Office Manager Medical Assistant
Resume:
Heather Anderson
New Athens, IL *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Office Manager
Center for Gastrointestinal Health - Fairview Heights, IL December 2020 to Present
Oversee new employee onboarding, competencies for current and new job titles/duties, safely meeting including safely drills (fire, earthquake, intruder, tornado). Assist with employee scheduling. Assist the billing department with new provider credentialing, encounter resolution, and denied claims. CGH: Oversee office staff, schedules, and job duties. Check in patients for office visits, room patients and take vitals, update medical histories, and contact patients to schedule appointments. MESC: Check in surgical patients, obtain precollects, run rapid Covid test, prep charts for the next days surgical cases, assist with GI procedures - taking biopsies, charting, assisting with patient intake and discharge. Cleaning and sterilization of GI endoscopes. OSC: Set up sterile surgical tray for cataract surgeries, clean and sterilize trays, pre- and post- op in PACU, check patients in, and run COVID tests. Apollo: Scrub in and assist with sterile surgical procedures, wash and sterilize surgical trays, check in and review medical history, prep charts for surgical procedure. Pain Management: Check in patients, collect copays, room patients and take vitals, prepare patients for spinal injections, draw up medications for injections, run the C-arm, discharge and schedule follow up appointments and surgical procedures, ordering supplies and obtaining prior authorizations.
• Responsible for back office duties
• Verified and scheduled patient appointments
• Recorded patient vital signs
• Escorted patients to exam rooms
• Assisted providers with medical procedures
• Assisted doctor with in-office procedures
• Performed clinical skills under physician supervision
• Used EHR system
• Obtained patient vitals
• Scheduled patient appointments
Assistant Office Manager/Medical Assistant
Dr. Pai - Belleville, IL
January 2019 to December 2020
MA: Referrals, prior authorizations, calls to schedule new patient appointment along with referrals out to other specialists, triage patient phone calls, rooming patients and updating medical history, schedule appointments, electronic medical records with incoming and out going requests, assisting with office procedure,
Assistant office manager: Assisting with manger duties, sorting mail, sending and receiving payments, daily contact with billing department, over seeing the providers/procedure schedules, insurance verification and insurance referrals. Other various duties.
• Processed payments
• Managed team responsibilities
• Hired and mentored employees
• Processed mail
• Responsible for outgoing communications
• Processed billing, deposits and orders on a daily basis Medical Assistant
Associated Physicians Group - Swansea, IL
August 2017 to June 2018
Assist with various pain injections. Run C arm, room patients, take vitals, scribe for the extender, prior auths for medication and imaging. Triage patient calls. Refill medications. Urine drug screens. Health dynamic physicals. EKG and spirometry tests. Phlebotomy and IM injections. Lead Medical Assistant
Master Medical Care - Swansea, IL
January 2017 to August 2017
Oversee back office responsibility, rooming patients and get history and vitals, medical transcription for the provider, medication refills, medication prior authorizations, helping with varies in office procedures, including injections.
Medical Assistant
Southern Illinois Healthcare Foundation (SIHF), - Belleville, IL May 2015 to December 2016
Responsibilities
Rooming patients, Performing vital signs, Phlebotomy, Administering injections, Knowledge of AthenaNet
(electronic medical records), Manual Requisitions for labs, Assist with various procedures, Referrals for prior authorization and for specialist appointments. Medical Assistnat
Greenville Regional Hospital - Convenient Care - Greenville, IL February 2014 to September 2015
Responsibilities
Front Office: Using Prime Suite (EMR), Checking in patients, Verifying insurance, Collecting copayments, Updating patient personal information.
Back Office: Rooming patients, Performing vital signs, Phlebotomy, Administering injections, Assisting with various procedures
Medical Assistant
Illini Family Medicine - Belleville, IL
December 2011 to January 2014
Responsibilities
Rooming patients, Performing vital signs, Phlebotomy, Administering injections, Knowledge of EMD
(electronic medical records), Manual Requisitions for labs, Assist with various procedures. Education
Associate in Medical Assistant
Sanford Brown College - Collinsville, IL
2009 to 2011
Skills
• Phlobotomy. Vital signs. Medical Term. Ear washes. EKGs. Wound dressings. Medical records. Referrals and prior authorizations. Medical transcription. (10+ years)
• Phlebotomy
• Injections
• EMR
• Vital Signs
• Patient Care
• Scheduling
• Medical Records
• EKG
• EHR
• Microsoft Word
• Venipuncture
• EMR Systems
• Triage
• Office Management
• Medical Office Experience
• Laboratory Experience
• Anatomy Knowledge
• Office Administration
• Clerical Experience
• HIPAA
• Medical Terminology
• Medical Scheduling
• CPT coding
• ICD-10
• Medical Coding
• Phone Etiquette
• Management
• Customer service
• IVR
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Employee Orientation
• Epic
• Phone triage
• Pain management
• Medical imaging
• Communication skills
• Insurance verification
• Computer skills
• Data entry
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