Customer Success Financial Services

CHRISTINE ISAACS

Twin Cities Metro Area 612-***-****

ad5lew@r.postjobfree.com www.linkedin/in/christine-isaacs SENIOR CUSTOMER SUCCESS MANAGER

Exceed Client Service Expectations Nurture Strategic Account Relationships Retain and Grow Revenue and Margin

● Accomplished sales and service professional with proven track record of consistently delivering results for small to large clients across broad sectors including healthcare, communication, financial services, insurance, and utilities

● Solution-oriented, proactive, effective communicator and unifier possessing natural aptitude for collaboration

● Confident, positive, energetic problem solver with high EQ used to build and nurture strong client relationships while bringing out the best in individuals and teams

● Extensive experience and knowledge in enterprise telecommunications solutions Client Focus Project Management Relationship Management Attention to Detail Problem Solving Cross-Functional Collaboration Solution Orientation Communication and Presentation Skills Active Listening Negotiation Leadership and Coaching PROFESSIONAL EXPERIENCE

Lumen, Denver, CO 06/2023 – present

Account and Channel Director

Responsibilities include building and nurturing relationships and collaborating with strategic channel partners as part of a newly created strategic business unit focused on building and expanding advance solutions

Collaborate with client partners to identify and solve business infrastructure challenges and opportunities in order to propose and implement appropriate solutions to enable customers to drive revenue, profits and efficiency

Develop project proposals and plans for timely and effective implementation for of a variety of network solutions

Lead alignment with cross-functional teams and internal/external senior leadership to develop strategic plans AT&T, Minneapolis, MN 05/2014 – 10/2022

Client Solutions Executive

Supporting Top 10 Fortune 500 Strategic Account, responsibilities included:

Leading customer success experience and initiatives for UnitedHealth Group/Optum

Collaborating with client partners including C-suite leaders to align on business strategies, priorities and needs

Developing project plans for timely and effective implementation of a variety of network solutions

Partnering with network of internal and client-side team members to plan and execute projects to meet/exceed customer expectations

Communicating with key client contacts on regular basis to update on project status, deliverables, timing, milestones, next steps while gaining client feedback

Anticipating and resolving of client issues and challenges in a timely manner

Supporting product service migrations to meet client needs Key Results and Recognition:

Consistently exceeded net new revenue targets for past seven years and YTD 2022

Contributed to 80% client satisfaction rating as key provider performance indicator

Led team as Salesforce Champion for successful conversion

President’s Club Award

Christine Isaacs, Page 2

Venture Solutions, Arden Hills, MN 08/2012 – 04/2014 Vice President of Sales, U.S.

Led national sales organization (7 directs, 12 total) for $95 million provider of secure print and digital communication products for highly regulated, compliance-driven industries including financial services, insurance, communications, and utilities. Key responsibilities also included organizational design and development, performance planning and goal setting, sales and pricing strategy, business development, account support, relationship management for new business acquisition and existing clients.

Key results include successfully delivering $7.5 million revenue growth to plan for fiscal 2013 XO Communications, Minneapolis, MN 12/2009 – 08/2012 Sales Manager

Hired and led team of five Account Sales Managers and seven indirect reports including Customer Service Managers and Engineers for enterprise communications services provider for small to mid-size businesses.

Key results include successfully hiring, onboarding, and training team to deliver 103% of revenue target for 2010 Network Access Products (NAP), Minneapolis, MN 10/2008 – 12/2009 Director of Business Development

Led new business development, account management, and solutions development for this aggressively expanding provider of enterprise telecommunications installation, maintenance and carrier agent services.

Key accomplishments include establishing new business development strategy and practices, expanding and developing strategic CIO and IT Director level new client relationships for future cultivation Global Crossing, Minneapolis, MN 09/1992 – 02/2008 Director of Sales and Client Services 2000-2008

Hired, trained and coached network solution sales and account service team of 38 including General and Account Managers, Client Service Representatives and a Data Solution Manager to grow and support Fortune 2000 customers in Midwest territory.

General Manager 1996-2000

Led and developed team of 5 Account Managers to consistently meet or exceed annual sales quotas for Minnesota based Fortune 2000 accounts.

Sales Representative 1992-1996

Successfully sold telecommunications and network services, consistently meeting or exceeding revenue plan and receiving President’s Club recognition for 3 consecutive years. EDUCATION

Bachelor of Arts, Psychology, College of St. Benedict, St. Joseph, MN

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