Customer Service A Part
Resume:
Michael A Gardner
Hardworking and energetic.
Fort Worth, TX 76108
*******.**********@*****.***
To obtain a position where I can fully utilize my experience, marketing, and knowledge. Utilize my diverse experience to positively impact company profitability. Looking for growth, expansion, and success. My hard work, leadership, and dedication will help me accomplish my goals. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Account specialist
TBHC Delivers - Dallas-Fort Worth, TX
January 2023 to Present
Helps convenience store owners grow their businesses by distributingHunt Brothers Pizza, a high-quality, turn-key branded foodservice program. We provide marketing advice, help with staff training and even help keep your facility clean. We consider every Pizza Professional to be as much a part of your team as they are a part of ours. Our commitment to you is to fulfill our 15-Point Promise with each store visit. Our main focus is to make sure that each store is equipped with the best possible, marketing and product knowledge to be successfu.
Asurion Tech Experts
Asurion - Irving, TX
March 2020 to January 2023
Resolve customer issues by troubleshooting and repairing phones. Strive to gain and grow knowledge of products and culture. Deliver world class customer service. Responsible for inventory management. A passion for solving problems and delivering solutions. A love for people and the devices that enrich their lives. Years of customer service/retail experience preferred. Reliable and flexible when it comes to dealing with difficult situations. Ability to meet or exceed evolving key performance objectives. Store Manager
Cricket Wireless - Dallas, TX
January 2014 to February 2020
Lead team members to ensure store meets quota on a monthly basis. Recruit, interview, hire, and train qualified wireless specialists based on the day-to-day needs of the business. Satisfy coverage requirements by preparing, delivering, and implementing staffing schedules in a timely manner that meet business traffic needs and to budget. Provide coordination, measuring and monitoring of all sales and non-sales tasks, direction, and motivation to store employee team to build a positive sales and service environment.
Team Leader/Supervisor
Aarons - Dallas, TX
March 2012 to February 2014
City: Arlington
State: Texas
Country: United States
Delivering and setting up products in customers homes Using our collections program to ensure timely customer payments Servicing, picking up and refurbishing customer's product. Assisting with sales, merchandising and store maintenance activities. Complete customer service calls in a timely manner as assigned. Work as a cooperative member of the partnership store team and RAC Acceptance team in all operational aspects. Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process. Any other duties assigned by the Sales Manager. Review expired accounts and communicate with customers to promote timely payments. Maintain accurate records of past due account activity. Perform premier customer service in respect to all customers both internal and external to the partnership store. Complete customer service calls in a timely manner as assigned. District Manager
Clear Wireless - Dallas, TX
September 2010 to February 2012
I was employed as a Sales Manager of ClearWire. After a year's hard work, and dedication, I was offered the District Management position. I was in charge of sales and employee performance reviews. Daily, I had to report my districts numbers to higher authority and set forth a game plan for the next day and week. My district was ranked in the 35th place amongst all other districts in the states. Together, my boss and I set forth a plan to help us advance in placement. That plan was to cut overhead by as much as possible along with some other minor issues. The plan went into affect and within seven months or so my district was ranked number four in the states. The reason for leaving the company was because my area Vice President stole money from many of my as well as my employee checks. Store Manager
TMOBILE - Dallas, TX
February 2007 to August 2010
City: Dallas
State: Texas
Country: United States
Hired as a sales rep; my job included, maintaining a weekly/monthly sales quotas, professional customer service, maintaining awareness of any changes in prices and equipment, and store cleanliness. I've won many awards while titled as a sales rep. One of my most memorable awards was salesman of the year. I obtained that award by overseeing my sales goal for 8 consecutive months. During the ninth month of employment for the company I began training for the "Store Management" position. After accomplishing my long-term goal as becoming a store manager; I was in charge of my store's weekly/ monthly performances, maintaining budget, win/loss situational awareness, inventory, and etc. Education
Associates in Business
Paul Quinn College
September 2007
Skyline High School
2006
Skills
• Team Building (10+ years)
• Sales (10+ years)
• Merchandising (10+ years)
• Scheduling (5 years)
• Retail Management (10+ years)
• Customer Service
• Management (10+ years)
• Retail
• Microsoft Excel
• Marketing
• Cash Handling
• Inventory
• Operations
• training
• Planograms
• Word Processing
• Recruiting
• Time management
• Leadership
• Assistant manager experience
• Profit & Loss
• Sales Management
• Pricing
• Store Management Experience
• Freight Experience
• Microsoft Word
• Negotiation
• Microsoft Powerpoint
• Supervising experience
• Microsoft Office
• Store management
• Loss prevention
• Inventory control
• Event planning
• Shipping & receiving
• Interviewing
• Budgeting
• Forklift
• Logistics
• Conflict Management
• Assembly
• CDL B
• Delivery driver experience
• Box truck
• Driving
• Freight
• Sales management
• Sales
• Microsoft Word
• Pricing
• Microsoft Excel
• Microsoft Outlook
• Leadership
• Communication skills
• Direct sales
• Inside sales
Certifications and Licenses
Certified Forklift Operator
CDL B
January 2024 to Present
Non-CDL Class C
Additional Information
Skills:
-Self Motivated
-Excellent Organizational Skills
-Very in depth customer relation skills
-Computer proficiency
-Word Processing and Typing (45wpm)
-District/Store Management
Contact this candidate