Store Manager Customer Service

CANDIDATE PROFILE

I am a professional individual seeking an opportunity to utilize my trained skills within a prestigious and innovative company. I possess excellent written and verbal communication skills. I am resourceful and knowledgeable in the capacity of independent/team projects. Respect, generosity and firmness are itemized qualities that allow me to assist a variety of consumers within any environment. I am a swift learner who possesses a strong desire to succeed.

SUMMARY OF QUALIFICATIONS

Education – High School Diploma with some college completed.

Detail oriented with excellent time-management skills.

Advanced knowledge of Microsoft Word, Excel, Access, Publisher and PowerPoint.

Works diligently to familiarize and implement the company's core values.

Excellent customer service skills in person and via the telephone.

Excellent with multitasking.

Able to work under pressure and independently.

EXPERIENCE

Cashier February 2023 – April 2023

Wal-Mart

Provided proficient and accurate check-out experiences for customers.

Utilized efficient mathematical skills to ensure accurate totals at checkout.

Effectively resolved customer’s questions and concerns.

Followed directives and adhered to company protocols.

Prevented store losses using awareness, attention to detail and integrity.

Built rapport with customers by greeting each individual approaching the register.

Assisted with stocking and organizing shelves to ensure efficiency within the store.

Cross-trained and provided assistance for other departments when directed.

Assistant Store Manager January 2022 – January 2023

Family Dollar

Assisted the Store Manager with the daily operation of the store.

Greeted and assisted customers in a positive, approachable manner.

Provided customer satisfaction to customers by answering questions and resolving customer inquiries and/or concerns.

Supervised, trained and developed Store Associates on company policies and procedures.

Assisted Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.

Provided assistance to Store Manager in loss prevention efforts.

Assumed management responsibilities in absence of Store Manager.

Warehouse Worker August 2021 – October 2021

Dollar General Warehouse

Lifted and loaded under 50 lbs. of incoming and outgoing merchandise.

Verified and audited orders to ensure that the merchandise had been received by the local stores.

Caregiver February 2020 – March 2020

Noble Manor, LLC

Provided care to an average of five patients on a rotational schedule.

Performed light housekeeping tasks such as picking up items and assure sanitation of the area to create a healthy living environment.

Assisted patients with bathing, clothing, feeding and exercise to promote mental alertness, daily.

Followed care plans, home regulations, and ensured that safety practices were consistently implemented.

Provided companionship to clients for emotional well-being.

Crew Member October 2018 – March 2019

McDonald’s

Maintained high standards of customer service to provide customer satisfaction.

Worked front register and drive-thru to appropriately record customer orders.

Crossed-trained on each work station to provide assistance as appointed, daily.

Completed housekeeping tasks within the bathrooms, front lobby and work stations for the upkeep of the facility.

Adhered to all of the standard rules and regulations to ensure safety and cleanliness within the restaurant.

EDUCATION

Lawson State Community College August 2019 – May 2023

Cosmetology

Hoover High School May 2019

General Diploma

Contact this candidate