Pharmacist
Resume:
MINE C. AMALA, RPH (PHARM.D)
713-***-**** ************@*****.***
SUMMARY
Dynamic and results-oriented professional with 13+ years of experience in a wide range of pharmaceutical settings. Providing outstanding patient care. Punctual, innovative, and effective clinical and pharmaceutical expert with the proven ability to build long-term relationships and establish rapport with people from diverse backgrounds. Valued team player with a service-centered attitude, enthusiasm for learning, and outstanding work ethic. Knowledgeable in hospital, retail, compounding, and specialty pharmacy operations. Multi-tasking professional who leads a team of pharmacy professionals in providing timely solutions to customers. Excellent communicator and relationship builder, able to establish lasting rapport with patients, pharmacy staff, and medical professionals. Excellent work ethic and a strong sense of responsibility.
TECHNICAL SKILLS
Microsoft Office (Word, Excel, PowerPoint, Outlook) and various Pharmaceutical Software CORE COMPETENCIES
● Staff Training / Education and Leadership
● Management skills
● DUR and QA / QC
● Compounding / IV Admixture
● Prior Authorization; MTM Services
● Specialty
● Regulatory Compliance
● Documentation and Reporting
● Workflow Management/Implementation
● Patient Satisfaction and Retention
● Managed care
● Patient Counseling and Inventory Control
● Policies and procedures
● Insurance claims/billing
● Strategy
● Diabetes
● Prescription Verification and Dispensing
● Consulting
● Vaccine Administration / Immunization
● Conducted Employee Background
● Pain management checks and Investigations
● CPR / Basic Life Support
● Employee Orientation
● Hosted promotional events.
● Unit dose drug distribution.
● Pediatrics, Geriatrics
● Customer Service
● Audit
● Implementation and Resolution
WORK EXPERIENCE
PRN / Relief Pharmacist 01/03/2022 to Present
Starr Plus Pharmacy Lake Jackson, TX
• Execute all aspects of pharmaceutical duties, including prescription processing, medication dispensing, and patient counseling, ensuring accurate and timely services to a diverse patient population.
• Counsel patients and answer their questions about their medications, including dosage instructions, potential side effects, and interactions with other drugs or food.
• Promotes and motivates team members.
• Collaborates with patients' medical providers to ensure medication is taken correctly, and health needs are addressed as needed.
• Connects with patients by anticipating needs, proactively offering services, and enhancing patient experience by increasing awareness of healthcare services that are offered.
• Ensures the accurate processing of insurance claims to resolve patient issues, prevent payment rejections, follow up with insurance companies and medical providers, and participate in 3rd-party audits.
• Provide relief services in various pharmacies, ensuring continuous pharmacy operations and seamless patient care during staff shortages or special circumstances.
• Liaise with patients and healthcare providers to ensure quality care, rapidly resolving any medication-related concerns, and fostering strong professional relationships.
• Maintain optimal medication inventory levels, reduce stockout instances, and minimize excess inventory to control costs and ensure efficient medication availability.
• Review and complete orders, counsel patients and manage inventories.
• Reviews, interprets, and accurately dispenses medication orders, streamlining the ordering process, and minimizing delays in medication procurement.
• Manage and supervise employees/ Pharmacy Technicians and provide them with clinical guidance. Pharmacist In Charge (PIC) 02/2023 to 10/2023
E-Med Pharmacy 2 LLC Houston, TX
● Supervised and managed the daily operations of the pharmacy as the Pharmacist In Charge.
● Ensured that the pharmacy was operating in accordance with all applicable laws, regulations, company policies, and standards.
● Responsible for opening and closing the pharmacy and shift changes.
● Collaborated with doctors and nurses in providing patients with the correct medications and dosages.
● Ensured that patients receive the medications they need when they need them, contributing to their overall health outcomes.
● Followed up with medical providers’ medications and prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions.
● Ensured medication safety by identifying and preventing medication errors, adverse drug reactions, and interactions and promoted safe medication practices within healthcare facilities.
● Developed and maintained good connections with the local medical community including physicians, nurses, and other healthcare providers.
● Participated in community outreach activities to promote the pharmacy business, enhance growth opportunities, and provide more joyful lives through better health.
● Efficiently organized the pharmacy to enhance workflow and improve customer service.
