Senior Businesss Analyst - IT

DENNY TOM REJI

S E N I OR B U S I N E S S A N A L Y S T

P +1-226-***-**** E ****.********@*****.*** A Toronto L www.linkedin.com/in/rej

idennytom

PROFILE SUMMARY

PROFESSIONAL

DEVELOPMENT

• Senior Business Analyst with seven plus years of experience in the areas of business analysis, risk analysis, software validation and testing for various business areas in diversified domains such as Banking, Insurance, Telecommunications and Retail.

• Expertise in documenting the requirements and developing BRD, SRS, FNR, NFR, PRS, CRS, User stories, STM and as well as supporting documents such as UML diagrams, Process diagrams, Sequence diagrams, Wire-frames, Mock-ups, Prototypes, ER diagrams, DFD, Data Models, etc.

• Conduct gap analysis to modify and improve business processes and ensure they are aligned with strategic plans and roadmaps. Analyzed changes, created deliverables, and documented business processes.

• Conduct Requirements Elicitation using various techniques such as Interviews and Workshop, Joint Application Development (JAD) Sessions and brainstorming sessions etc.

• Expert in eliciting and documenting Business requirements, analyzing and converting them into Epics and User Stories. Support the user experience and technical teams in finalizing user stories.

• Developed Product backlog, Acceptance Criteria, Definition of Done, and Sprint Backlog in close collaboration with the Product owner and Scrum team.

• Knowledge of UML modelling, including Use Case diagrams and documentation.

• Performed process re-engineering and took part in User Acceptability Testing (UAT) for online applications.

• Proven ability to facilitate the meetings like kick-off meetings, interviews, walk-through sessions, JAD, UAT/BAT, issue resolution meetings, scrum ceremonies, etc. based on the situation. Helped the project manager create project management documentation, such as SOWs, schedules, and resource management plans.

• Worked in workplaces that were dynamic, fast-paced, and high- energy with a focus on end-to-end continuous product delivery, creating digital experiences and writing business cases for a variety of enterprises.

• Capable of drafting RFPs, RFIs, and RFQs with experience to streamline vendors' technology processes.

• Writing training materials for end users' system training in collaboration with the change management department. Expert in Microsoft Services.

• Carefully collaborated with the project team and deployment team for build release.

• IIBA Entry Certificate in

Business Analysis (ECBA)

• IIBA Certification of

Competency in Business

Analysis (CCBA)

KEY SKILLS

MODELLING TOOLS

• MS OFFICE, MS VISIO, MS

PROJECT, BALSAMIQ,

TABLEAU, POWER BI, LUCID

CHART, DRAW.IO

METHODOLOGIES

• WATERFALL, HYBRID AND

AGILE METHODOLOGIES

• PROJECT MANAGEMENT

LIFE CYCLE

REQUIREMENTS MANAGEMENT

TOOLS

• JIRA

• CONFLUENCE

• GOOGLE ANALYTICS 4

• AML

• DEVOPS

• SHAREPOINT 2016

• KANBAN

RDBMS

• SQL SERVER DATABASE

WEB TECHNOLOGIES

• Has experience with infrastructure, business reporting, analytics, and integrated systems environments (e.g., Power BI, Informatica, and Cognos).

• Extremely valuable in assisting design, testing and training teams by helping them in prototyping, database modelling and writing test plan, test scenarios, test cases, test data and training manuals.

• A proactive team player with great interpersonal, problem-solving, time-management, and communication skills. Capable of coming up with creative solutions in challenging circumstances.

• HTML

• CSS

• MICROSERVICES

• RESTAPI

APPLICATIONS

• WORKDAY

• DYNAMICS CRM

• MICROSOFT AZURE

EDUCATION

GRADUATE IN PROJECT

MANAGEMENT – LAMBTON

COLLEGE, TORORNTO – 2018 APRIL

BACHELORS IN ENGINEERING –

MAHATMA GANDHI UNIVERSITY,

INDIA – 2014 NOV

EXPERIENCE

Senior Business Analyst, TANGERINE Bank June 2023 – April 2024

• Worked with Product Owner and Project Manager to document the project vision and scope for TANGERINE Mobile Application Development.

• Elicited requirements using interviews, document analysis, requirements workshops, surveys, use cases, scenarios, business analysis, spikes and workflow analysis.

• Supported the Product owner to manage requirements related activities and deliverables throughout the project life cycle including Hot-fixes (Change Requests, Issue Risks, Status reporting etc.)

• Decomposed high-level business and user requirements into functional requirements specified in an appropriate level of detail

(User Stories, Wireframes, PFDs etc.) suitable for the development team

• Extensive experience in Mobile Environments including both IOS and Android.

• Collaborate with design team with inputs related to UI/UX using FIGMA. Involve in A/B testing to identify the user behavior to the suggested features

• Continuous support to Development Team during the Sprint with related to requirements or any technical impediments.

