surveillance investigator
Resume:
Miguel Tlachi-Valencia
Glendale Heights, IL *****
*******.******@*****.***
Skilled multitasker with a superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with hard working and resourceful approach. Results-driven lead accustomed to overseeing operations with solid attention to detail. History of meeting demanding group objectives through employee training, motivation, and performance management. I am aspiring to grow and gain experience within the Professional field.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Private Investigator
VRC Investigations
July 2023 to Present
Election Judge (Temp)
DUPAGE COUNTY ELECTION COMMISSION - Glendale Heights, IL November 2019 to Present
• Collected necessary information from voters to determine the correct voting location and ballot.
• Furnished assistance and advice to new voters on proper steps and procedures.
• Developed and managed inventory supply lists and equipment orders to prepare voting units.
• Distributed ballots to voters and answered questions concerning voting procedures.
• Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
• Created a fair, non-partisan environment to protect the free choice of voters. Instacart Shopper (Independent Contractor)
Instacart
October 2019 to Present
• Noting customers' special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty. Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
• Worked productively with customers to meet order requirements and service expectations.
• Consistently met deadlines and quality goals for accuracy and timeliness. FedEx Delivery Driver
VMAN INC - Glendale Heights, IL
May 2023 to August 2023
Auditor
Sims Recycling Solutions - West Chicago, IL
September 2022 to May 2023
• Technology know-how, working with Client's PCs, Tablets, Notebooks, etc.
• Tasks deprived of Projects. such tasks include hard drive erasing, asset tag removal, refurbishing, and producing reports for each product.
• Versatile in multiple areas based on projects/clients' demands.
• Learners with and problem-solving mentality to handle any issues that may occur during the process of a task.
Team Lead/Management
Walmart - Addison, IL
June 2021 to February 2022
• Managed schedules, accepted time off requests, and found coverage for short shifts. Reported on updates to project specifications and progress.
• Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
• Tracked receipts, employee hours, and inventory movements.
• Directed and supervised a team of 20+ engaged in online orders and delivery and metrics development.
• Continuously checked products for quality assurance according to strict guidelines. Banquet Server
Holiday Inn Express and Suites - Carol Stream, IL
August 2015 to May 2018
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Prepared serving and appetizer trays and set tables at diverse events.
• Guided arriving guests to tables, took drink orders, and relayed information to bartenders. Answered guest questions about event plans and food service choices. Maintained a flexible work schedule to meet event needs.
• Fostered an enjoyable event atmosphere through friendly guest interactions Education
Bachelor's degree in Criminal Justice and Law
University of Illinois at Chicago - Chicago, IL
August 2020 to May 2022
Associate's degree in Liberal Arts & Sciences
College of DuPage - Glen Ellyn, IL
August 2018 to May 2020
Skills
• Microsoft Word
• Customer Service
• Team Management
• Data analytics skills (Less than 1 year)
• Mac OS (1 year)
• Microsoft Excel
• Data entry
• Bilingual
• Banquet Experience
• Typing
• Customer service
• Sales
• Fraud prevention and detection
• Google Docs
• Supervising experience
• Team management
• Research
• Mac OS
• Data collection
• iOS
• E-commerce
• Driving
• Windows
• Quality assurance
• Restaurant experience
• Negotiation
• Cash register
• Serving
• Hospitality
• Branding
• Cash handling
• Order fulfillment
• Retail sales
• Microsoft Access
• Analytics
• Bilingual
• English
• Outside sales
• Canvassing
• Analysis skills
• Communication skills
• Cold calling
Languages
• English - Expert
• Spanish - Fluent
• French - Beginner
Awards
Honor Roll (College of Dupage)
May 2020
Investigator of the Week
January 2024
Certifications and Licenses
CPR/AED
December 2019 to December 2021
Food Handler Certification
Driver's License
PERC Card
Private Investigator License
Groups
Citizen Police Academy Member
August 2021 to November 2021
Glendale Heights Police Department
(Citizen police academy)
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