Customer Service, Human Resources, Sales Manager.

JOSE POSADA

**** ***** **, ********, ** *****

Phone: 839-***-****

Alt Phone: 803-***-****

Email: *************@*****.***

Objective

To ensure my current employer utilizes my full potential and experience to the fullest capacity also with my sales manager professionalism and with my over 20 years of experience in overseeing wide variety of essential functions in such a bustling business, making sure I do my due diligence in analytical and optimizing productivity, efficiency, and service quality across various offices within diverse environments. Ensuring highly organizational ism with strengths in prioritizing tasks and managing deadlines and exceeding expectations in customer service and business management. Employment History

01/2023 - 10/2023 General Manager (GM)

This Is It Video, Columbia, SC

Making sure the entire store is up and running to its fullest potential, which included Sales, Inventory, Hiring, Accounting, Scheduling, Training, Human Resources, Payroll, Bonuses, Ordering, Floor Management, Merchandising. 05/2020 - 09/2022 Owner/Operator

Ice Lava Novelties, LLC, Columbia, SC

• Office, HR, & Payroll, to include making sure all the daily operations of store were completed.

including but not limited to hiring, training, and inventory

• Sales, Reports, & Taxes - Making sure numbers for store were increasing in volume for sales, also making sure specials and inventory were in a constant flux based on customer needs and wants.

• Customer Service, making sure all customers felt welcomed and not uncomfortable in my store.

That each customer in my store was important and my associates gave them that personal customer service touch that we all deserve.

• Educating and teaching all of my customers of the knowledge and holistic alternatives to smoking & vaping without using tobacco. 06/2015 - 08/2020 Sales / Warranty Manager

International Construction Services, Inc, Columbia, SC

• Improved productivity initiatives managing accounts.

• coordinating itinerary and scheduling client/leadership appointments.

• Recruited, trained and developed dynamic administrative team.

• Supported all corporate growth and productivity objectives.

• Automated office operations

• Managing client correspondence

• Record tracking and data communications in database and case management software.

• Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.

• Performed billing, collection and reporting functions for office.

• Mentored new employees and delivered constructive feedback to increase understanding of job duties.

• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

• Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.

• Trained employees on best practices and protocol while managing teams to maintain optimal productivity.

• Coordinated office activities and operations to secure efficiency and compliance with company policies.

• Managed daily operations within office by supporting continuous delivery of excellent services and care.

Education History

Business Management Human Resources

Bachelor's Degree

Ashford College, Ashford, CA (Online School)

GED

High School Equivalency Diploma

Vance High School, Charlotte, NC

Honors & Activities

Celloist State Champion 2001 & 2002 North & South Carolina Junior Division. Additional Information

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