Customer Service Patient Care

KWW Keiara Williams

Atlanta, Ga ***** 404-***-**** *********@******.***

PROFESSIONAL

SUMMARY

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

SKILLS Mobility Assistance Aptitude

Medical Laboratory Procedures

Acute and Rehabilitative Care

Hospice and Palliative Care

Quality Patient Care

Emotional Support

Patient Transporting

Admissions Support

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 05/2020 to 05/2021 Chime Solutions

Handled customer inquiries, answered questions, and resolved problems in a timely manner

Increased customer retention by [30]% year-over-year Trained new employees in customer service script recitation, conflict resolution, and data entry practices

Skills

Customer service, Computer literacy, Sales, Microsoft office PATIENT CARE AIDE 11/2017 to 03/2022

AA Medcare Inc Atlanta, GA

Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.

Planned, prepared, and served meals and snacks according to prescribed diets.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Recognized and reported abnormalities or changes in patients' health status to case manager.

Ran errands for patients, did shopping, and picked up other necessities. Documented residents' mental status, sleep, and eating patterns in medical record books.

Scheduled and accompanied clients to medical appointments. Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

EDUCATION Currently completing courses in computer science, EXPECTED IN 11/2023 medical assistant

UEI College, Atlanta, GA

and computer literacy

High School Diploma 05/2015

South Atlanta High, Atlanta, GA

Received an award in Computer, Animation and Design, Graduated top 10 of my class

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