Quality Control Continuous Improvement
Resume:
JESSICA DUNCAN
PROFESSIONAL SUMMARY
Dedicated, detail-oriented Quality Control Manager with 6 years of experience providing outstanding quality standards that are followed in the development, delivery and execution of products and services. Driven leader who demonstrates excellent leadership, analytical, cross-functional, interpersonal, and communication skills. Experience leading a Quality Control team of 140+ members. Proficient in Excel, Qlik, and Business Objects.
SKILLS
●Leadership and Mentoring
●Operational Efficiency
●Conflict Resolution Tactics
●Corrective Actions
●Inspection Processes
●Loss Prevention Strategies
●Lean Manufacturing Methodologies
●Performance Evaluations
●Continuous Improvement Projects
●Disciplinary Action
●Quality Improvement
Activities
●Total Quality Management
●Document Management System Software
●Best Practices and Standards
●Work Process Streamlining
WORK HISTORY Department Coordinator
05/2023 to 04/2024 Catalent, Bloomington, IN
●Supported administrative operations using data collection and metric reporting system.
●Organized, and created visual representations data using spreadsheets, reports, slideshows, etc.
●Assisted with ordering/receiving and logistics coordination of supplies needed to support department functions.
●Improved quality results by studying evaluating and redesigning processes and implementing changes.
●Accurately followed GMP documents. (Batch records, SOP’s, protocols)
●Driving area continuous improvement activities.
●Worked effectively in a team environment to achieve company goals.
●Performed equipment set up and changeover.
●Troubleshoot basic equipment and recommend solutions.
●Effectively trained other personnel
●Safely operated complex equipment
●Completed projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, problem-solving and making adjustments to plans.
QUALITY CONTROL MANAGER
05/2016 to 11/2022 Cook Medical, Bloomington, IN
●Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
●Verified parts and materials through audit inspections and independent checks.
●Used Qlik and Business Objects to produce reports regarding daily production quality, nonconformance of products or processes and quality trends.
●Improved quality processes for increased efficiency and effectiveness.
●Updated quality control standards, methods and procedures to meet compliance requirements.
●Managed and archived quality documentation and participated in internal and external quality audits.
●Mentored and encouraged employees to strive for excellence while fostering professional growth.
●Completed performance reviews.
●Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
●Liaised with Training to organize and perform 1 week quality standard training for new and existing staff.
●Resolved issues quickly to maintain productivity goals.
●Managed continuous improvement initiatives to drive gains in quality, flow and output.
●Reviewed work for quality and compliance with company standards and design specifications.
QUALITY CONTROL GROUP LEADER
03/2011 to 05/2016 Cook Medical, Bloomington, IN
●Improved quality processes for increased efficiency and effectiveness.
●Communicated job expectations and monitored employees.
●Completed production plans by scheduling and assigning personnel to daily tasks.
●Identified problems and implemented effective solutions.
●Maintained proper inventory levels.
●Managed departmental performance measures.
●Sorted product and provided expertise on non-conforming product requirements.
●Recorded and reported attendance and hours worked for all area employees.
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