Customer Service Representative
Resume:
Teri Rojas
***********@*****.***
Davenport, FL 33897
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Travel & Tourism, and Business Industries for over 15 years. Solid team player with upbeat, positive attitude. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment. Motivated to maintain customer satisfaction and contribute to company success. Expert at finding win-win solutions.
Skills
• Customer Service (Airlines, Cruise Lines, Hotels, Call Centers, Business Management Company)
• Microsoft Office Expertise (Word, Excel, Windows, Power Point, Outlook)
• Accounting Management (Quickbooks, Home)
• Airline Systems ( Sabre, Navitaire, GoNow)
• Hotel, Call Center Systems (RMS, Nextiva, Voice Agent, Synxis, ESCAPIA, Focus, TraveleSolutions, TESS)
• Sales Expertise (Airlines, Cruise Lines, Call Center, & Business Management Company)
• Office Equipment Proficiency (Computer & typing skills, excellent written & verbal communications, well-
organized, filing of documents, fax, mailroom, phone skills, excellent problem solving skills, proficient in English, team player, management of personal, dependable, high-energy attitude)
Work Experience
Oxymagic of Orlando - Administrative Assistant
Davenport, FL
04/2017 - Current
• Provide quotes for necessary work orders for clients, realtors & property managers
• Administrative Office (computer work, typing, invoices, phone sales, billing, filing, Receptionist)
Swissport International, LLC - Customer Service Agent
Orlando, FL
03/2017 - 03/2021
• Assist passengers with check-ins, verification of ID's and documents, tag baggage, issue boarding passes, assist passengers with using Kiosk, work boarding flights and jet bridge operations at the gates
• Book and change reservations on the computer, ensure safe and secure operations for passengers, maintain a high level of customer service by "Going the Extra Mile", CSA Trainer (Spirit Airlines Account)
Suman Entertainment Group - Professional Musical Duo
Miami, FL
03/2012 - 01/2017
• Performed in front of live audiences on cruise ships as part of a Musical Duo playing keyboards, flute, and vocalist
• Toured the world and played at various music venues on board the ships from lounges to dining area's
• Managed and supervised crew members with "Safety at Sea" operations
• Administrative Office (computer work, accounting, sales)
Delta Global Services - Customer Service Agent
Orlando, FL
05/2008 - 02/2012
• Assisted passengers with ticket purchases, trip planning, pricing and scheduling
• Tagged baggage, and issued boarding passes
• Assisted passengers with check-ins, verifications of ID's for travel, worked at the gates boarding flights and jet bridge operations
• Delivered exceptional service to every passenger through active engagement, effective listening and well-developed interpersonal skills
• CSA Trainer and baggage service agent assistant (Virgin America Airlines Account)
• Administrative Assistant Duties
Education & Training
High School Diploma
Pulaski High School
Milwaukee, WI
• Donald Mohr Music Scholarship Recipient
• Music Performance "On Stage" member & President
• Honor Roll
• Completed development training in teaching
• Graduate - 4.0
Bachelor of Science
Operations Management
University of Wisconsin - Milwaukee
Milwaukee, WI
• Minor in Music Performance - piano
• Completed development in computer software applications
• Graduate - 3.8
Associate of Arts
Tourism & Travel Management
Travel & Trade Career Institute
Long Beach, CA
• "Perfect Attendance" Recipient
• Completed coursework in World Travel, Domestic & International Geography, and booking software systems
• Graduate - 4.0
Contact this candidate