Customer Service Representative
Resume:
ASHLEY KLING
SUMMARY
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribution to the company success; While also contributing with solid teamwork and upbeat, positive attitude Core Strengths Active Listening Skills Strong organizational Skills Customer service expert Opening/Closing procedures Trustworthy and Reliable Good at handling money as well as talking to customers. Courteous demeanor Energetic work attitude Adaptive team player Willingness to adapt to rapid change and problem Accomplishments Customer Interface . Greeting customers upon entrance and handling all cash and credit transactions. . Assisted customers regarding store operations, product, promotions, and orders. Multi-tasking . Cashier with two registered at once in tandem to maximize customer flow. Customer Assistance . Worked with company systems and diligently completed all assigned tasks, working overtime as needed Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
EXPERIENCE
Call Representative
Converge Technology Solutions Gatineau, Quebec J8X 2A3, Canada November 2023 - Current
Answered incoming calls and responded to customer inquiries in a professional manner.
Provided customers with product and service information, as well as troubleshooting assistance.
Processed orders, forms, applications, and requests while following established protocols.
Directed customer calls to appropriate personnel for resolution of complex issues.
Adhered to all service standards, policies, and procedures set by the organization.
Assisted customers with billing disputes or discrepancies in a timely fashion.
Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
Cashier
Mystic Lake Casino and Hotel Burnsville, MN August 2023 - November 2023
Greeted customers and answered any questions they had about the store's products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Took orders from customers accurately and delivered to kitchen staff promptly.
Brought food and beverages to the table in a timely manner.
Ensured that all restaurant safety guidelines were followed at all times.
Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
Adhered to all health department standards while preparing food items according to company recipes and specifications.
Promoted additional menu items or specialty drinks through suggestive selling techniques.
Resolved customer complaints in a professional manner while adhering to company policies and procedures.
Crew Trainer
Mc Donald's Atlanta, GA February 2023 - July 2023
Worked as a team member performing product assistance and cleaning
Worked under strict deadlines and responded to service requests and emergency call-outs
Worked in the stock in the stockroom
Worked on the sales floor cleaning and restocking products
Assisted customers with the store and products
Assisted customers with store and product complaints.
Sales Associate
GameStop Rancho Cucamonga, CA October 2021 - January 2023
Worked as a team member performing product assistance and cleaning
Worked under strict deadlines and responded to service requests and emergency call-outs
Worked in the stock in the stockroom
Worked on the sales floor cleaning and restocking products
Assisted customers with the store and products
Assisted customers with store and product complaints.
Sales Associate
Party City Rancho Cucamonga, CA September 2019 - November 2019
Worked as a team member performing product assistance and cleaning
Worked under strict deadlines and responded to service requests and emergency call-outs
Worked in the stock in the stockroom
Worked on the sales floor cleaning and restocking products
Assisted customers with the store and products
Assisted customers with store and product complaints.
Cashier/Crew
Five Rancho Cucamonga, CA July 2018 - July 2019
Worked as a team member performing Cashier duties, product assistance and cleaning
Worked under strict deadlines and responded to service requests and emergency call-outs
Assisted customers with store and product complaints
Processed and issued money orders for customers
Maintained adequate cash supply in cash drawers in the multiple checkout stations.
Crew/Cook
Taco Bell Rancho Cucamonga, CA November 2017 - March 2018
Worked as a team member performing Cashier duties, product assistance and cleaning
Worked under strict deadlines and responded to service requests and emergency call-outs
Assisted customers with store and product complaints
Processed and issued money orders for customers
Maintained adequate cash supply in cash drawers in the multiple checkout stations.
Mc Donald Murrieta, CA August 2017 - November 2017
Worked as a team member performing Cashier duties, product assistance and cleaning
Worked under strict deadlines and responded to service requests and emergency call-outs
Assisted customers with store and product complaints
Processed and issued money orders for customers
Maintained adequate cash supply in cash drawers in the multiple checkout stations.
Sales Associate
Walmart Cumming, Ga November 2016 - December 2016
Worked in the stock in the stockroom
Worked on the sales floor cleaning and restocking products
Assisted customers with the store and products.
Billing Representative
GC Services LP Lakeland, FL February 2016 - June 2016
Maintained detailed records of billing information in the company's database.
Reviewed medical records to ensure accuracy of billing information and patient data.
Calculated billing charges, prepared and submitted claims to insurance companies.
Answered customer inquiries regarding billings, payments, account status.
Investigated incorrect billings and processed refunds as necessary.
Processed credit card transactions through Point-of-Sale terminals or online systems.
Worked closely with patients to discuss payment arrangements when needed.
Performed data entry into accounting software programs such as QuickBooks.
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Crew Trainer
Mc Donald's, 4890 Post Cumming, GA September 2013 - February 2014
Assisted in the preparation of food items according to recipes and instructions.
Cleaned kitchen areas, equipment and utensils.
Stocked supplies such as food, dishes, utensils, and cleaning materials.
Served meals to customers in a friendly and courteous manner.
Greeted customers upon arrival in the dining area.
Prepared beverages such as coffee, tea, soda..
Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
Adhered to safety procedures when handling sharp objects or hazardous materials.
Followed established cash handling procedures when collecting payment from customers.
Responded promptly to customer inquiries regarding menu items or special requests.
Performed opening and closing duties such as setting up workstations with necessary supplies.
Followed food safety regulations pertaining to sanitation, food handling and storage.
Performed variety of duties related to food service.
Received food orders from individuals and explained offerings.
Made meals in accordance with company standards and requirements.
REFERENCES
References available upon request.
CONTACT
**********@*****.***
Burnsville, MN 55306
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SKILLS
Call Handling
Microsoft Office
Problem Resolution
Task Prioritization
Adaptability
Data Management
Billing Adjustments and Refunds
Food Preparation Techniques
Safe Food Handling
Multitasking
Customer Service and Assistance
Food Assembly
Restocking Skills
Food Handling Standards
Cash Handling Experience
Working With Diverse People
Productivity and Efficiency
Positive Attitude
Goal-Oriented
Problem-solving skills
Customer communications
Answering questions
EDUCATION AND TRAINING
High School Diploma
Penn Foster, 925 Oak St, Scranton, PA 18515
March 2015
Some College (No Degree)
Chaffey College, Rancho Cucamonga, CA, United States
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