Customer Service Bus Driver
Resume:
SHANAE
JOHNSON
mi.amores.mom@gmail.
com
Pittsburg, CA 94565
Bold Profile
Commanding bus operator with excellent communication skills, stays focused and attentive while on job. Well-versed in bus maintenance and safety regulations and dedicated to transporting passengers safely and on time. Excellent driving record and committed to helping passengers with special needs. Operative professional with solid
background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level driver position. Ready to help team achieve company goals.
PROFESSIONAL SUMMARY
MV Transit - Transit Bus Operator
Pinole, CA • 12/2023 - Current
WORK HISTORY
Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
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Operated with safety and skill to avoid accidents and delays.
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Provided passenger assistance, collected fares and offered schedule and route information.
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Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
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Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
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• Transported customers to and from Location.
Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
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SKILLS
• Safe Driving
• Accident reporting
• Defensive Driving
• Vehicle Inspection
• Wheelchair securement
• Route Navigation
• Passenger Assistance
• Emergency Procedures
• Bus Cleaning
• Inclement weather driving
• Clean Driving Record
• Passenger transportation
• Customer relations skills
• Valid State license
• Bus Operation
• Local route knowledge
Passenger Service and
Safety
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• Commercial Drivers License
CDL
• Public Transit Operations
• Safety-focused
Strong Working
Relationships
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• Passenger Interaction
• Vehicle inspections
• Fare collection
• DOT Regulations
• Decision-Making
• Incident Reporting
• Clean MVR
Fare and Voucher
Collection
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• Commercial driving
Elderly and Disabled
Assistance
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• Passenger Boarding
• Valid Driver's License
• Closed-Circuit TV Cameras
• First Aid Certification
• Van and Shuttle Operation
Lapaloma
Brentwood, CA • 06/2004
High School Diploma
EDUCATION
I have my class B with
passenger in air brakes as
well as CPR certification
Gaurd card Twic card
CERTIFICATIONS
I've drove double decker buses I've drove motor coach buses I've prevost buses I've drove gillic buses in also drove shuttle buses
Allied Universal Security Services - Security Officer Oakland, CA • 06/2017 - 03/2024
Maintained clean and neat shuttle for passenger
comfort.
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Picked up and dropped off passengers at regularly
scheduled locations by following strict time schedules.
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Greeted guests professionally and courteously to
cultivate welcoming atmosphere while making safety top priority.
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Conducted regular patrols of key areas to spot and control security concerns.
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Acted quickly during emergency situations to reduce opportunity for damage and injury.
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Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
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Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
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Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
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Maintained a safe environment for employees and
visitors through continuous risk assessment and threat analysis.
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Checked and verified photo identification prior to granting facility access.
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Reported suspicious activities and persons to law
enforcement.
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Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
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Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
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Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
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Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
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I've worked for the mall as a dispatcher doing cctv and retail I've worked for children hospital I've worked for the port of Oakland
Churches Chicken - Cashier/shift Leader
Oakland, CA • 03/2012 - 07/2017
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
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Greeted customers entering store and responded
promptly to customer needs.
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• Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet
business needs.
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Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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Built relationships with customers to encourage repeat business.
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Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
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Helped customers complete purchases, locate items, and join reward programs.
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• Restocked and organized merchandise in front lanes. Assisted customers with returns, refunds and resolving transaction issues.
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Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
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• Stocked, tagged and displayed merchandise as required.
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