Customer Service Desk
Resume:
Megan Williams
Redmond, OR *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Desk Representative
Fred Meyer - Redmond, OR
October 2017 to Present
• Provides Exemplary Customer Service to all customers
• Efficiently and tactfully handles all issues, complaints & disputes
• Performs all monetary adjustments for customers over/under charged
• Performs all money services company offers. These include but are not limited to: Online Money Transfers, Online Bill Pay, Making (as well as cashing) money orders, selling & cashing lottery tickets, completing purchase order for qualifying companies, completes credit card applications, etc.
• As the Full-time "Closer" of the desk I am responsible for accessing and printing all daily reports & filing them accordingly. I gather and drop both of the desk tills in the safe.
• I effectively use my problem-solving skills to address varying situations throughout my entire shift, on a daily basis.
• I work well on/with a team and have excellent rapports with all my coworkers but work very well on my own unsupervised. I am very self motivated and driven, allowing me to easily meet & exceed company expectations.
• This position allows me to provide my customers information & resolutions that leave them feeling both heard & helped. I take time to build relationships with our loyal customers and make sure they leave feeling valued by our company.
Founder/Owner
Hosted by Halos - Remote
August 2011 to Present
• I founded Hosted By Halos, a Non Profit organization.
• The mission of Hosted By Halos is/was to connect with other Adoptees worldwide & assist them in their journey to find their birth family member(s). I provide both emotional support and informational resources to help guide them, ensuring they don't alone or/and overwhelmed.
• I still love to do this when I have the time to. When starting the organization I was able to commit to it full-time. I am just not as blessed to be able to do so in recent years. Department Head of Health & Beauty (HBA)
Redmond Grocery Outlet - Redmond, OR
March 2005 to April 2010
I was employed as the Department Head of Health & Beauty and with this title came the following responsibilities: The Ordering/Receiving/Inventory, Display, Price Changes Regarding all products within my department. Generation of the Weekly Sales Reports, Assistance in all inquiries and special order requests. Resolution when dealing with disgruntled/irate customers in relation to any/all HBA product(s). Effective training of new employees delegated to HBA. Was also responsible for responding to any/all "Back-up cashier", "Till service" &/or "Customer service" calls from the front end. So along with regular duties, I dealt with customer complaints involving payment/ price/quality issues at cashier stations as well as retrieved monetary requests from cashiers as needed within their registers (requiring me to carry a key to both the main safe and universal register key). When available/necessary I also did other duties, as needed, such as: Answered phones, took messages/ directed calls as deemed, assisted in routine cleaning procedures around the store, helped others with department responsibilities stock their area shelves, helped with opening/closing procedures as requested depending upon my shift variations.
Baker/Catering Assistant
Big Town Hero - Milwaukie, OR
April 2002 to March 2005
Was responsible for all store opening procedures, included baking all the bread from scratch and making sure all work stations/cash registers were ready for imminent use. Upon store opening for business, I spent the first half of each scheduled shift up at the front counter providing exemplary customer service via taking accurate orders, assuring all orders were delivered both accurately and in a timely fashion. I answered phones, received faxes/emails and made sure all areas of the lobby remained clean & stocked at all times.
The latter half of my shifts was dedicated to the catering aspects of the business. I assisted in the production, delivery, display, payment and above all the customer satisfaction of all orders. When I was not busy with these catering responsibilities, I would improve upon our advertising venues through alterations of flyers' & window decoration and by venturing out to spread our the word about our business' products and attempt to bring in new future clientele. Daycare Provider
State of Oregon DHS Office of Financial Services - Clackamas, OR January 2000 to March 2002
I was responsible for all aspects of care concerning Kimberlee's three children, ranging in ages from 12 months-9 years of age. I cared for the children from 7am-630pm each day (five days of the week). My specific responsibilities included: Feeding, bathing (of her 12 month old), transportation to and from: School, after-school events, doctors appointments, play-dates and any/all other scheduled events. I was also responsible for regularly administering medications to two of the children at specific times, following specific direction of both their Mother & the children's pediatricians. Education
Earned Credits Towards Associates Degree (in Psychology) University Of Phoenix (Online) - Online Coursework 2010 to 2011
Earned Credits Towards General/Transfer Degree (Psychology) Clackamas Community College - Oregon City, OR
2000 to 2002
General Education Diploma (GED) in General Studies Clackamas Community College - Oregon City, OR
2000 to 2000
Skills
• Customer service
• Cash handling
• Typing
• Cash register
• Front desk
• Phone etiquette
Awards
Received multiple Awards for "Outstanding Customer Service" While Employed at Redmond Grocery Outlet
2009
Perfect Secret Shop Award
July 2022
• I have been awarded this a few times throughout my employment with Fred Meyer. This is awarded to employees that get a score of 100% on a Secret Shopper report. Certifications and Licenses
Driver's License
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