Account Manager Customer Service

Jamie Webb

*** ***** **

Hoschton, GA, USA *****

Tel: 310-***-**** Email: ********@*****.***

Job Objective Seeking a part time position in a fast paced environment. Education University Of California At Riverside Aug 1990 ~ May 1994 Bachelor Of Arts, Sociolgy

Experience Shaw/SIS Oct 2021 ~ Jan 2024

Account Coordinator/Manager

Assist 3 Account Managers with their multiple

accounts

Responsibilities include:

Enter Winbid proposals

Place Orders

Submit claims

Process Invoices

Assist with researching open proposals which

need to be closed

Backup AMs during vacations and time off

Communicate with clients in a

Professional and timely manner.

Promoted to Account Manager March 2023

Engineered Floors May 2018 ~ Present

Customer Service

Assist clients placing orders via telephone

Enter orders using AS400 system

Update client accounts as needed

Proactive approach to solving customer issues

allowing for faster resolution and a more

customer concentric

approach

Top contributor based on productivity, attitude

and error rate.

Exceeds expectations regarding key

performance indicators-total calls within hours

logged

Fast paced, 150-200 calls per day

Work from home independently

Whitfield County School System Sep 2016 ~ May 2018 Parapro

Started as substitute teacher for all grades

Took permanent position as computer lab

parapro

Instructed grades K-5 computer curriculum

Assisted in library duties during off periods

Sanofi Aventis Apr 2005 ~ May 2008

Pharmaceutical Sales Representative

Educate family practice and specialty

physicians on diabetic drug portfolio

Responsible for maintaining relationships with

120 offices within the Southbay territory

Required to grow sales based on rising quarterly

quotas

Organize and execute educational lunch and

dinner programs

Attend quarterly company meetings for

continuing education

Highest sales award of annual trip 2 years

ADP Apr 2001 ~ Apr 2005

Outside Sales

Sales of payroll platform to small businesses

through cold calling and client referrals

Increasing quarterly quota

Partner with other ADP groups when client

needs were out of my scope

Maintain current accounts of 100+ customers

Transferred from north Georgia territory to

California due to move

Received national sales award trip 2 years

Priority One Staffing May 1998 ~ Apr 2001

Staffing Specialist

Recruit, interview and place employment

candidates

Work with clients to understand staffing needs

Create job descriptions and screen employment

candidates prior to sending for interview

Fill temporary positions quickly based on clients

timeline

Consistently filled positions to clients

satisfaction resulting in a high success rate

leading to sales awards

Responsible for phone unemployment appeal

process

Conducted sensitive conversations with

employees when positions came to an

unexpected end

Light collections of past due customers

Weekly payroll entry working with clients,

temporary associates and systems to generate

accurate payroll

Best. Promotions Jun 1994 ~ May 1998

Marketing Assistant

Work closely with clients to develop and

implement a marketing strategy through the use

of promotional products

Assist in placing and following through with

order process to include design and

specifications

Manage client expectations and perform sales

presentations

Worked with high profile clients to include CBS

Studios and Fox Network

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