Customer Service

MAIMOUNA DIOUF

EMAIL: *********@*****.***

Objective

To never compromise integrity for achievement in obtaining a position in the airline industry where my hospitality and customer service skills will be fully utilized.

Education

HIGH School: 2004 - 2009

Cours Privee Natangue

Senegal Dakar,Africa

West Coast University; 2022 - 2024

Business Management

Focus Aviation/Minor Healthcare

Dallas, TX

ACTIVITIES & ACHIEVEMENTS

* Volunteer at Red Cross International 2009 to 2012

* Tennis, Football, Swimming, Yoga and Modeling

Qualifications & Skills

Fluent in French

Strong Communication Skill

(Both written and verbal)

Excellent at Problem Solving

Superb Organizational Skills

Excellent Listening Skills

Pro-active

Good Decision Making

Attentive to detail

Innovative

Multitask

Strong Typing Skills

Patient

Experience

November 2021-Present

ACTING SUPERVISOR –UNITED AIRLINES

Conducted staff meetings, keep senior management and agents informed of critical issues that affect the operations

Ensured the development of systems and procedures for managing operations,

equipment, and products in a safe and profitable manner in accordance with

company policies, guidelines, and procedures.

Planning and assigning daily work, assist transition CSR

Conducting performance appraisals, addressing performance issues and resolving problems.

Managed daily operation to meet service goals, complied with terms outlined in modules Safety Committee. Implemented and reported on-going issues new hire encounter.

Provides ideas and suggestions for more efficient operations, and complies with quality system requirements.

Customer Service Representative for United Express Ground (UAX) at Midland International Airport and United Airlines (UA) at George Bush International Airport

June 2016 to November 2021

Assisted customers with airport reservations and check-in at ticket counter and gates. Including passengers with disability and unaccompanied minors.

Re-accommodated customers affected by service interruptions caused by over-sales, weather delays, weight restrictions and misconnections.

Create reservations, collected payment, re-priced and reissued tickets.

Coordinated operations at the gate for the arrival and departure of the aircrafts.

Marshaling aircraft, loading/unloading and sorting freight and baggage, servicing the aircraft, assisting with pushback, towing, and deicing.

Assisted passengers with lost bags by taking claims, research bag routing, and setup delivery service.

Originated ideas for both agent and vacation scheduling bids.

Account for ticket sales.

Safety audit fire extinguishers.

Retail Sales Associate at WALMART & CO in ODESSA, TX

November 2014 to June 2016

Prepared customer needed assessments to identify preferences.

Reduced overages through verification and approval of incoming inventory.

Organized numerous in store promotional events and driving profitability.

Provided and maintained excellent customer service to clients especially during the holiday season

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