Customer Service Representative

Patrick Mairena

United States 341-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Experienced and results-driven customer-oriented professional with a proven track record of delivering exceptional support across various industries. Adept at fostering positive customer relationships while resolving inquiries and request effectively. Fluent in English and Spanish, with a talent for clear communication and understanding diverse customer. A quick learner with time management skills. Known for being a team player who excels in fast-paced environments. Seeking to leverage expertise to contribute to a dynamic organization.

PROFESSIONAL EXPERIENCE

Virtual Appointment Scheduler, TDDC (Texas Digestive Diseases Consultant) 08/2022 - 02/2024

• Provided exceptional customer support via phone and email addressing inquiries, resolving issues with efficiency and empathy

• Ensured customer satisfaction in English and Spanish with a 97% satisfaction rate

• Demonstrated strong communication skills to effectively convey information based on their requests

• Collaborated with team members to streamline virtual processes and improve overall efficiency

• Adhere to HIPPA regulations, ensuring the protection of customers health information during all interaction

Chat Agent/Customer Service Representative, Cash App 02/2021 - 05/2022

• Delivered high-quality customer support via phone, chat and email.

• Assisted users with account inquiries, transactions, as well as technical issues

• Maintained a deep understanding of the Cash App platform to provide accurate and timely assistance

• Exceeded performance targets of 95% by consistently delivering excellent service and resolving customer concerns efficiently

• Facilitated training session for new hires

Fraud Agent/Customer Service Representative, Western Union 02/2017 - 01/2021

• Investigated and analyzed suspicious activities to detect or prevent fraudulent transactions

• Assisted customers with fraud-related inquiries, providing guidance and resolution in accordance with company policies

• Collaborated with internal teams and law enforcement agencies to mitigate fraud risks and protect customer assets

• Received recognition for effectively identifying and resolving fraudulent activities, contributing to overall security measures

• Provided exceptional customer service while handling fraud-related issues with sensitivity and professionalism

• Supported store operations as an assistant, performing tasks such as inventory management, cashier duties, and assisting customers with in-person transactions

Customer Service Representative, Capital One 07/2014 - 01/2017

• Managed inbound customer inquiries related to banking products and services

• Provided personalized assistance, step by step guidance resolving their issues

• Maintained a high level of accuracy in data entry and documentation

• Actively participated in team meetings and training sessions to enhance skills and knowledge

SKILLS EDUCATION

• Strong problem-solving skills High School Diploma

• Excellent verbal and written communication Las Perlas Institute, Pearl Lagoon, Nicaragua

• Fluent in English and Spanish

• Ability to work independently and part of a team

• Proficiency with Microsoft Office suite, Google Office suit, Salesforce, Iris and Ggastro

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