Quality Assurance Manual Tester

VERONICA LEYVA MILLER

626-***-**** • *****.********@*****.*** • www.linkedin.com/in/veronicaleyva

PROFESSIONAL SUMMARY

I am a hands-on QA leader with 10+ years of extensive experience with a track record of strategic QA vision, quick delivery, and demonstrated ability to inspire/mentor quality assurance teams. I believe in leading by example and strive to support and empower my team to maintain motivation and deliver a thorough and detail-conscious execution. I am highly motivated and reliable with excellent interpersonal and communication skills. I can quickly develop a positive rapport with personnel at all levels. I welcome the challenge and responsibility of demonstrating my worth to a company that appreciates quality performance.

Additional areas of expertise:

• Quality Assurance Organizational Leadership.

• Leading Internal and Off-site QA teams.

• Quality Process Design and Best Practices.

• Integration, Functional, Regression, Network, and Data Center Migration testing.

• Web, Client, Mobile, and Cloud Based Application testing.

• Native, Web, and Hybrid Mobile apps.

• Identify risks and plan best case approach for risk mitigation.

• Ability to navigate priorities and resource shifts while maintaining quality and project deadlines.

• Manage test cases with/without requirements or design docs.

SELECTED ACCOMPLISHMENTS

•Consistent track record of on time delivery of quality product releases.

•A strong commitment for support of my direct reports to ensure successful team effort and results.

•Successfully managed a diverse range of projects from conception through implementation.

•Collaborated and established periodic test case reviews with product and project stakeholders to ensure test case coverage.

•Defined best practices, test strategies, and methodologies for Functional, Integration, Regression, UAT, and Production tests.

PROFESSIONAL EXPERIENCE

Fabletics, LLC, El Segundo, CA 12/2020 – 12/2023

Sr. QA Lead

Managed, planned, and oversaw testing activities for a complex and fast paced mobile and web eCommerce site with multiple discipline teams that are geographically and internationally dispersed.

•Managed and led a team of 14 FT and international off-shore Manual QA Analysts and Automation Engineers with a delivery cycle of 3 releases per week at an average point value of 300 per month in addition to a reduction of production defects.

•Primary tasks: Requirements analysis, test strategizing, test cycle planning, point estimates, test plan review, mentorship, training of manual testing team.

•Worked with Test Leads, Tech Leads, Product Managers, Executives, cross-functional teams, and external Vendors to prioritize roadmap initiatives for on-time project delivery.

•Led the Automation Engineers to increase automated test coverage from 15% to 70% site coverage. Reduced backlog of pending features for automation and improved new features/enhancements coverage to be completed prior to release.

•Planned automated smokes implemented for QA, Preview, and Production environments.

•Planned and supported multiple weekly Production code releases in partnership with Engineering/DevOps Lead. Streamlined release process and trained QA team members to assume release lead responsibilities.

•Established and managed stakeholder and external customer bug process, internal team processes and protocols, team, and squad reports.

THE WALT DISNEY CO., Glendale, CA 03/2020 – 04/2020

Test Manager, Disney Parks, Experiences and Products, Technology & Digital

Managed, planned, and oversaw manual testing activities for a complex software development project with multiple discipline teams and vendors that are geographically and internationally dispersed.

•Worked with Test Leads, Tech Leads, Product Managers, and external Vendors to coordinate on-time and on-schedule delivery of test data, code deliverables, and test case testing.

•Planned test schedule with shifting dates and priorities of Functional, Point to Point, End to End, Financial Integration (FIT), Performance/Stress, and User Acceptance testing.

•Organized and conducted test phase kick-of meetings, daily testing triage, and weekly status QA/QE status update meetings.

•Developed test plans and tracked testing efforts.

•Maintained Jira project, opened defects, and monitored status and traffic of stories, tasks, and bugs.

•Maintained testing documentation and coordinated creation of required test data.

•Attended all program meetings.

CCC INFORMATION SERVICES, INC., Cerritos, CA 12/2012 – 07/2019

Manager, Quality Assurance

Managed and performed manual functional and regression testing of the CCC ONE client software across native desktop and mobile platforms.

•Partnered with Business Analysts, Development Lead/Manager in the areas of project schedule timelines and review of project documentation.

•Managed QA resource planning, estimation, and scheduling for multiple simultaneous projects across varying platforms.

•Collaborated with local and remote QA team members to compile, create, and execute appropriate test plans, test cases, regression, and integration tests, resulting in timely project releases.

•Drove collaboration and communication for projects that included external QA and development teams and ensured that end-to-end testing was fully covered and executed successfully for all releases.

•Maintained open and close communication with project stakeholders.

•Participated in daily Scrum stand up, bi-weekly project kick-off & retrospective meetings across various project teams such as Cloud, Desktop, Insurance, Mobile, and Consumer Products.

•Performed monthly one-on-one, mid-year review, and year-end reviews with team members to support, facilitate, and accomplish company and individual team member goals.