● Reviewed, entered, and executed physician prescriptions promptly for all medications. PRN / Relief Pharmacist 05/2021 to Current
RPH On the Go (First Choice Pharmacy (Mail Order); Wood Lakes Pharmacy)
● Executes all aspects of pharmaceutical duties, including prescription processing, medication dispensing, and patient counseling, ensuring accurate and timely services to a diverse patient population.
● Perform all pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
● Provide relief services in various pharmacies, ensuring continuous pharmacy operations and seamless patient care during staff shortages or special circumstances.
● Liaise with patients and healthcare providers to ensure quality care, rapidly resolving any medication-related concerns, and fostering strong professional relationships.
● Maintain optimal medication inventory levels, reduce stockout instances, and minimize excess inventory to control costs and ensure efficient medication availability.
● Review and complete medication orders, streamlining the ordering process, and minimizing delays in medication procurement.
● Manage and supervise employees/ Pharmacy Technicians and provide them with clinical guidance. Pharmacist In Charge (PIC) 02/2022 to 02/2023
Avalon Specialty Pharmacy (Specialty Pharmacy) Houston, TX
● Collaborated with doctors and nurses in specialty clinics to ensure patients receive the right medications and dosage at the right time.
● Reviewed, entered, and executed physician prescriptions for specialty medications promptly.
● Maintained detailed and accurate records of patients' medical histories associated with specialty medications.
● Implemented an efficient system to organize the pharmacy, making identification of specialty drugs easier and faster.
● Assisted and supported the pharmacy owner in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management
● Ensured all specialty drugs were stored under optimal conditions to prevent deterioration.
● Oversaw day-to-day smooth operations in the pharmacy as the PIC and ensured compliance with all applicable laws, regulations, and procedures.
● Developed and maintained good connections with the local medical community including physicians, nurses, and other healthcare providers.
● Participated in community outreach activities to promote the pharmacy business, enhance growth opportunities, and provide more joyful lives through better health.
● Maintained full control over purchasing, labeling, and updating inventory in the system for all specialty medications.
Clinical / Staff Pharmacist 10/2021 to 02/2022
Mekason Pharmacy (Hospice Specialty / Long Term Care (LTC) Facility Pharmacy) Midland, TX
● Filled prescriptions and dispensed specialized medications to Hospice and LTC facility patients, ensuring the right dosage and administration instructions.
● Facilitated the timely administration of medications to Hospice and LTC facility patients, working closely with healthcare teams to ensure proper medication schedules.
● Monitored patients for any adverse drug reactions and promptly reported them to patients, family members, and nurses, ensuring patient safety.
● Ensured accurate delivery of medications to Hospice and LTC facility patients, optimizing convenience for the patients.
● Performed clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
● Ensured proper storage and security conditions for medications to maintain their integrity and safety.
● Provided medication delivery services to Hospice and LTC facility patients.
● Provided 24-hour / after-hours services to hospice and LTC facility patients.
● Conducted and evaluated medication profiles/histories, assessed compliance, and suggested modifications to optimize medication regimens using sound clinical pharmacy principles. Compounding / Clinical Pharmacist 01/2018 to 10/2021 Pinecroft Pharmacy (Compounding / Specialty Pharmacy) Woodlands, TX
● Prepared, packaged, and labeled personalized medications for patients based on practitioner's prescriptions.
● Oversaw day-to-day activities in the pharmacy, ensuring smooth workflow and efficient operations.
● Managed the preparation, packaging, labeling, and dispensing of specialty medications for rare or complex health problems.
● Assisted the Pharmacy Manager with staff hiring and training.
● Assisted the Pharmacy Manager in staff performance by coaching, training, providing constructive feedback, monitoring customer service, and fostering team member development.
● Dispensed and counseled patients on compounded medications, specialty medications, regular prescriptions, and over-the-counter medications.
● Ensured pharmacy staff adhered to infection-control protocols, minimizing the risk of contamination.
● Controlled medications, by monitoring drug therapies; advising interventions.
● Provided pharmacological information by answering questions and requests of health care professionals.
● Compiled and maintained records in the pharmacy, removed outdated and damaged drugs from the pharmacy inventory, and supervised the work results of support personnel. Clinical Pharmacist 03/2017 to 01/2018
Optum Rx (Medix) Houston, TX
● Consulted physicians with questions, interpreted clinical guideline criteria, and provided expert recommendations on medication use and therapy management.
● Reviewed coverage determination for different clinical cases and made decisions based on patient needs, clinical evidence, and formulary guidelines.
