Customer Service Employee Relations

Venlisia Chambers-Ward

Phone: 770-***-****

Email: **********@*****.***

Objective

Accomplished versatile, lucrative professional seeking to leverage extensive knowledge of employee relations, business and positive communication in a customer-focused position that works directly with clients and ensures a positive experience. To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Key Qualifications

●Genuine enthusiasm and a sense of caring for the needs adults with exceptionally high customer Service satisfaction.

●Seizes every opportunity when faced with a customer in person or virtually.

●Able to adept at addressing many issues and help others if needed

●Outstanding computer skills,Salesforce, Outlook,Exel,Word Document and etc.

●Ability to recognize problems, resolve or escalate as needed

●A self-motivated and disciplined individual with a strong work ethic and proven track record.

●Dependable, personable, and dedicated to great communication skills .

●Motivated to assist customers and/or fellow associates with problem solving and reaching team/personal goals.

Work Experience

Sales Specialist Dec. 2017- Oct. 2019

Ralph Lauren Polo

●Possess excellent sales, marketing, and negotiation skills

●Processed sales and payments

●Customer service oriented with good communication and time management skills

●Maintained accurate records of all transactions

●Ability to provide service in a quick and efficient manner

Sales/Customer Service November 2019-2020

Publix

●Handled all forms of payment and provided correct change if necessary

●Bagged groceries, helped carry groceries to car and provided a friendly service

●Applied communicative techniques to effectively and diplomatically interact with internal and external customers

Child Care Counselor

October 2020- 2021

The Methodist Home

●Provided special care for females the ages of 12-18

●Effectively communicate written information to the right people in such a way as to establish an accurate record of each child’s placement (Daily logs, etc.) and maintain accurate records.

Behavioral Technitian

July 2021-November 2021

Hopebridge

●Reviewed behavior plans and other relevant materials developed by behavior analysts for patients to facilitate consistent implementation and monitor outcomes appropriately

●Completed daily progress notes related to the implementation of the intervention plan

●Worked with children by helping them learn how to communicate, play, and learn

BlueSprig Autism Center

January 2022-December 2022

Behavioral Technitian

●Taught clients with autism communication, social, and self-help skills in an individual or small group setting.

●Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs.

●Collected data to monitor the progress of the children we support.

●Adhered to all policies and procedures, including, but not limited to, confidentiality and mandated reporting standards as set by the FAC clinical team

Henry County ESS

August-Present

Substitute Teacher

●Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students

●Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment

●Track attendance, administer quizzes and tests, explain assignments, collect homework and provide general supervision during class periods

●Adapt teaching methods to fit the needs of each individual student

●Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria

●Provide in-class and at-home assignments based on the available lesson plans

Data Recognition Corporation

January -Present

DRC Test Scorer

● score standardized test questions that need human intellect and reasoning to assess

●produced accurate scoring while working in front of home computer

Education

Eagles Landing High School 2016

Fort Valley State University 2021

References

(Furnished upon request)

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