•Collaborated with Automation QA team to identify additions to regression test scripts and provided support for maintenance of existing automated regression scripts.

THE WALT DISNEY CO., Pasadena, CA 10/2010– 12/2012

Lead Software Quality Assurance Engineer, Disney Shopping, Inc. Division

Performed and managed manual functional and regression testing of the Disneystore.com for US, UK, France, Germany, along with initial release of the Marvelstore.com sites on the WebSphere commerce platform. Managed off-site Glendale-based QA team, in addition to driving daily and weekly meetings with various cross-functional local, Canadian, and European teams on QA and management matters.

•Partnered with Business Analyst in the areas of project schedule timelines and review of project documentation.

•Created and managed component test cases and test plans.

•Responsible for coordinating and executing end-to-end tests.

•Responsible for daily and weekly defect and status reports.

•Coordinated testing efforts with European counterparts.

•Decision maker of new hire screening, interviews, reviews, & terminations of QA team members.

•Worked on update of all component test cases, test processes, and new-hire training materials.

•Participated in testing and launch of MarvelStore.com.

•Participated in testing and launch of Disney Store POS system integration with DisneyStore.com online sales via store.

The Fox Broadcasting Company, Century City, CA 05/2010 – 10/2010

Sr. Quality Assurance Engineer, Fox Networks Group

Performed and managed manual functional and regression testing of the FACTS system for the Fox Sports divisions on Microsoft Silverlight.

•FACTS system consisted of various integrated components that included: Setting up sporting events and determining types of production position for the event, Crewing the event via emails and posted openings via the FACTS website, Confirming of crew assignments & creation/publication of crew sheets, data collection of crew work hours and determining correct pay rates & per diems as per an individual’s union contract, time entries used and processed by Accounting for generating of weekly payroll.

•Responsible for creating, managing, and maintaining component test cases and test plans.

•Responsible for coordinating and executing end-to-end tests.

•Responsible for coordinating and executing training sessions for end users such as Fox Sports Productions Producers, Accounting team, Crewing team, and Executives.

•Conducted daily status/support/defect calls with end-users located nationally.

•Worked on-site with Fox Sports Productions group for support and training.

THE WALT DISNEY CO., Glendale, CA 06/2009 – 05/2010

Lead Software Quality Assurance Engineer, Disney Shopping, Inc. Division

Performed and managed manual functional and regression testing of the Disneystore.com US & UK sites on the WebSphere commerce platform. Managed off-site Glendale-based QA team, in addition to driving daily

and weekly meetings with various cross-functional local, Canadian, and European teams on QA and management matters.

•Responsible for interviewing, hiring, and training of temporary QA test team.

•Responsible for creating, managing, and maintaining component test cases and test plans.

•Responsible for coordinating and executing end-to-end tests.

•Responsible for daily and weekly defect and status reports, US and UK team and Project meetings.

•Participate and coordinate testing efforts with UK counterparts.

•Drive daily defect triage meeting with local and Canadian Engineer teams.

•Participate in weekly Engineering management and staff meetings.

•Work closely with Business Analyst in the areas of project schedule timelines and review of project documentation.

ADDITIONAL RELEVANT PROFESSIONAL EXPERIENCE

SPOT RUNNER, INC., Los Angeles, CA

Manager, Software Test Engineering

WEDDINGCHANNEL.COM/THEKNOT.COM, Los Angeles, CA

Senior SQA Test Engineer

EDUCATION

University of California, Riverside, Riverside, CA

Business Economics

PROFESSIONAL DEVELOPMENT COURSES OR CERTIFICATIONS

CCC Management Essentials Program, LinkedIn courses: Practicing Fairness as a Manager, Skills for Inclusive Conversations, Giving and Receiving Feedback

ADDITIONAL INFORMATION

Languages: Bilingual, Spanish and English

Skills: Microsoft Office (Word, Excel, Visio, and PowerPoint); Salesforce; Vantive

CRM; SQL Server Management Studio

Methodologies: Agile with SCRUM/Sprints; Waterfall; Iterative

Software: Defect Tracking Software (Rational ClearQuest, Jira, QuickBase, TFS,

and Visual StudioIDE, VSTS/Azure Developer), Test Rail, Test Manager

Testing: Mobile Applications: Native, web, and hybrid apps using iOS, Android, Windows tablet.

Cross-Platform Testing (Windows, Mac, and VMs); Box Testing (Black, Grey and White Box), Cloud, KPIs, AWS

Tools: VSS; Fiddler; Foglight; Visual Studio; SharePoint; Postman, BrowserStack, Builder.io

BI: Tableau Analytic Reports, SnowFlake

Tracking Tools: Segment, Google Tag Management

Automation: Jenkins in Robot Framework, Selenium IDE; Ranorex Studio

Databases: MS SQL; Oracle

Risk Management: Identify risks and plan best case approach for risk mitigation.

Test Planning: Scoping, estimates, strategy, plans, presentation, coordination

Contact this candidate