● Collaborated with pharmacy technicians and/or physicians to advise on appropriate formulary alternatives and medication use when requested.
● Supported departmental quality assurance and improvement guidelines to ensure the delivery of high-quality pharmacy services.
● Evaluated physicians' requests and made appropriate determinations for drug products based on member benefits, treatment protocols, and clinical criteria.
● Researched drug information to maintain drug knowledge and disease state understanding for application to prior authorization reviews.
● Reviewed and resolved complaints made by patients and providers regarding prior authorization, formulary or pharmacy services.
● Conformed with and supported department quality assurance and improvement guidelines.
● Organized workload, set priorities, completed assignments promptly and utilized resources appropriately while complying with department program standards. Pharmacist in Charge (PIC) 08/2011 to 03/2017
Sage Pharmacy and Stores, LLC Houston, TX (Cedar Park, TX)
● Led daily operations management as PIC for a pharmacy primarily serving nursing homes and outpatients.
● Managed employees, including PRN Pharmacists, Delivery Staff, and a team of Pharmacy Technicians.
● Manages administrative tasks, such as inventory management, staff supervision, budgeting, and policy development within pharmacy settings.
● Processed heavy prescription volume via excellent customer relations and community outreach efforts.
● Supervised prescription processing, managed computer systems, and performed patient history evaluations.
● Maintained patient satisfaction and obtained referrals by fully understanding each individual's situation.
● Participated in marketing and advertising functions to increase business operations and revenue growth.
● Collaborated with healthcare professionals to ensure optimal patient care.
● Evaluated patients' conditions to ensure all issues are being treated.
● Developed effective medication plans that minimized the risk of adverse side-effects. Staff Pharmacist 01/2009 to 01/2011
Wal-Mart Pharmacy El Campo, TX
● Processed and dispensed up to 300 prescriptions per day, ensuring patients received the correct medications and dosages.
● Conducted counseling sessions with a significant number of patients, providing vital information on drug interactions, potential side effects, and proper medication usage, resulting in increased patient understanding and adherence.
● Collaborated effectively with physicians to ensure optimal patient care, contributing to improved treatment outcomes and patient safety.
● Provided effective leadership to a team of 4 Pharmacy Technicians, optimizing workflow, and ensuring timely prescription fulfillment, resulting in enhanced efficiency and productivity.
● Assisted the Pharmacist in Charge with various tasks, contributing to the smooth functioning of the pharmacy and maintaining compliance with regulatory requirements.
● Utilized expertise in counseling patients regarding drug interactions and proper use of medications. Clinical and Experiential Rotations 01/2007 to 01/2008 Various Locations
● Assisted a multidisciplinary healthcare team, closely monitoring medication selection, dose, and duration.
● Maintained all inventory and ensured proper storage.
● Trained and supervised Pharmacy Technicians.
● Provided leadership dispensing medications, and counseled patients in wards, ER, and outpatient units.
● Reviewed regimens for side effects and interactions; conducted quality checks on sterile and non-sterile compounded drugs; and served as a resource for physicians, nurses, and staff on drug therapy matters.
● Rotation sites included: Strawberry Health Center – Pasadena, TX; Harris County Psychiatric Center, University of Texas – Houston, TX; Riverside General Hospital – Houston, TX;
● Select Specialty Houston – Houston, TX; and Ben Taub General Hospital Harris Health System – Houston, TX
EDUCATION
Doctor of Pharmacy (Pharm. D.) 2008
Texas Southern University Houston, TX
CERTIFICATIONS
● IV Certification (Sterile and Non-Sterile)
● Immunization Certification
● BLS / CPR Certification
● APHA Pharmacy-Based Immunization Delivery Certification LANGUAGES
English, French: First Language
ACTIVITIES AND HONORS
● Graduated as Cum Laude 2008.
● Dean's List from 2004 – 2005 and earned Honor Roll Membership.
● Led and was recognized as part of the team that received Walmart Pharmacy Management Student Award.
● Provided organizational leadership for project on strategies for opening a new pharmacy location (2007).
● Served as Student Representative for Nigerian Association of Pharmacists and Pharmaceutical Scientists in the Americas, Inc., and Federation of American Societies for Experimental Biology Program in 2007 LICENSURE
● Pharmacist License – Texas
AFFILIATIONS
● Member — American Pharmacists Association (APHA) 2004 – Present
● Volunteer — Christus St. Catherine Hospital 2003 – 2007
● Member — Texas Pharmacy Association (TPA)
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