Customer Service Office Administrator

Kathryn Rhinehart

612-***-**** *********.*****@*****.*** Minneapolis, Minnesota

SUMMARY

Dedicated Executive Assistant with over two decades of experience in supporting high-level executives, adept at navigating the dynamic needs of the fast-growing industries. Deeply familiar with project management, event planning, and operational coordination, I bring a proven track record of leveraging technology to optimize efficiency and communication. My expertise in Microsoft Suite, paired with a quick adaptability to new software, positions me to meet executive support needs and leadership teams. Eager to contribute my skills in organization, problem-solving, and strategic planning to support the mission and growth of my next position.

WORK EXPERIENCE

David Rasmussen / Thrivent Financial Golden Valley, MN

Office Administrator Nov 2014 - Mar 2024

●Enhanced customer service experience through proactive client interactions, resulting in increased customer satisfaction ratings

●Drafted professional letters and memos, maintaining a consistent tone and clarity in communication

●Scheduled client appointments by effectively coordinating with clients, enhancing appointment adherence rates

●Developed and managed intricate spreadsheets, ensuring accuracy and data integrity

●Executed tasks under the guidance of senior financial representatives, contributing to team goals

●Collaborated with Home Office to ensure efficient communication and operational success

●Proficiently utilized Salesforce, DocuSign, Microsoft Office suite, PDFs, Outlook, and scheduling tools to streamline operations

●Delivered data-driven reports from Salesforce to support strategic planning initiatives

●Ensured confidentiality of client information through stringent data handling practices

●Maintained up-to-date knowledge of brokerage laws and regulations for compliant operations

●Built rapport with clients through personal meetings, enhancing trust and loyalty

●Created forms and documents containing confidential client information with strict data security measures

●Managed form dissemination processes to achieve specific outcomes efficiently

●Successfully managed complex calendars for the Chief Commercial Officer and his Leadership Team, ensuring optimal scheduling efficiency and alignment with business priorities.

●Utilized strong research skills to gather critical information for strategic decision-making, fostering cross-functional communication and collaboration within the team.

Cortland, NY Remote

Personal Care Assistant Dec 2008 - Jan 2013

●Dedicated 2 years to provide full-time care for sister-in-law battling stage 4 cancer, managing her medical appointments, daily needs, and emotional support

Inntel Hospitality Management Ithaca, NY

Marketing Manager Nov 2002 - Aug 2008

●Maintained brand integrity by overseeing compliance of hotel and restaurant signage with brand standards resulting in a 100% adherence rate

●Developed innovative menus and advertising materials that increased sales

●Coordinated successful execution of special events and provided production support for movies to enhance customer satisfaction

EDUCATION

University of Minnesota-Twin Cities

Bachelor's, Business Administration

CERTIFICATIONS

Driver's License

SKILLS

• Organizational skills

• Calendar management

• Presentation Preparation

• Communication skills

• Customer service

• Microsoft Office - Expert Level

• Analytical skills

• Offsite Coordination

• Technology proficiency

• Office management

• Confidentiality

• Event planning

• Organization

• Analytical Skills

• Time management

• Attention to detail

• Problem-solving

• Salesforce

• Problem solving

• DocuSign

• Flexibility

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