Data Entry Customer Service
Resume:
Rochelle Jorde
Winona, MN *****
*************@*****.***
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Skills
Document Management
Purchasing Coordination
Order Processing
Confidential Document Control
Scheduling
Customer Relations
Negotiation
Billing Oversight
Account Reconciliation
Database Management
Multitasking
Verbal Communication
Interpersonal Skills
Team Collaboration
Inventory Control
Record Keeping
Microsoft Office Proficiency
Time Management
Organizational Skills
Administrative Support
Problem Solving
Spreadsheet Creation
Written Communication
Customer Service
Proofreading
Attention to Detail
Office Inventory Management
Microsoft Access
Cost Reduction and Budgeting
Telephone Etiquette
Filing
Microsoft Excel
Office Administration
Google Suite
Data Collection
Vendor Management
Workload Management
Bookkeeping
Managing Office Supply Inventory
Data Entry
Customer Database Systems
Inventory Management
Inbound Phone Call Handling
Documentation and Recordkeeping
Document Retrieval
Document Conversion
Invoice Processing
Spreadsheet Tracking
Recordkeeping
Account Investigation
Electronic Records Management
Education
June 1975
Winona Vocational Institute Winona, MN
Yes General Office Services
Work History
August 1990 - June 2022
Winona State University
Central Services Administrative Specialist Sr..
Resolved customer concerns efficiently to promote satisfaction and loyalty.
Created and updated records and files to maintain document compliance.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Handled incoming and outgoing mail.
Prepared project documents, reports and brochures.
Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
Assisted management with special projects to complete all tasks by deadlines.
Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Maintained databases and contact lists to keep important contact information accurate and up to date.
Prepared detailed documents and reports in adherence administrative processes.
Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
Monitored and directed incoming mail and prepared outgoing mail.
Worked closely with others to accomplish timely invoicing and accounts receivables.
Collaborated in timely processing of billing and accounts receivables.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
August 1986 - August 1990
Minnesota Correctional Facility - Stillwater, MN
Data Entry Operator and Release Unit
Completed data entry tasks with accuracy and efficiency.
Maintained files, records and chronologies of entry activities.
Verified data files prior to entry to maintain high data accuracy.
Sent completed entries for evaluation and final approval.
Corrected data entry errors to prevent duplication or data degradation.
Scanned documents and saved in database to keep records of essential organizational information.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Searched, extracted and interpreted information to determine correct input procedure.
Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Evaluated source documents to locate needed information.
Coded and processed applications into required electronic formats.
Organized, sorted, and checked input data against original documents.
Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Entered data into various computer systems accurately using Microsoft Office Suite.
Sorted documents and maintained organized filing process.
Verified accuracy of data entered into system to produce error-free reports.
Followed established procedures to enter and process data correctly.
Created and maintained data entry logs to track data entry activities.
Resolved discrepancies in data entry activities for accurate, complete jobs.
Collated and organized data entry documents into filing systems for easy access.
Developed and maintained databases to store customer information.
Secured and protected data from unauthorized access by complying with security protocols.
Developed data entry policies and procedures in compliance with company standards.
Used computer software to store and retrieve data.
Updated and maintained customer information, documents and records.
Checked for accuracy by verifying data and records.
Followed data entry protocols, rules and regulations.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Managed and organized documents for data entry tasks.
Preserved customer confidence and protected operations by keeping information confidential.
Analyzed current data records to provide detailed reports.
Utilized techniques for increasing data entry speed.
Compared transcribed data with source document to detect and correct errors.
Assisted with developing data entry processes.
Conducted audits of existing data entry processes.
Developed and implemented data entry operations.
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