Customer Service Data Entry

Yenifer Y. Carlo

San Juan PR • 787-***-**** • *******.*.*@*****.***

Professional Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Skills

Strong organizational skills

Active listening skills

Sharp problem solver

Energetic work attitude

Order processing

Microsoft Office proficiency

Meticulous attention to detail

Project Management

Business Planning

Team Leadership

Lead Generation

Sales and Marketing

Customer Relationship Management

Staff Management

Work History

Sales and Oficce Manager

Ramirez Rolling Door

Enthusiastic customer service/tele sales representative with in-depth knowledge of sales, account management and training

Data entries support Generate, receive, and maintain confidential and sensitives files, information and reports and ensure security of these files and information

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks

Sales

Consistently generated additional revenue through skilled sales techniques

Multi-tasking

Computed Data Reports

Provided required weekly, monthly, and quarterly reports listing sales figures and client track records

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges

Organized weekly sales reports for the sales department to track product success

Cross-trained and provided back-up for other customer service representatives when needed

Worked as a team member performing cashier duties, product assistance and cleaning

Managed quality communication, customer support and product representation for each client.

Maximized performance by monitoring daily activities and mentoring team members.

Cross-trained existing employees to maximize team agility and performance.

Developed and maintained relationships with customers and suppliers through account development.

Foreman

Silver Bay Sea foods

AK Processing, Served as the company's only bilingual Spanish/English customer service representative

Trained 300 new employees quarterly

Prevented store losses using awareness, attention to detail and integrity

Helped achieve company goals by supporting production workers

Maintained proper stock levels on a line

Inspected products for quality and adherence to customer specifications

Monitored the production processes and adjusted schedules

Silver bay Seafoods Naknek Safety Assistance

Follows all OSHA/AKOSH/EPA standards and company policies while on company property as well as while operating a company vehicle off property

Ensures site information is complete and current and on-site safety program activities are documented

Files near misses and first reports of injury, completes accident investigations, and relays information to facility and corporate management

Identify and evaluate hazardous conditions and practices in the workplace and report to the Plant Manager

Plan, develop, implement, and document safety training for new employee orientation and annual required programs

Coordinates the development of safety policies to comply with OSHA standards and to ensure employee safety

Schedule safety meeting times, document minutes

Verified completed projects met approved time, quality, and cost estimates.

Reworked positions and workflow based on individual abilities and production targets.

Established clear priorities and production quality standards.

Safety Coordinator, 06/2020 to Current

Silver Bay Seafoods – NakNek, AK

Developed new training programs to address performance and knowledge issues.

Recognized, documented, and advised on removal of hazards.

Inspected worksites, practices, and gear for compliance with established safety standards.

Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.

Inspected facilities for adherence to fire, hazard, and safety guidelines.

Silver Bay Seafoods

AK Fleet

Working with fleet managers to thoroughly collect critical data to maintain and update multiple spreadsheets daily to the fleet operations

Generate, receive, and maintain confidential and sensitives files, information and reports and ensure security of these files and information

All other duties assigned.

Education

in Acute Care Nursing

Colegio Universitario De San Juan Nursing

GPA: 3.50

Certifications

First Aid/CPR Certified

EHS - Environmental Health and Safety Professional

Languages

Spanish: Native language

Italian: C2

Proficient

Italian: B1

Intermediate

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