at all levels Partnered with hiring managers to analyze current and future staffing needs within departments Managed college recruiting, intern requisitions, interviews, and campus events Ensured compliance with EEO/Diversity policies and accurately reported and tracked candidate data Infineon Technologies

Senior Recruiter

Dec 2020 - April 2024

Aug 2007 - Aug 2020

PROFESSIONAL SUMMARY

Newark, CA 408-***-**** ********@*****.***

Human Resources Professional with 20 years of experience Mercedez Hernandez

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Recruiter – April 2017 - Aug 2020

Interface with all levels of recruiters and managers on developing telephone and in person interview schedules

Ensure that all candidate activity is tracked in Applicant Tracking System (Virtual edge) Maintain internal and external job boards

Preparation of offer letters and new employment packets (onboarding) Provide Reference Checks for recruiting team

Interface with executive team (CEO, CFO, CTO), their assistants and high-level internal and external candidates in highly confidential matters

Follow-up with candidates and gather pertinent information to complete background checks Act as the first point of contact with potential candidates for phone screen set up, coordination of interview loops (3-10 participants), and organizing all travel and related expenses (domestic and international) Compile and update reports for job openings, hires, etc. for hiring managers Staffing Coordinator/College Recruiting Coordinator (Contractor) – Aug 2007 – Dec 2009 Sr. Human Resources Analyst – Dec 2009 – Aug 2014

Informatica Corporation (Continued)

Principal Talent Acquisition Coordinator / Recruiter – Aug 2014 – April 2017 Aug 2007 - Aug 2020

Provide operational support for the HR function including support of recruitment, candidate management, onboarding and new hire experience.

Running of the new hire on-boarding process – a weekly orientation program built to speed up time to productivity and performance for all US new hires, locally and remote, coordinating participation and consistent messaging from IT, Finance, Payroll and other key functions. Workday data entry for all new hires, changes, transfers, promotions Document management; collection and digital filing of all required paperwork Responding to requests for verification of employment (via the e-Verify program and digital filing of required documentation

Manage employee referral program including coordination of bonus payments Coordinate quarterly employee recognition award program and employee service award program Process organization and employee changes via Workday including transfers, relocations, promotions, job or salary changes and terminations

Create and manage Workday reports to ensure data integrity Manage and maintain HR SharePoint site to ensure employees have access to relevant and useful information

Preparation of offer letters and new employment packets Create Expense reports and Purchase Orders

Travel planning (domestic and international)

Assist with coordination of job fairs

Manage and coordinate all college recruiting events such as job fairs and OCRs Mentor and provide guidance and direction to recruiting coordinators EDUCATION

Santa Barbara Business College - Business Program

TECHNOLOGIES

Workday

SharePoint

Microsoft Office

E-Verify

Docusign

Virtual Edge

Outlook

Webex

PeopleSoft

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