Customer Service High School

Ginger L. Black

**** *********** **

Clinton, MD 20735

Cell:202-***-****

Email: ******.*****@*****.***

Objectives: To obtain a position within a company with growth and opportunity for advancement. To enhance my capabilities and to demonstrate professionalism.

Education: Oxon Hill Senior High School- Diploma (08-02/05-05)

Summary of Qualifications:

7 Years of customer service experience.

Proficient in using state of the art software including: Windows Word Perfect, Microsoft Excel,word, and Microsoft Outlook.

I possess excellent communication and problem solving skill and a stellar abilities to work under pressure while multitasking.

Work Experience

Specialists On Call: (03-14/Present)

A Tele-medicine corporation for neurology and psychiatry.

Position: Consult Coordinator

Duties: Answer all incoming calls to consult center within company's SLA and performance metrics and ensure confirm hand off to clinical specialist, support staff and others within escalation protocol.

Coordinate Clinical specialists to provide request for service from client hospitals within company's SLA.

Interface with clinical specialists with clinical specialists to ensure timely, efficient and satisfied results to include coordinating paperwork, CT images pushed from the client to PACS (radiology studies), setting up video conferencing exam units and testing connection (both at time of routine call).

Ensure that all data points are logged into the system.

Make contact for missing patient of client information and document.

Provide Tier 1. First line, technical support to hospitals imaging PACS and Video conferencing units.

Dispatching Neurologist and Psychiatrist to hospitals.

Decalo Medical Group (01-13/02-14)

Position: Patient Liaison

Duties: set initial and future appointments. Verify Prescriptions for Pain management. In constant contact with patients insurance company's to request Prior authorizations for prescriptions.

Request and release medical records, discharge and referrals forms from the patient previous p c x ain management, and primary care specialists.

Always provide excellent customer service.

Covance (09-12/12-12)

Positon: Program Specialists

Duties: Respond to inbound calls for customers triage calls as appropriate, document call in the database, and handle/escalate calls per program specifications.

Conduct outbound call per program specifications, conduct insurance verifications to confirm patient benefit illegibility.

Facilitate the prior authorization process on behalf of the patient assist with claims and preform case management to identify insurance and alternative funding resources per program specifications.

Qualifications:

Microsoft Words

Microsoft Outlook

Microsoft Excel

Data Entry

Team Management skills

References upon request.

Contact this candidate