Customer Service Home Health
Resume:
T a s h a n a L. F r a n c i s
Lauderdale Lakes, Florida 3319
**************@*****.***
S UMMARY
I am a highly proficient and skilled individual with proven experience in the field of customer service, retail and healthcare. I am committed to excelling in any role I am placed and will perform given duties to ensure that the organization's goals and objectives are met.
EDUCATION AND TRAINING
E XP E R I E N CE
November 2022
Center for Career Training, Lauderdale Lakes, 33311
Home Health Aide Certificate
September 2016-2017
Distinction College
Kingston, Jamaica
Caribbean Secondary Education Certificate (CSEC)
English A
Social Studies
Principles of Business
1996-2001
Seaforth High School
St. Thomas, Jamaica W.I.
High School Diploma
December 2022 – Current
Edler Alternative Home Health Agency
Home Health Aide
Facilitates activities of daily living, personal hygiene management, feeding, and ambulation
Administer medications to patients and perform follow-ups regarding prescriptions and supplements
Conduct routine checks on patient vitals, blood pressure, blood sugar, and heart
Make beds and sanitize surfaces to support activities of daily living
Coordinate doctor appointments, exercise, recreation, and family visits to maintain schedule
September 2020 – August 2023
Carina Kremen
Caregiver
Assist patient with bathing and dressing to promote personal hygiene
Administer medications to patients and perform follow-ups regarding prescriptions and supplements
Performing routine checks on patient vitals, blood pressure, blood sugar, and heart
Follow safe lifting and transferring techniques to transport the patient
Track and report clients' progress based on observations and conversations
April 2019- February 2020
Itel BPO
Customer Service Representative
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
April 2018- March 2019
MegaMart Supermarket
Cashier
Acknowledge customers in a friendly and respectful manner
Process returns as per the store policy.
Ensure cash area is kept neat, tidy, well organized.
Inform customers of in-store promotions, pricing specials
Operating scanners, scales, cash registers, and other electronics
Balancing the cash register and generating reports for credit and debit sales.
Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
June 2014- January 2018
Kingston Wharves Ltd
Customer Service Representative
Ensure excellent customer service delivery in accordance with service standards
Perform cashiering, data entry charges, documentation archiving and receptionist functions on a daily basis.
Scrutinizes documents for validity, ensuring correct charges are applied and then processes the transactions
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Accurately enter and update core systems with correct charges and codes; verify and validate data and collect charges timely as per service standards.
R E F E R E N C E S
Available upon request.
Contact this candidate