• Implemented Google Analytics tags in the features accordingly to know the behavior of the clients.

• Worked with IOS, Android, BFF platform leads and solution architects to design the technical solutions for achieving the client requirements

• Facilitated Business and Technical Solution meeting to negotiate on the solution or approach to be used for the upcoming projects.

• Carried out Feature Testing and validation to support QA team before PO approval and every month feature releases.

• With the help of Development team, analyze the crashes in Dynatrace and Crashlytics to brainstorm on the potential causes and determine preventive actions.

• Lead and facilitated Sprint ceremonies –Backlog Refinement, Sprint Review, Sprint Planning, Sprint Retrospective and Daily stand-up meetings

Senior Business Analyst, BMO Bank Dec 2020 – June 2023

• Used sound judgement to balance and encourage the use of business analysis tools and approaches with agile environment in the Credit Cards comparison, activation and other services project.

• Collaborated closely with the product owner to record epics, user stories, acceptance criteria and prioritization to establish the minimum viable product (MVP).

• Used BPMN and UML diagramming skills to visualize the processes and helped the SMEs quickly understand the pain points and identify the areas of improvement in the work stream.

• Identify and assess the stakeholders using optimal techniques

(Power/Interest Grid, RACI Matrix) to enhance the engagement and business analysis outcome and elicit the requirements in a better way.

• Based on market conditions, company priorities, integration requirements and technological advancements, prioritized the product backlog.

• Used JIRA to create epics, user stories with acceptance criteria, use cases and utilized confluence to add the documents.

• For the benefit of the affected users and delivery teams, describe and document the "as is", "to be" and transitional stages.

• Took part in weekly status meetings, walkthroughs, and recorded it.

• By anticipating issues and communicating turnaround times, manage the expectations of both customers and vendors.

• To specify integration points between various systems, I used CRM, data mapping, and specifications writing.

• Release planning was effectively managed by analyzing the project's scope, the resources at hand, the priority of the product backlog, and the velocity of the scrum team.

• To prepare the sprint backlog and sprint goal, I led and facilitated sprint planning sessions with the product owner, scrum master, and scrum team. Assisted in estimating the number of story points required to finish a user story.

• Facilitated retrospective and scrum review ceremonies. Analyzed and put into practice the lessons discovered to boost the effectiveness of the team.

• Guide QA teams to develop test plans, test scenarios, test cases, test data and RTM for user acceptance testing (UAT) to improve test coverage and help to manage defects.

• Performed API testing using Postman platform to check the functionality, performance and response of APIs, including REST APIs, Microservices.

• Successfully extracted, transformed and loaded the data from legacy applications to target databases and developed complex queries to analyze, test the data and optimize corporate reporting. Business Analyst, TELUS Jan 2019 – Nov 2020

• Designed process models with the use of use cases, DFDs, wire- frames, flowcharts, mock-ups, conceptual diagrams, mind maps, ER diagrams, process diagrams and so on for the – Small & Medium Business Plans project in TELUS.

• Used requirements gathering elicitation techniques like interviews, prototyping, workshops, etc. to create various artifacts like Business Requirements Documents (BRDs) and Functional Requirement Documents (FRDs).

• Designed process models including UML models and use cases.

• Reviewed Business rules and drafted software requirement specification (SRS) and functional requirements. Conducted regular Joint Application Design (JAD) sessions with the management and IT teams.

• Assisted the offshore development team and the vendor in problem- solving by performing user acceptance testing (UAT). Business Analyst, Loblaws June 2017 – Dec 2018

• User requirements were successfully implemented into new system capabilities.

• Met with company stakeholders to assess existing processes, gain a better understanding of their needs, and identify opportunities for improvement. Developed and implemented solutions using Fishbone Analysis and other techniques.

• Using Visio, analyzed business process information and created the As-Is and To-Be process model diagrams.

• Analyzed and documented business requirements using various tools and techniques. Defined scope of the project.

• Worked closely with the development and QA teams to test, identify, and fix faults by making the necessary modifications and re-examining the program to make sure the required results are generated.

• Knowledgeable in REST API, MICROSERVICES

• Used sequence diagrams to capture business process Business Analyst, Intact Insurance July 2016 – May 2017

• Analyzed the project scope for designing the business requirement collection approach in waterfall SDLC Methodology.

• Gathered information through interviews with cross-functional stakeholders. Jira was used to document and assess requirements.

• Served as a link between business users and technologists to address issues and speed the company's website's system enhancement project.

• Facilitated JAD sessions with the management, users and other stakeholders to define the project and manage time.

• Read artifacts to understand requirements and built test cases and plans while mapping them to requirements.

• Created user interface wireframes using the Balsamiq tool. Stakeholders were presented these mock-ups.

• Assisted in Designing user manuals and training materials on features and functionality of products for end users.

REFERENCES

Available upon request.

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