Human Resources Employee Relations
Resume:
BERENICE LOZADA
CONTACT
*******.***********@*****.***
N Miami Beach, Florida 33162
SKILLS
Hospitality Management
Employee Relations
Talent Management
Trend Analysis
Benefits Administration ERISA-401K Plan Management, Medical
Recruitment and Retention
Microsoft Office proficiency
Compliance: COBRA, OSHA-HIPAA, ADA, FMLA, EEOC, BLS
Succession Planning, Training & Development
Payroll Processing and Audit
Onboarding & Orientation
HRIS (Workday, Paycom, Paychex, ADP workforce, Taleo, Peoplesoft)
HR Policies Creation and Implementation
Diversity and Inclusion
Facilitate new hire orientation
Best practices
Sales
Business Operations
Event Management
PROFESSIONAL SUMMARY
Accomplished Human Resources Executive strategic in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, payroll management, employee relations and recruitment.
EXPERIENCE
August 2022 - January 2024
Human Resources Executive
Advenir Living, N Miami Beach /Construction and Property management for single family homes and commercial properties.
Manage employee relations issues, provide guidance on policies and procedures.
Revamped the exit interview process used to obtain turnover detailed data to improve HR practices to improve the team member experience with the company.
Ensured compliance with multistate labor laws and established organizational standards.
Oversaw HR Department functions to include payroll processing for 338 multistate workforce, recruitment, offboarding, and daily operations that helped the department meet the quarterly goals.
Administered 401(k) plan, workers compensation, compliance audits (5500, OSHA) managed recordkeeping and processing of mandatory audits reports to ensure that the company followed federal and state regulations.
Enhanced employee engagement by implementing innovative HR programs and initiatives.
Boosted retention rates by developing and executing targeted talent management strategies.
SOP Policy review and creation
August 2021 - August 2022
Hotel Complex Director of Talent and Culture
Wurzak Hotel Group, Ft. Lauderdale FL
Manage end-to-end recruitment lifecycle process for two hotels which held a luxury upscale hotel and an extended stay facility with 4 dining outlets.
Trained new hires on company policies, procedures, systems, and processes related to their roles.
Supervised the daily activities of multiple departments within the hotel, providing guidance as needed.
Analyzed customer feedback data to identify trends in staff performance or customer service issues and used the findings against established benchmarks or targets to achieve the brand standards, recommended corrective actions to conform to quality specifications.
Successfully improved employment turnover through creating incentive and training programs and initialized the recruitment of J1 visa interns by partnering with international colleges and universities.
August 2019 - August 2021
Corporate Director of Human Resources
ESTEFAN ENTERPRISES, INC.
Corporate director for a mix of different companies that included hotels, restaurants, media management, construction, housekeeping staff, artist representation and recording studio.
Mitigated business risks by working closely with staff members assessing the performance at each of the corporations.
Developed strategic partnerships for business growth and expansion, strengthening the corporate network.
Negotiated contracts with suppliers and vendors to reduce costs.
Ensured compliance with local, state, federal regulations, policies, and laws.
Advised senior leadership on best practices in business operations management.
Implemented process improvements throughout the organization by streamlining the recruitment process, benefit selection and record keeping in the HR department.
June 2014 - June 2019
Director of Human Resources, Hospitality Industry
Interstate Hotels & Resorts (Aimbridge Hospitality), Ft. Lauderdale FL
Streamlined recruitment processes for increased efficiency in hiring top talent.
Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
Managed complex employee relations issues, reducing legal risks, and maintaining a positive work environment.
Coached managers through employee relations matters, including employee engagement, documentation, discipline, and performance improvement plans.
Enhanced company culture by promoting diversity and inclusion initiatives.
January 2008 - June 2014
Senior Human Resources Generalist,
Marriott International Global Sales Office and Contact Center, Doral FL
Communicate with potential hires to clarify expected tasks, compensation, and policies.
Created the work from home segment a total of 100 Home Agents opportunities were created to extend service hours, and increase the headcount that improved revenue for the contact center.
Manage all aspects of payroll processing and auditing for 450 team members and managers.
Spearhead different initiatives out of the scope of my role such as Marriott rewards visa marketing efforts and created the Spirit to Serve calendar for the South Florida market in benefit of charity organizations based in Miami and Broward.
Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures, and policies.
Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
EDUCATION
Sistema Universitario Ana G. Méndez Gurabo, Puerto Rico
MBA Business Administration and Management
University of Puerto Rico Carolina, Puerto Rico
Bachelor of Business Administration Human Resources Management
MINOR: HOSPITALITY MANAGEMENT
CERTIFICATIONS
Certified Human Resources Consultant, Human Resource Management Institute, 2024
Notary Public, State of Florida
PROFILE
https://www.linkedin.com/in/berenice-lozada-a6520a42/
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