B2b Sales Customer Retention
Resume:
EDWARD HILLERT
Looking to take my **+ year experience and apply to a company that has avenues for growth. Saginaw, MI 48603
***********@*****.***
Authorized to work in the US for any employer
Director of Sales/Marketing & New Business
Johnson Carbide - Saginaw, MI
2011 to Present
• Expands company's sales growth between 5% - 10% each year
• Increase sales for entire company through sales presentations and marketing
• Developed strong B2B sales skills and customer retention through communication, marketing and building connections
• Achieve a 10% reduction in tool manufacturing costs for company and clients by overseeing manufacturing process and developing new processes
• Facilitate new product development and new product projects for clients
• Grew and expanded sales territory each year by cultivating business relationships with new clients and gaining customer referral base
• Work daily on customer retention by handling issues or concerns quickly Sales Engineer & Commodity Manager
P.F. Markey - Saginaw, MI
2010 to 2011
• Ran and facilitated weekly Team Meetings
• Maintained quality and high standards throughout facility and on tooling floor
• Worked on project development for clients
• Retained clients by being the main point of contact and worked to resolve any concerns that they had Account Manager/Engineer Sales Representative
Shively Brothers - Saginaw, MI
2008 to 2010
• Oversaw and managed top customer account for company, Delphi
• Cultivated team of 7 technical engineers for top company account
• Developed new clients through marketing and B2B sales skills
• Worked with others on tooling engineer team to develop new products for customers E
WORK EXPERIENCE
Regional Manager
Cinetic Landis Grinding Group - Chardon, OH
2006 to 2008
• Solved areas of concern for the customer
• Reduced tooling costs for company and the customers
• Regulated work flow to maximize production and customer satisfaction
• Sales Manager for cutting tools for the whole state of Michigan Tooling Specialist/Engineer
Mahar Tool Supply - Saginaw, MI
2001 to 2006
• Worked to improve tool life
• Solved problems for the customers
• Achieved knowledge in recognizing customer needs and demands Supervisor of Manufacturing Operations
Thompson Bay Company - Bay City, MI
1995 to 2001
• Responsible for training personnel and plant work flow
• Maintained high quality product and met customer needs
• Involved in ISO 9000 procedures
Toolmaker
Thompson Saginaw Ball Screw Company - Saginaw, MI
1988 to 1995
• Ran all machinery from lathe to CNC machines
• Hired as CNC Operator and was promoted to Journeyman Tool Maker
• Work performed with accuracy and high quality as well as excellent craftsmanship Machine Tool Builder
Saginaw Machine Systems - Saginaw, MI
1979 to 1987
• Team Leader for night shift
• Responsible for directing and overseeing work flow on machine floor
• Performed quality control checks to ensure quality and standards were met
• Assembled die cast, grinding and turning machines from blue print to completed Vocational Degree in Engineering
Delta College - Saginaw, MI
EDUCATION
• Product Development (10+ years)
• Presentation Skills (10+ years)
• Marketing (10+ years)
• Business Development (10+ years)
• Account Management (10+ years)
• B2B Sales (10+ years)
• Sales Management (10+ years)
• Outside Sales (10+ years)
• Leadership Experience (10+ years)
• Engineering (10+ years)
4 year Tooling & Engineer Apprenticeship
4+ year Machine Tool Builder experience
• Learned the Tooling Trade with hands on experience
• Gained knowledge while working and taking classes at Delta College
• Was able to apply learned techniques/behaviors while working on the tool manufacturing floor
• Knowledge in assembling die casts, grinding and turning machines and accurate in reading tool blue prints
• Effective Team Operations Leader
SKILLS
ADDITIONAL INFORMATION
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