Front Desk Salt Lake

Praveena Vellanki

****W Jaycie Ct, Kearns,

Salt lake city, Utah-84118

Phone: +801******* Email: ********.********@*****.***

Summary:

Highly motivated, extensively experienced and hand on experience in Education sector and Office management. Well-equipped with positive attitude and problem-solving skills. Proactive in resolving issues during crisis in a peaceful and efficient manner. Self-starter and quick learner with a team player attitude.

Experience:

Seasons Chiropractic (Jan 2024 – till date) Front Desk/ Receptionist:

•Works front desk, answers phones, checks patients in/out etc

•Obtains Pre-authorizations and EOB's with current patients

•Mapp out treatment plan for patients and assist with financial coordination

•Schedule patients and confirm appointments

•Manage the schedule and run daily, weekly, and monthly reports

•Assist with Staff meetings, agendas, and task lists

•Help implement insurance training protocols and cross trains staff on insurance claims

•May be asked or have the potential to cross train for dental assisting functions if needed or desired

•Record treatment information in patient records

•Help with the daily task list to help maintain office standards

Collabra (Wells Fargo)- Contractor

Escalation Specialist ( June 2023- Nov 2023)

•Support internal and external customers with inquiries and complaints regarding financial products and services.

•Seek ways to determine the appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.

•Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in the case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.

•Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals.

•Interact with internal and external customers to respond to the raised concerns, as well as determine the appropriate course of action.

•Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly.

American Preparatory School:

Substitute Teacher (September 2022- June 2023)

•Attend Direct Instruction training in the summer.

•Accept opportunity to sub at least 4 days each month school is in session or as needed

•Come in early to prepare to teach reading, math, and spelling groups (when called in advance to sub).

•Read scripts, prepare copies, ask questions.

•Follow teacher instructions left for you.

•Keep American Prep classroom management standards high.

•Keep data and records in Data Binder.

•Supervise students during lunch time.

•Supervise students when out at recess.

•Report any problems to homeroom teacher or other applicable staff members.

•Attend all meetings (when applicable).

•Work closely with staff members to ensure students are safe and engaged in learning.

Credit Advisor:

CreditRepair.com (January 2020- July 2022)

•Answering average of 50 inbound calls per day and reviewing accounts

•Educating the member on the services and products available that best suits them.

•Ensuring security and privacy of customer’s information.

•Account support functions – informing members of account details.

•Provided prompt customer support with professional and patient attitude.

•Anticipate customer needs and provided them with high quality service while upholding standards and values to ensure the customer satisfaction via email and live chat along with occasional outbound calls to help with the account.

•Notation of all the calls, chats and emails in the notes to record the activity of the account.

•Received a 5-star customer satisfaction rating through voice, chat and email communications.

Customer Service Representative:

Harland Clarke(US) (February 2019-November 2019)

•Speaking with customers to identify their needs, fulfilling their requests.

•Had experience taking inbound and outbound calls depending on situation and assignment.

•Entering and processing orders, requesting reprints/ credits, processing cancel/ change requests.

•Ensuring security and privacy of customer’s information.

•Providing education regarding the products and services.

•Maintains complete and accurate records of all call activity as required.

Senior transcriptionist: (2016-2017)

Datamatics solutions (India)

•Transcribing audio files and Video files.

•Proof reading transcribed files.

•Captioning video files.

HR Manager: (2012-2016) Vision India Infrastructure(India)

•Perform Administrative functions.

•Perform interviews and shortlist employees in different sectors of company as needed.

•Process employment letters, disclosure letters, and employee certificate verification.

•Maintain confidential information such as pay rates, bonus targets, and pay grades.

•Process applications, payments, corrections, endorsements, and cancellations.

Assistant Professor: (2009- 2012)

TSR & TBK Degree and PG College(India)

•To teach and supervise undergraduate and graduate students allocated by the Head of the Department and produce a daily feedback to the Head of the Department.

•To contribute to the development, planning and implementing a high quality curriculum.

•To participate in the development, administration and marking of exams and other assessments.

•To provide pastoral care and support to students.

•To participate in the administration of the department’s programs of study and other activities as requested.

•To contribute to departmental, faculty, or UCL-wide working groups or committees as requested.

•To maintain own continuing professional development.

EDUCATION:

Master of Science: Microbiology. (2009)

TSR & TBK PG and Degree College, Affiliated to Andhra University. Andhra Pradesh, India.

Bachelor of Science: (2007)

TSR & TBK PG and Degree College, Affiliated to Andhra University. Andhra Pradesh, India.

Majors in Microbiology.

Minors in Medical lab technology, Biochemistry.

High School Diploma (2004)

Vikas Junior college, Andhra Pradesh, India.

Siddhartha High School, Andhra Pradesh, India.

Languages:

English, Hindi.

Able to write, speak and read fluently.

Skills:

•Excellent communication skills.

•Can generate leads from prospective callers.

•Very good at engaging with clients and getting all the information needed to fulfill their requests.

•Excellent hospitality skills and proficient knowledge of all Microsoft programs (Ms Office)

•Excellent at educating clients with appropriate and accurate products as per their requests. Excellent at handling irate clients, calming them and turning the call into a better experience providing best resolution as possible which is beneficial to both client and company.

•Looking forward to provide my services to your esteemed organization and be a part of the development of the company.

Praveena Vellanki

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