Customer Service Office Assistant

CN Cassandra Nelson

Horn Lake, MS ***** 1-662-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

SKILLS Mail Management

Staff Management

Time Management

Office Management

Employee Training

WORK HISTORY OFFICE ASSISTANT 01/2022 to CURRENT

Homes of America, LLC

A frequent presence at the front desk reception area, greeting visitors, answering questions and calls, and directing guests to specific office personnel

Provides basic contract language, letters, and invoices for professional business correspondence

Interacted with customers by phone, email, or in-person to provide information.

SCHEDULER 02/2021 to CURRENT

Golden Rose Event And Rental Center

Generated department orders and accompanying documentation. Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions. Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.

TAX PREPARER/RECEPTIONIST 01/2020 to 01/2023

Pam's Tax Service

Completed and filed returns with tax departments at local, state, and federal levels.

Maintained complete records of client tax returns and supporting documentation in secured areas.

Analyzed financial records to verify accuracy of tax returns. Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation. Responded to inquiries from IRS and other tax authorities. DOCK CLERK 11/2017 to 03/2020

Alan Ritchey

Verified loads to check pack count, part number and batch number and initialed tags.

Obtained driver signatures on shipping paperwork and sealed trailers. Verified pulled loads and signed off on official sheet. Directed forklift drivers on loads ready for pulling or shipment. Moved shipment materials to and from designated areas using lift and hand trucks.

EDUCATION Bachelor of Science (B.S) Psychology

Grand Canyon University, Phoenix, AZ

3.4 GPA

Associate of Science (A.S Surgical Technology

Concorde Career College

Certification-Medical Assistant

Concorde Career College

CERTIFICATIONS Office Assistant Data Entry Specialist Filing Microsoft Office Customer Service Active Listener Conflict Resolution Effective Communication

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